I booked a morning service and MOT, and the car was collected early, which was great. However, I was very concerned when 3pm came, payment had already been taken from my bank account, but my car still wasn’t returned. When I called to ask for an update, I was spoken to quite rudely by a member of staff who told me they had 17 cars to deal with and hadn’t even had time to eat. I was also told that I should have informed them if I needed my car back by a certain time for school collection.

This was my first time using this garage, and unlike other places I’ve been, I received no calls, and no update about what had or hadn’t been done to my car.
To remove the tires, the car tools were used as I found one on my front seat and the other in the boot , not where they were supposed to be.

For improvement, I would suggest:
• Better communication with customers (updates on progress and paperwork provided)
• Sticking to the timings that are booked
• Treating customers with a more respectful and professional attitude
• Not overbooking cars if the workload cannot be managed

In the end, my car was returned after 4pm, which forced me to use Uber for school pick-up adding an additional £20 Overall, I was left disappointed with the lack of communication and customer service. Read more

Great work again, kept me up to date with what work was needed, and finished job before I expected which was a bonus. Very happy with the work

Happy with the work,picked up early,and dropped back in quick time! Nice guy aswell,would use him again😁👍

Very accommodating and helpful, more issues for the mot but Jin took all the stress out of it and is going above and beyond to get my vw sorted.
Can’t thank him and the team enough.

Jon was very accomodating, picked up when he said he would with a quick turnaround. Communication was also excellent. Cannot fault them one little bit.

Great service, speedy and good price. Highly recommended. As so easy and efficient

Very helpful. Ordered my part for me on Ebay, because I don't do Ebay myself and I'd probably end up getting ripped off, or order the wrong part.

Collection a bit early at 7.30 but driver polite and friendly. Also dealt with flat tyre which had gone down overnight.

car was collected and dropped home. will definitely use again and highly recommended. 5*

Friendly, good communication and did what they said they would.

Will definitely use again.