GREENFIELD MOTORING SERVICES , Staffordshire | ClickMechanic
(11 ratings)
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48 years professional experience
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51 completed bookings
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Active since August 2023
Qualifications
- City & Guilds Level 1 Qualified
- City & Guilds Level 2 Qualified
- City & Guilds Level 3 Qualified
- Level 1 And 2
- RAC Approved Garage Member
GREENFIELD MOTORING SERVICES , Staffordshire | ClickMechanic
Michael D
22nd September 2023
Volkswagen Golf Full Service
MOT with collection & delivery
Fit rear spring
Overall
Quality
Punctuality
Communication
Mike from Greenfields motoring service who I believe is the manager director was extremely rude and has poor customer communication skills.
From the minute the car was due to be collected I had endless problems.
I had to contact the greenfields the morning of collection as they hadn’t still arrived by 09.30 to collect the car
The car failed it’s MOT but no one called me to tell me this, instead I had to chase this and then didn’t find this out till 18.30pm the car had failed it’s MOT
The car then sat at Greenfields overnight without my permission and nothing had been uploaded onto clickmechanic about the failed mot or part required until the following day
The following day no one contacted me , so by 10.
30 I had to ring Greenfields who said it was nothing to do with them and it was with clickmechanic to contact me
I then never heard anything from clickmechanic until 13.00hrs by this time the garage had magically got the part and gave me a quote despite me ringing them
Continuously for progress updates.
The car was then delivered to me without any update on the MOT re-test or the service carried out and I found packaging for the parts left in the car, mud stains on my carpet on driver side and the service book not stamped even though I told Mike where the service book was kept he said they couldn’t find it.
I then had to drive to Greenfields the following day to then get my service book stamped.
This is a shortened version of what happened but I was subjected to the managing director Mike shouting at me on the phone and telling me not to tell him how to run his business when I told him that I should of been updated with a progress report the minute my car failed it’s MOT and that the documents that needed to be put on clickmechanic website should of been uploaded straight away and consent should of been obtained from me about keeping the car.
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Reply from GREENFIELD MOTORING SERVICES:
"Hey there,
Thanks for sharing your experience, and I'm sorry to hear about the issues you encountered. Let me address your concerns:
1. Collection Slot: We did have a scheduled collection slot between 8 and 10, and at 9.30, there were still 30 minutes left within that timeframe. We understand your frustration, but we were well within the scheduled window.
2. MOT Failure: We did post the MOT failure on the website, but as we hadn't heard from you, and our workshop was closed, we planned to discuss repairs in the morning. Due to the MOT failure, it was necessary to keep the car overnight as it couldn't be driven legally on the road.
3. Pricing: The delay in pricing was due to waiting for our supplier to provide the necessary information and order the required part.
4. Lack of Updates: I personally called you to arrange the delivery and informed you that your car had passed the MOT and was ready for pickup.
5. Packaging and Service Book: We left the old spring packaging in your vehicle because you wanted to see it after questioning the MOT failure. As for the service book, it was among your personal papers in the glove box, which you mentioned after the car was returned.
6. Mud Stains: This is the first time we're hearing about mud stains. If you had mentioned this during our previous conversations, we would have addressed it.
Regarding my tone on the phone, I apologise if it came across as harsh. However, the situation was stressful, and I felt the need to assert that we were doing our best to handle the situation. I understand that you were frustrated, but I did not intend to be rude.
We value your feedback and are always looking to improve our services. If you have any further concerns or questions, please feel free to reach out. We appreciate your business and hope to serve you better in the future.
Best regards,
Mike"
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We aim to offer the friendly manner of a family company and to work around our customers needs.
Once your car is in the garage we will advise you of any issues or findings but will not do any extra work without your say so.