Talk Torque Limited , Warwickshire | ClickMechanic
(451 ratings)
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17 years professional experience
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1291 completed bookings
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Active since January 2018
Qualifications
- Other Accreditation
Talk Torque Limited , Warwickshire | ClickMechanic
Imran K
31st March 2022
Nissan Qashqai Plug in Diagnostics
Overall
Quality
Punctuality
Communication
initially booked to go to the garage but he did come to the house and charged me for call out i didnt book,now have to pay for initial service once booked at the garage
Reply from Imran:
Hi Shallot.
Thank you for your feedback and allow me to clarify for you:
You booked a DPF Physical Clean & Regeneration.
The price you were quoted was exactly the same price if you brought the car to us, or if we came to you.....
As there were over 10 fault codes recorded by your vehicles ECU and a severe Oil Leak / Intake System Leak it was impossible to conduct the DPF Service Interval.
I advised that we carry out a Plug in Diagnostics & Fault Code Reset at a cost of approximately £40 (usual price is £69.71) and further advised that you get back in touch, once the Engine Warning Light is on, in order to proceed further as there is additional work required BEFORE the DPF Interval can be safely conducted.
You agreed to do just that, so that is exactly what you were charged for; Plug in Diagnostics & Fault Code Reset.
No Call Out Fee was applied, it doesn't state Call Out Fee anywhere on your Invoice.
You gave 4 out of 5 for Punctuality, yet I arrived 30 minutes BEFORE your appointed slot.
You gave 4 out of 5 for Communication, yet we spoke over the phone multiple times and I asked if you understood everything that was being explained to you when I arrived and conducted the Inspection of your vehicle.
You gave 3 out of 5 for Quality but your vehicles Engine is in such a poor state that there is several hours of labour required to get it remotely close to where it needs to be in order to carry out the DPF Interval / get the Engine to run right.
I simply could not do any more at the time than what I have done for you already.
I do hope this clarifies things for you, if you need any further clarification, please do get in touch.
Kind regards,
Imran
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28th February 2022
Suzuki Vitara Engine oil & filter replacement
Overall
Quality
Punctuality
Communication
Was absolutely great! On time, phoned me before and after my service and was ever so polite!
Reply from Imran:
Thank you for your much valued feedback Alia, happy to help!
Kind regards,
Imran
21st February 2022
Alfa Romeo Giulietta Full Service
MOT with collection & delivery
Overall
Quality
Punctuality
Communication
Apart from time keeping’s everything think else great job.
Will definitely use these guys again.
Reply from Imran:
Thank you for your much valued feedback Phil and, again, apologies for being 15 minutes later than the specified arrival time.
All the best!
Imran
21st February 2022
Volkswagen Golf Plus MOT with collection & delivery
Major Service
Overall
Quality
Punctuality
Communication
Imran was excellent! He communicated very well and was very punctual both for picking up the car and returning it. His analysis of my car showed that he had done a detailed examination.
Reply from Imran:
Thank you for your feedback Abdul, it's greatly appreciated.
I look forward to being of assistance to you again in the future.
Kind regards,
Imran
15th February 2022
Vauxhall Corsa Major Service
MOT with collection & delivery
Overall
Quality
Punctuality
Communication
Imran kept me well informed with collection the work and returning of my motor.Really happy with job done would recommend to others
Reply from Imran:
Thank you for your much valued feedback Glenn.
Kind regards,
Imran
11th February 2022
Land Rover Range Rover Sport Full Service
MOT with collection & delivery
Overall
Quality
Punctuality
Communication
Mechanic kept me informed throughout, great service, would recommend to anyone.
Reply from Imran:
Many thanks for your much valued feedback Steven, hope to be of assistance to you again in the future.
All the best!
Imran
11th February 2022
Ford Fiesta MOT with collection & delivery
Overall
Quality
Punctuality
Communication
Friendly, knowledgable and punctual. Great service. Would definitely use again.
Reply from Imran:
Thank you for your feedback Liam, it's greatly appreciated.
Kind regards,
Imran
30th January 2022
Hyundai i30 MOT with collection & delivery
Overall
Quality
Punctuality
Communication
Imran was friendly and reliable and the communication was good. Car picked up and dropped off which was convenient and work carried out to a high standard
Reply from Imran:
Thank you for your much valued feedback Gail, it's very much appreciated.
Kind regards,
Imran
26th January 2022
Mercedes-Benz Sprinter Fault Find Inspection
Overall
Quality
Punctuality
Communication
Great Job and saved the company expense of a replacement horn as it was a missing fuse highly recommended
Reply from Imran:
Thank you for your feedback Christiane, it was a pleasure to have been of assistance to your organisation today.
Kind regards,
Imran
21st January 2022
Peugeot 207 MOT with collection & delivery
Overall
Quality
Punctuality
Communication
It was a pleasure to work with Imran - very prompt, easy to communicate, and very smooth. Would use again.
Reply from Imran:
Thank you for the feedback Callum, it's greatly appreciated.
All the best!
Imran
Car Surgeon™ is an auto repair facility dedicated to quality service and maintenance of general, high-end and performance vehicles at an affordable price.
Many mainland European motoring enthusiasts take advantage of our efficient, friendly and economically viable service, as we specialise in a wide range of Mechanical Solutions.
Amongst our clientele base, we have continually maintained a high level working relationship with Independent WRC Group N Teams based in Hungary, Sweden and Austria, who rely heavily on our technical expertise as well as after sales service.
Based in Central Birmingham (less than 5 minutes away from The Bullring Shopping Centre), we offer a wide range of services ranging from a simple Annual Service Interval / MOT Test Inspection to DPF Solutions, from complex Diagnostics & Coding procedures, to full Engine Rebuilds (stock or race specification fully Forged / Billet Internals).
Basically, we have it all covered!
We offer both garage based work with a free* collection / delivery service as well as a mobile service, so wherever you are, we can help you out and to put your mind at ease, all of our Technicians are fully qualified and Insured.
*subject to Terms & Conditions. Read more