Sm Automotive Services Limited , Kent | ClickMechanic

(589 ratings)
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11 years professional experience
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1956 completed bookings
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Active since July 2019
Sm Automotive Services Limited , Kent | ClickMechanic
Steve M
29th September 2020
Hyundai i10 Catalytic converter replacement
Vehicle Health Check
Overall
Quality
Punctuality
Communication
I was not happy, the communication was poor. Steve could not come to do the job and sent Joe. Time management was poor I was waiting each day for their turn up which was originally booked for the Monday and late Friday afternoon Joe arrived. He told me there was a clamp missing so he fitted the catalityc converter without the clamp. He said he told Steve about it and Steve would quote me to fit a new clamp. 3 weeks later and I am still waiting. I texted and called and emailed Steve to let him know how important it was that my car is properly fixed as the mal function light remains on. Steve came very briefly in two Sundays ago, turned the light of and asked that I send him the video of Hyundai's diagnostics. The Tuesday I called again to find out if he had a look, but he apologised and said he missed my email. He asked if the clamp arrived yet and I said no. It is now 2 weeks later and the clamp is still not here. Now after 4 weeks of struggling, I will be taking my car to Halfords and whatever they do find wrong I will claim a refund from Click mechanic. I drive very far for work and cannot drive a car indicating on the malfunction light that there is still a problem. Read more
28th September 2020
Ford Transit Connect Full Service
Overall
Quality
Punctuality
Communication
Excellent work will use again, phoned before arrival very professional job
25th September 2020
Citroen C3 MOT with collection & delivery
Major Service
Overall
Quality
Punctuality
Communication
Steve was very helpful and clear in his diagnosis of the car. We are very pleased after a 60-mile trip down to East Kent !
25th September 2020
Volkswagen Caddy Brake discs and pads replacement - rear (both)
Overall
Quality
Punctuality
Communication
Very helpful, cheers............................,.............................................,,,,.............................Cheers
Why do I have to write so much to get it accepted, I’m busy
25th September 2020
Ford C-MAX Brake discs and pads replacement - rear (both)
Overall
Quality
Punctuality
Communication
Went onto click mechanic last night and had someone out first thing this morning. Steve was quick and reliable. Very happy with the service carried out.
18th September 2020
Fiat Punto Fan belt replacement
Catalytic converter replacement
Overall
Quality
Punctuality
Communication
After a bad experience with a mechanic from here. It was a massive relief to find Steve. He was super efficient. Timing was on point.
Steve and joe gave me hope that there are still a few decent mechanics out there. Thank you so much for getting me back on the road.
18th September 2020
Toyota AYGO Clutch replacement
Overall
Quality
Punctuality
Communication
Really efficient mobile service. Good quality job. Friendly and hard working.
15th September 2020
Vauxhall Astra Starter motor replacement
Overall
Quality
Punctuality
Communication
Friendly, quick, knowledgeable. Recommended. Very happy with the service.
14th September 2020
Volkswagen Golf Interim Service
MOT with collection & delivery
Overall
Quality
Punctuality
Communication
Steve was brilliant and l was very happy with all that he did on the service and getting the MOT done for us. All in all an excellent service.
14th September 2020
Mitsubishi Colt Brake pads and discs replacement - front (all)
Full service
Overall
Quality
Punctuality
Communication
The service was excellent! Steve explained and showed me problems that needed doing to my car and why it was important to get it fixed to pass an mot. I would never have seen the leaks unless the wheels were off. He was professional and friendly. I knew I had a problem with one of the wheels and he advised it could be this part that needs changing which I will now get fixed, but obviously I’ll use Steve again.
In our team we have BMW, NISSAN & MAZDA main dealer experience, since being mobile for the last 2 years we also have experience in most other car brands.
Our team of mobile technicians are fully qualified and kept up to date with the latest training programmes, equipment and technology.
At SM AUTOMOTIVE SERVICES our aim is to make your vehicle repair or diagnosis as easy and convenient as possible.