Mobile Vehicle Servicing , Nottinghamshire | ClickMechanic
(427 ratings)
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24 years professional experience
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1160 completed bookings
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Active since May 2014
Qualifications
- GNVQ in Mechanical Engineering
- B3 Combat Engineer
Mobile Vehicle Servicing , Nottinghamshire | ClickMechanic
Zak R
21st April 2017
Vauxhall/Opel Agila Interim Service
Overall
Quality
Punctuality
Communication
My mechanic (forgot his name) seem to be more interested in getting to his next job than doing mine.
Reply from Zak:
Hello Mr Ward, I'm sorry that our mechanic, Shane, didn't meet with your expectations.
I can assure you that the work we carry out is completed to a high standard, and as professionals we can sometimes carry out jobs faster than the industry standard, particularly if the vehicle we are servicing is in good condition. I'm confused that being quick would be seen as a negative aspect, but I assure you the work is not rushed.
I wasn't aware that Shane was late for his appointment, could you please let me know what time he arrived so that I can look further into the punctuality issue.
Lastly, in terms of communication, were there any aspects in particular you were unhappy with or do you have any unanswered questions that I can help with?
I will do my best to resolve the issues you have raised.
Best regards
Zak
Mobile vehicle servicing
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20th April 2017
Mini Mini Noise When Braking Inspection
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Punctuality
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Zack and his team were excellent, came a little later than planned but texts to say they would be late so wasn't a problem, car back really quickly and problem solved.
18th April 2017
Kia Carens Diagnostic Inspection
Car Won't Start Inspection
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Punctuality
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I was extremely happy with the service I received today. It gave me total peace of mind being able to book a mechanic online, and know exactly when he was coming. He was very professional. I will definitely recommend Click Mechanic without a doubt. Thank you
17th April 2017
Mitsubishi Shogun/Pajero/Montero Sport Rear road spring replacement [both[
Rear shock absorber replacement [both]
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I cannot praise Zak or his service highly enough. His courtesy and professionalism were second to none, he collected and returned my car exactly when he said he would, and i would recommend him, and Clickmechanic, to anyone without hesitation or reservation.
14th April 2017
Citroen Xsara Picasso Alternator belt replacement
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Very nice friendly man, car runs like a dream
12th April 2017
Nissan Juke Pre-purchase Inspection
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Punctuality
Communication
Zak did the work on time , without any hassle & very prompt . Didn't meet Zak as he did a pre inspection at the car dealers we are buying from but turned up as stated and gave a full report the same evening .
11th April 2017
Peugeot 207 Front road spring replacement
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Communication
Mechanic pleasant and did a good job
4th April 2017
Ford Ka Lock Barrel Inspection
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explained what the problem was and showed me said it a common fault with ka handles he fixed it
4th April 2017
Fiat Grande Punto Noise When Braking Inspection
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Punctuality
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very friendly and knowledgable thanx
1st April 2017
BMW 3 Series Rear road spring replacement
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Quality
Punctuality
Communication
Zak was really good, did the job in no time at all, good quality of work aswell would recommend