R.f Auto Diagnostics & Repairs , West Wales and the Valleys | ClickMechanic
(197 ratings)
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27 years professional experience
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378 completed bookings
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Active since January 2015
Qualifications
- NVQ Level 3 Qualified
- City & Guilds level 2 Electric and hybrid vehicle systems
- ATA Level 3 Accredited
- City & Guilds Level 3 Qualified
R.f Auto Diagnostics & Repairs , West Wales and the Valleys | ClickMechanic
Rob F
2nd October 2017
Vauxhall/Opel Insignia Plug-in Diagnostic Inspection
Overall
Quality
Punctuality
Communication
The mechanic turned up much later than his telephone call implied. Told us of an error code which we bought parts for and replaced. Finding that the error was still reading on the dash board with the same engine running fault we contacted the engineer who said he would call back to us. We offered to go to him but he said that he didn't want us to use the car on the motorway which was very thoughtful. He didn't show up. Neither has he returned our telephone calls, voice mail or texts. Extremely disappointing and unprofessional.
Reply from Rob:
I am very disappointed with your review and would like to clear up the confusion.
Firstly I was not late, I attended the booking a day early as i was in the area
Secondly as I explained the fault would probably need to be reset (which i explained how to do) after faulty part was replaced (which you wanted to do yourself) unfortunately I was unable to get back to you after speaking on phone due to a personal family issue
I have not received any voicemail, txt or call nor have i been contacted through click mechanic to rearange reseting fault which is why i was under impresion you had performed the reset I explained how to do.
I take great pride in my customer service as you will see from my many other reviews. I depend on my customers repeat business and so try to do as much for them as I possibly can. I am disappointed you felt this way however If required I can come reset fault for you (at no cost to yourself) when convenient
Many thanks
Rob
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11th July 2017
Volkswagen Transporter T4 Pre-purchase Inspection
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Communication
While I didn't meet Rob directly he was prompt and I received the information I needed swiftly. He gave me the information needed to decide if I would like to purchase the vehicle in question and saved me a long trip there!
Reply from Rob:
Many thanks for your review
20th June 2017
Volkswagen Polo Car Won't Start Inspection
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Quality
Punctuality
Communication
Very happy
Reply from Rob:
Many thanks for your review
15th June 2017
Fiat Stilo Replace catalytic converter (time allowed for damaged studs)
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Quality
Punctuality
Communication
Could not fault him in any way
Reply from Rob:
Many thanks for your review
3rd June 2017
Toyota Auris Water pump replacement
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Quality
Punctuality
Communication
Rob was very friendly and did the job in no time. Very efficient , I'll definitely be using this service again. Thank you kelvin
Reply from Rob:
Many thanks for your review
29th May 2017
Volvo S60 Full Service
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Quality
Punctuality
Communication
Bob was as good as anyone in the garage done the job in half the time and was very helpful thanks
Reply from Rob:
Many thanks for your review
24th May 2017
Chevrolet Aveo Supply and fit ignition coil
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Quality
Punctuality
Communication
Very happy with his work and feedback
Reply from Rob:
Many thanks for your review
22nd May 2017
Chevrolet Aveo Diagnostic Inspection
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Quality
Punctuality
Communication
Very good
Reply from Rob:
Many thanks for your review
19th April 2017
Ford Focus Investigate brake fluid loss
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Quality
Punctuality
Communication
Rob the mechanic was very friendly, there was a problem with his supplier but he called me as soon as he could to let me know there was a delay, very satisfied
Reply from Rob:
Many thanks for your review
7th April 2017
Vauxhall/Opel Diagnostic Inspection
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Quality
Punctuality
Communication
Rob was very efficient. Was here for about half hour. Told me what was wrong and gave the option to do it myself or have him do it.
Great service. Will definitely use again.
Reply from Rob:
Many thanks for your review