Pit Stop Car Repairs , Greater Manchester | ClickMechanic
(319 ratings)
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10 years professional experience
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986 completed bookings
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Active since April 2019
Qualifications
- NVQ Level 3 Qualified
Pit Stop Car Repairs , Greater Manchester | ClickMechanic
Bas M
1st December 2020
Peugeot 307 Full Service
MOT with collection & delivery
Overall
Quality
Punctuality
Communication
Yes the work carried out was good.
Minor issue sorted out with Bas who was a great help.
28th November 2020
Audi A4 Avant Timing belt replacement
Overall
Quality
Punctuality
Communication
Pitstop garage was excellent with great communication.
I can’t fault the service delivered.
14th November 2020
Fiat Ducato Timing belt replacement
Overall
Quality
Punctuality
Communication
Very pleased completed the work as expected and left the replaced parts for me to inspect. Kept me informed of the progress, great service.
3rd November 2020
Ford Fiesta MOT with collection & delivery
Full Service
Overall
Quality
Punctuality
Communication
Got an appointment quickly, communication was great. Collection driver was friendly and punctual. Fair prices, recommended.
20th October 2020
Fiat 500C Timing belt replacement
Overall
Quality
Punctuality
Communication
Fantastic service from pit stop Car repairs, would definitely use them again, thank you ClickMechanic.
20th October 2020
Audi A4 Avant Wheel bearing replacement - front (passenger side)
Wheel bearing replacement - front (driver side)
Overall
Quality
Punctuality
Communication
Fantastic, from 1st contact to end result i was made to feel confident that the work carried out would be of top quality. I wasn't disappointed.
17th October 2020
Nissan Qashqai Full Service
MOT with collection & delivery
Clutch replacement
Overall
Quality
Punctuality
Communication
The work carried out seems fine. The mechanic who picked up my car was very friendly and punctual. He wasn't wearing a mask or gloves which I would have thought were essential in current times if only to allay any customer concerns.
There was no communication during the day and I had to ring to find out when my car would be returned - they stayed late to finish the job and returned my car after 7pm.
I did expect the car to have been cleaned. It wasn't clean when it went but it came back dirtier.
We are all living under the threat of Covid 19 I could see no evidence of any kind of cleaning or sanitising.
The inside of the door had dirty marks on it and the wing had oily marks on it. The car had not been valeted in any way - which I would have expected in these times even if its not usual. I have had to sanitise the inside myself as I wasn't confident the mechanics had.
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Reply from Pit Stop Car Repairs:
Good Afternoon,
Thank you for your feedback, we are sorry you have felt the service on this occasion didn't meet your expectation. Having reviewed your feedback, below are our findings;
Communication - You were contacted evening before to request an earlier pick up time considering your booking included MOT, Full Service and Clutch Replacement. You were advised personally again in the morning that as there were so many elements of the booking to be completed within the same day, we would try our best to get the car back to you by the end of the day. Booking was completed in full on the day as advised it would be our aim.
By any garages standards that would be classed as a very quick quality turnaround. Unfortunately, we are not a call centre who can keep ringing the customer throughout the day at each stage to provide updates, if there is an issue with any part of the job, we would of course contact the customer and update them. We weren't asked at any point to provide any additional communication at any point. It's like Sky installation being booked between 08:00 and 18:00, they wouldn't be ringing every hour to update you.
Punctuality - Car was picked up on time, delivered back on time as promised. The whole team stayed back 2 hours on a Friday afternoon to complete your booking to get the car back to you the same day, so we are not really sure what more we could have done. We can't help but feel disappointed.
Cleanliness - Car came dirty to us, a foot paper mat and plastic cover were put on the car upon arrival which was disposed after the job was completed and driver side vacuumed, which is our process. Our colleague who picked the car up, sanitised it himself before setting back to you. We didn't see an element of a full valet request on the booking.
Confidence - Customers are at a liberty to drop the car themselves if they want, we provide a FREE pick up/drop off service.
Covid 19 - You made an assumption the colleague had no mask on, but you failed to ask the driver or us if the colleague had any medical condition, due to which he may not have had a mask on? Our colleague advised you didn't have a mask on either.
Our Version - We are sorry but we cannot help feel aggrieved that despite providing such a good and quick service to over deliver on the job within such a short space of time, negatives remarks have been made. We feel even if a colleague with a mask and gloves would have picked the car up and the car was fully valeted for free, there still would have been an element of negativity in the feedback on this booking as the colleague who picked the car up in the morning noted and felt intimated in the manner of the tone he was spoken to in, especially the rudeness at drop off. This feedback is a very good example of Prejudice.
We always go above and beyond for all our Customers to deliver a top class service and will continue to do so for Customers who have empathy for people taking care of their cars. We take all feedbacks on board and learn from them and will continue to improve on all reasonable suggestions in the feedback.
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11th October 2020
BMW X3 Interim Service
Overall
Quality
Punctuality
Communication
Talked the talk walked the walk apart from that useless. Lawyers to be contacted to get refund.
Reply from Pit Stop Car Repairs:
Good Evening,
We had not replied to this feedback earlier as we were waiting for ClickMechanic to finish looking into this complain. Despite waiting 3 months for customer to back up the evidence that no engine oil was put in his car after old engine oil was drained, this claim has not been backed up. It is beyond belief that customer claims that car was driven 30 plus miles without engine oil before realising this. A car started or driven without any engine oil will be evidently loud and rattly from the word go.
As stated in text correspondence to the customer we offered to show the CCTV recording as evidence to prove engine oil was changed.
It is unfortunate and disappointing that customer has chosen to leave this poor feedback and threatened legal action without discussing this with us or looking at facts and evidence.
Customer claimed nothing wrong with the car even though we didn’t put any oil in but wanted a £300 compensation against a £89 job. It is very sad that this invalid claim review remains against us without any facts. We have always gone above and beyond for all our customers and will continue to do so.
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30th September 2020
Volkswagen Golf Car Won't Start Inspection
Fuel Cut Off
Overall
Quality
Punctuality
Communication
No problems here. Fixed the issue with my car on time and quickly! Thank you!
28th September 2020
Suzuki Swift MOT with collection & delivery
Overall
Quality
Punctuality
Communication
Pitstop car repairs for MOT
Excellent service, punctual, regular updates, very friendly
Services we provide are Car Wash, Car Valet, Car Detailing, MOT, Service, Repairs, Tyres (Brand new and part worn), Bodywork (Denting/Painting), Window Tinting, Parking Sensors, Car Wrapping and Car Sales.
With years of experience in the market, we provide a personalised quality service at very realistic prices. We are committed to providing an excellent service at agreed prices and we will never carry out any additional work without Customers prior approval. Read more