Prime Motors , West Yorkshire | ClickMechanic
(28 ratings)
-
12 years professional experience
-
95 completed bookings
-
Active since December 2025
Qualifications
- NVQ Level 1 Qualified
- NVQ Level 2 Qualified
- NVQ Level 3 Qualified
Prime Motors , West Yorkshire | ClickMechanic
Prime M
28th January 2026
Ford Fiesta Brake discs and pads replacement - front (both)
Full Service
Overall
Quality
Punctuality
Communication
Fantastic communication from being allocated to finishing the work.
All old parts shown and new parts shown.
Explained what he was changing and why when asked.
Reply from Prime:
Thank you for your great feedback. I’m really pleased to hear you were happy with the communication throughout the job and that everything was clearly explained, including the parts replaced and the reasons why. I appreciate you taking the time to leave this review and I’m glad I could help.
27th January 2026
Vauxhall Mokka X Interim Service
Overall
Quality
Punctuality
Communication
Prime's timely arrival and efficient service resulted in a satisfactory outcome for both my vehicle and myself. The work was completed on-site, and I highly recommend their services. Thank you.
Reply from Prime:
Thank you very much for your kind review. I’m glad to hear you were happy with the service and that everything was completed efficiently on-site. Your recommendation is truly appreciated, and I’m always here if you need any assistance in the future. 🚗🙏
27th January 2026
Peugeot 308
Overall
Quality
Punctuality
Communication
Job was cancelled.I am still awaiting a refund as it cancelled in plenty of time
Reply from Prime:
Thank you for your feedback. The job was cancelled before any work was carried out. Please note that all payments, including pre-authorisations and refunds, are handled directly by ClickMechanic, not by the mechanic.
As an independent mechanic operating through the ClickMechanic platform, I do not receive the payment when a job is cancelled. Any refund due is processed by ClickMechanic in line with their cancellation and refund policy.
If you are still awaiting a refund, I would kindly recommend contacting ClickMechanic customer support directly, as they are best placed to assist you with the payment status.
25th January 2026
Vauxhall Astra Cancellation fee
Overall
Quality
Punctuality
Communication
The mechanic called Prime in Manchester was asked to do a pre-purchase vehicle inspection, I reached out to him to let him know what time slot worked for the seller and shared the seller’s contact. Prime claimed he got to the location and did not see anyone, he said he’d been calling the seller who didn’t pick up for 15mins, he never let me know what was going on. He called me to tell me he had left the location, I immediately called the vehicle seller who even sent me a screenshot of his call log, there was no call from Prime. Prime NEVER called the seller, I don’t think he planned to inspect that vehicle and he was quick to charge me a £60 cancellation fee. Tried to reach out to Click mechanic but I got an email telling me it was up to the mechanic to refund. So disappointing considering my previous experience was nothing like this! Read more
Reply from Prime:
Thank you for your feedback. I would like to clarify the situation from my side.
You contacted me with the agreed time slot, and I arrived at the location approximately one hour earlier than scheduled. Upon arrival, I found that the dealership was closed, and I took photographs to document this. I attempted to contact the seller multiple times, but there was no answer. I also tried calling you to update you on the situation; unfortunately, those calls were not answered. I have screenshots showing my call attempts to both the seller and yourself, which were shared with ClickMechanic.
At no point did I avoid carrying out the inspection.
If that had been the case, there would have been no reason for me to attend the location early and wait.
Regarding the cancellation charge, I did not personally charge £60. The cancellation fee applied was in line with ClickMechanic’s policy, which is £20, not £60.
I understand your frustration and appreciate you sharing your experience, but I believe the above clarifies what occurred on the day.
Read more
25th January 2026
Volkswagen Scirocco Major Service
Overall
Quality
Punctuality
Communication
Both mechanics very knowledgeable, kept me informed with calls and videos of work being carried out. First time using this service defo will be coming back!! 5*
Reply from Prime:
Thank you very much for the 5★ review. We’re really pleased to hear that you found both mechanics knowledgeable and appreciated the updates through calls and videos. It was a pleasure working on your vehicle, and we truly value your trust. We look forward to assisting you again in the future.
20th January 2026
Toyota RAV4 MOT with collection & delivery
Full Service
Overall
Quality
Punctuality
Communication
Yes the mechanic was friendly and contacted me before after and when on his way back. All done quickly and efficiently.
Reply from Prime:
Thank you for your feedback. I’m glad to hear you were happy with the service and communication throughout the job. It was a pleasure assisting you, and I appreciate you taking the time to leave a review. If you need any help in the future, feel free to get in touch.
18th January 2026
Honda Civic Premium Pre-purchase Inspection
Overall
Quality
Punctuality
Communication
Did a really good job. Car has no problems yet and they cane on time as requested and did the work quickly. Did a thorough inspection and sent me a report quick.
Reply from Prime:
Thank you very much for your kind feedback. We’re pleased to hear you were happy with the inspection, our punctuality, and the detailed report provided. Customer satisfaction is very important to us, and we appreciate you taking the time to share your experience. We look forward to helping you again in the future.
14th January 2026
Mercedes-Benz Sprinter Premium Pre-purchase Inspection
Overall
Quality
Punctuality
Communication
Did not get the premium service I paid for. Nothing I requested was done. Requested to see images of service history, was not provided. Ask for the temperature of the freezer unit, was not provided.
Reply from Prime:
Thank you for your feedback. The vehicle was inspected in line with the Premium Pre-Purchase Inspection standards, and all relevant checks were carried out with due care.
The only item not physically measured was the internal temperature of the refrigerated box; however, the refrigeration unit was checked and confirmed to be operating correctly at the time of inspection.
Plug-in diagnostics were completed, and this was confirmed to you after the inspection. The service history was also checked based on the information available at the time and communicated accordingly.
We aim to be transparent and thorough in every inspection and appreciate your comments, which help us continue to improve our service.
11th January 2026
Renault Captur SRS/Airbags Inspection
Overall
Quality
Punctuality
Communication
Great work, explained what needed doing and was very helpful, solved the problem! Thanks
Reply from Prime:
Thank you very much for your kind review! We’re really glad to hear you found the explanation helpful and that the problem was solved. If you need anything in the future, don’t hesitate to get in touch. Much appreciated! 🙏
9th January 2026
Citroen C3 Picasso Full Service
MOT with collection & delivery
NSF ARM & R Brakepads replaced
Overall
Quality
Punctuality
Communication
Everything was explained over the phone when work was required, kept me updated with photos and videoclips of work done and in progress which was good and reassuring. Happy with work completed.
Reply from Prime:
Thank you for your feedback. I’m glad the explanations, updates, and photos/videos helped reassure you throughout the job. Happy to hear you’re satisfied with the work completed and appreciate your review.
Our experienced mechanics use modern tools and proven techniques to diagnose and repair vehicles accurately and efficiently. From routine servicing and engine repairs to brakes, suspension, and electrical work, we handle every job with care and attention to detail.