R Bluck Motor Repairs , Berkshire | ClickMechanic
(1216 ratings)
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20 years professional experience
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3619 completed bookings
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Active since November 2014
Qualifications
- NVQ Level 3 Qualified
- IMI Level 2 Light Vehicle Repairs (rio)
- IMI Level 1 Diagnosing And Testing Electric Vehicles (rio)
- IMI Electric Vehicle Introduction (rio)
- IMI Estimating Costs And Job Times in the workshop (rio)
- NVQ Level 1 Qualified
- NVQ Level 2 Qualified
R Bluck Motor Repairs , Berkshire | ClickMechanic
Russell B
20th June 2022
Peugeot 206 Clutch replacement
Bankholiday no parts available repair carried out Resealed leaking crank seal Resealed leaking oil pump seal
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My clutch was slipping so booked the mechanic. They cancelled the first appointment due to illness and re-arranged for the next day. They replaced the clutch the next day but it was still slipping afterwards. They then arranged to come and replace it again under warranty and cancelled due to a breakdown of their vehicle and re-arranged. They did replace the clutch later in the week and discovered further problems one of which they fixed but advised I would need a gear box replacement and promised to get in touch. I have heard nothing despite chasing so have given up.
Russell and his team were very nice individuals and if this had been a simple repair I think you would be in good hands, however my experience was it probably got to complicated so they just stopped responding.
Reply from Russell:
We are ever so sorry we did not meet your expectations this time around mark!
Regarding this booking, after we fitted the initial clutch to your vehicle your rear main seal saturated the new clutch causing it to slip. We replaced the clutch under warranty as a good will gesture even though it breached warranty guildlines. We informed you about your input shaft on your gearbox and showed you the internal damage to it. We suggested to have a new gearbox fitted as otherwise it would destroy the new clutch again. In regards to communication, Russell has explained that he was sourcing a second hand box for you and due to them only being exported abroad this was found to be harder than expected while keeping it cost effective.
This caused a delay trying to get the part for you.
We are still more than happy to carry on with this job and hopefully change your mind about us 😁
Russell has had over 17years as a professional mechanic and no job is too complicated for us to do. We are sorry you feel this way.
In respect to your situation we are more than happy to offer a 15% discount on a major service if you book with us in the future as a good will.
Read more
20th June 2022
Chrysler Grand Voyager Starter motor replacement
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Russell was fantastic! Great work, very knowledgable and helpful. Thank you!
31st May 2022
Land Rover Freelander 2 Brake discs and pads replacement - rear (both)
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Great service. Good communication. Friendly, fast and confirmed issues and advisories.
Highly recommend.
28th May 2022
Nissan Navara Brake pads replacement - front (all)
Brake fluid change
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Have had a Full service and front brake pads changed on separate occasions. Arrived within the times stated cracked on with the work in hand. Would highly recommend very knowledgeable and nice to interact with.
27th May 2022
Vauxhall Astra Water pump removal
Vehicle Health Check
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Russell was nice enough, unfortunately wasn’t able to make the repair as he was supplied with the wrong part and the required part was unobtainable. Hence cancelled further work until I can get the part.
16th May 2022
Citroen C2 Replace front shock absorber, coil spring and strut mount
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Russell was great - diagnosed a secondary issue on my car that he booked in. The parts hadn't arrived on the day so he went out of his way to locate the parts to ensure the job was completed. Really happy with the service and would recommend Russell as a mechanic.
12th May 2022
Land Rover Freelander 2 Water pump replacement
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Don't know their names but they were good blokes. would recommend click mechanic to anyone.
5th May 2022
Mercedes-Benz E-Class Brake pads replacement - front (all)
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First time using Click Mechanic and these guys, all in all great service and would definitely recommend ⭐️⭐️⭐️⭐️⭐️
29th April 2022
Honda Jazz Catalytic converter replacement
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Work carried out smoothly. Mechanic very knowledgeable, and polite and kept work area tidy. Very happy with the quality of work done.
22nd April 2022
BMW Z3 Full Service
MOT with collection & delivery
Diagnostic Inspection
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Russell provided a fantastic service all round.. I would highly recommend him. Nothing seemed too much trouble. Totally stress free for me. I can honestly say five star service.