Queensway Autos Repairs Ltd , London | ClickMechanic
(1003 ratings)
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30 years professional experience
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4473 completed bookings
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Active since December 2017
Qualifications
- Other Qualification
- Other Accreditation
Queensway Autos Repairs Ltd , London | ClickMechanic
Omer H
24th March 2022
Jeep Grand Cherokee Brake discs and pads replacement - front (both)
Overall
Quality
Punctuality
Communication
This is the second time I’ve used the garage and they have been simply fantastic. They had to go the extra mile to find the right parts for my car due to upgrades and did so without complaining.
24th March 2022
Toyota AYGO Full Service
Battery replacement (vehicles without stop/start system)
MOT with collection & delivery
Front discs and pads
Overall
Quality
Punctuality
Communication
Friendly, but not consistent. Sent back car but no taken out to truly explain to a novice driver.
Two different people one to collect car & another person who dropped car back and did not no anything about the job.
Not professional
Reply from Omer:
HI tank you for the reviews
when we hade a chat this morning we spoke about the car not starting and should we bring a booster pack after we agreed it to be a good idea we attended the job to find the car was empty with fuel The driver went out to by the fuel for the car wish was Adequate to start the car and bring it back to the workshop after the service and MOT was done
we rang you to confirm some extra work witch you agreed to we was keeping you informed through out the day even told you there is no need to replace the m o t advisories and its up to your discretion we then gave you the costings of the repair would you agree so we carrying out the replacement of the disks and pads and wiper blades .
you asked me to fill the car with a another £20 pounds of fuel witch i did agree as long as we give you the bill you can give the payment to the driver but you asked to add it to the app unfortunately we can not add fuel to the app Due to the nature of the drivers job not always the same driver can come out to the same job the drivers has no knowledge as to what was carried out on the car We only discussed the repairs with the customer Once the job is completed and shutdown all repairs and costings will be displayed on an email hence why the driver has no knowledge of the repairs once again thank you and regards
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21st March 2022
BMW 5 Series Flywheel replacement
Clutch replacement
Overall
Quality
Punctuality
Communication
Fantastic job, came and collected the car. Gave me a ring when they looked at the flywheel to let me know prev owner had fitted a single mass… I still can’t believe it. They fitted a new flywheel and clutch, I’ve driven for odd 5k now and had no problems at all. Great communication. I’m sure they will be seeing my car more. Thank you.
19th March 2022
Ford Fiesta Timing belt replacement
Overall
Quality
Punctuality
Communication
Excellent service. They went above and beyond even though they had to put up with some very unusual circumstances from my side. They were patient and alleviated all my apprehensions.
Will MOST DEFINITELY be using them all my car repairs and I shall be singing their praises and recommending them to all family members.
19th March 2022
Toyota AYGO Interim Service
MOT with collection & delivery
Overall
Quality
Punctuality
Communication
Easiest mot and service I've ever done! They called me to inform me about a minor delay and explained everything very well despite me knowing next to nothing about cars, also very polite!
15th March 2022
Ford Transit Major Service
MOT with collection & delivery
Front pads
Replace 2 x brake lamp bulbs
Overall
Quality
Punctuality
Communication
Very polite and efficient service. Called me to let me know when vehicle was being picked up and called again to discuss necessary work. Will definitely use them again
11th March 2022
Mercedes-Benz E-Class Plug-in Diagnostic Inspection
Overall
Quality
Punctuality
Communication
The service was all good apart from not arriving at the said time. However, communication from the garage was good and they kept me informed all the way through.
7th March 2022
Renault Clio Car Won't Start Inspection
Overall
Quality
Punctuality
Communication
mechanic was helpful and polite. Because my problem was car unable to start the mechanic maybe should have anticipated there could be a problem with the battery and it would have been helpful for the mechannic to have some testing equipment with him.
4th March 2022
Vauxhall Insignia Full Service
Overall
Quality
Punctuality
Communication
Very friendly approach from the start to the finish
I am very happy with the work done
3rd March 2022
Jaguar X-TYPE Clutch replacement
Overall
Quality
Punctuality
Communication
The job was carried out quickly and efficiently, very pleased with the result.
Our team are all well-equipped with the right knowledge and experience to provide high class repairs on any make or model of car, van and 4×4. We provide a personal garage service for our customers, welcoming everyone with a friendly face and remaining professional whilst we deal with your car repairs. Our team know cars inside out and have worked in the auto industry on any make and model of vehicle, so whatever the problems you’re facing with your car, we’ll be able to help.
Whether you can make it to the garage or not is not an issue as we can also provide you with a free collection/delivery service if required. Read more