MJ CAR SOLUTION LTD , Hampshire | ClickMechanic
(121 ratings)
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7 years professional experience
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368 completed bookings
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Active since February 2024
Qualifications
- ATA Level 4 Accredited
MJ CAR SOLUTION LTD , Hampshire | ClickMechanic
Mustafa J
24th April 2025
Citroen C4 Timing belt replacement
Overall
Quality
Punctuality
Communication
All very good. Very polite, kept me informed by phone calls, car running great. Thanks.
Reply from MJ CAR SOLUTION LTD:
Thank you for your kind review! I'm glad to know youโre happy with the service. Your feedback helps us improve!
16th April 2025
Honda Jazz MOT with collection & delivery
Full Service
Registration light bulb and side light bulb replaced.
Overall
Quality
Punctuality
Communication
Communication not satisfactory. I should have been given the results of the full service BEFORE the MOT inspection so that I could authorize remedial ACTION so that it would pass first time. Instead I was told that it had failed the MOT and had to ask why.
Reply from MJ CAR SOLUTION LTD:
Dear Richard,
Following the full service on your vehicle, we called to inform you about issues that could impact the MOT results and awaited your authorization for remedial work. Unfortunately, we received no response until 1 hour and 40 minutes later, by which time the MOT had already been completed and the vehicle had not passed. When we were finally able to connect with you, our colleague was met with shouting, which is not acceptable.
We make every effort to communicate clearly and involve our customers in the decision-making process. However, timely responses are essential for us to carry out necessary work within schedule.
Additionally, we expect mutual respect during all interactions. Shouting at our team is not acceptable, and we maintain a zero-tolerance policy for abusive behavior. We are committed to providing high-quality service and professional conduct, and we ask the same from our customers.
Thank you for your feedback.
Regards,
Mustafa Jafary
MJ CAR SOLUTION LTD Director
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12th April 2025
Toyota AYGO Clutch replacement
Overall
Quality
Punctuality
Communication
Great service, work seems to have been completed properly. Friendly collection and drop off. Will definitely use again.
Reply from MJ CAR SOLUTION LTD:
Thank you for your kind review! I'm glad to know youโre happy with the service. Your feedback helps us improve!
10th April 2025
Ford Fiesta Clutch replacement
Overall
Quality
Punctuality
Communication
Yes Very pleased with the work carried out, very customer friendly. He didn't confuse me with facts kept communication simple
.
Reply from MJ CAR SOLUTION LTD:
I really appreciate your feedback! Itโs a pleasure to know youโre happy with the service, and it helps us improve.
7th April 2025
Nissan Qashqai Timing belt replacement
Interim Service
MOT with collection & delivery
Overall
Quality
Punctuality
Communication
Work completed on time and great communication. Driver who collected my vehicle was very friendly and professional.
Reply from MJ CAR SOLUTION LTD:
Thank you for taking the time to leave a review. I'm glad to hear that you were pleased with our service! Your feedback is important to us and will help us improve our services.
31st March 2025
Volkswagen Golf Full Service
MOT with collection & delivery
Front Driver side shock absorber and rear Brake pads replacement
Overall
Quality
Punctuality
Communication
Mr Jafary did an excellent job of getting all the work done required to pass the MOT within a day. The collect and return is also an excellent service.
Only downside was communication with the mechanic and driver which could have been a lot better. Unfortunately I also received a warning notice from Southampton City Council on the evening the car was returned - a Penalty Charge Notice for 'using a route restricted to certain vehicles (local buses, cycles and taxis only)
Reply from MJ CAR SOLUTION LTD:
Dear Grace,
Thank you for your review. Iโm glad the MOT and repairs met your expectations. I apologize for the communication issues, and weโll be working to improve this.
Iโm also sorry about the Penalty Charge Notice, and weโll ensure our drivers are more mindful of restricted routes in the future.
Thanks again, and we hope to serve you better next time!
Best Regards
Mustafa Jafary
MJ CAR SOLUTION LTD Director
28th March 2025
MINI Mini Timing chain replacement
Overall
Quality
Punctuality
Communication
Mustafa was very knowledgeable and changed the Cam chain on our Mini with competence. He was also very helpful in addressing another problem that we had with the Mini and sent a video link explaining why it was happening. We are considering using him for future work, even though our local garage is close by, because we have been so pleased with the overall experience with the Mini. Thanks so much again!
Reply from MJ CAR SOLUTION LTD:
Thank you for your valuable feedback! I truly appreciate your support and am glad to hear you're satisfied with the service. Your reviews help me continually improve and provide the best service possible.
26th March 2025
Ford Focus Clutch replacement
Overall
Quality
Punctuality
Communication
Lovely mechanic, very polite and friendly. Seemed really happy and enthusiastic to be there.
Reply from MJ CAR SOLUTION LTD:
Thank you for your kind review! I'm glad to know youโre happy with the service. Your feedback helps us improve!
20th March 2025
Volkswagen T-ROC MOT with collection & delivery
Major Service
Overall
Quality
Punctuality
Communication
Absolutely superb, driver collecting the car very, very helpful had flat battery...communication was excellent throughout I had major service and MOT 100% will use again.
Reply from MJ CAR SOLUTION LTD:
Thank you for your valuable feedback! I truly appreciate your support and am glad to hear you're satisfied with the service. Your reviews help me continually improve and provide the best service possible.
17th March 2025
Citroen C1 Clutch replacement
Overall
Quality
Punctuality
Communication
Highly recommended, normally I do the work myself, so I know the work involved, so I am pleased to say that the work was done to a very high standard. Prompt and polite, Good communications, work done on time. I would happily use again and will be recommending to friends and family!
Best quote around, good parts used, car drives like a dream.
Thanks again for the great work.
Reply from MJ CAR SOLUTION LTD:
Thank you for taking the time to leave a review. I'm glad to hear that you were pleased with our service! Your feedback is important to us and will help us improve our services.