Beastmarkt Limited , Staffordshire | ClickMechanic
(122 ratings)
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10 years professional experience
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419 completed bookings
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Active since April 2023
Qualifications
- NVQ Level 3 Qualified
- Autofirst Network Member
Beastmarkt Limited , Staffordshire | ClickMechanic
Lucian G
9th May 2023
Audi Q7 Diagnostic Inspection
Overall
Quality
Punctuality
Communication
The mechanic was on time and carried out the inspection well.
It’s just the after process that did not happen. I needed my car fixed ASAP and asked for him to email me a quote for the required work. However 24 hours after the visit , still no email so I contacted the mechanic by email. As of yes (3 days from the visit ) I have not received my quote.. I find this very unprofessional and as I now have to pay for another mechanic to come out and pay for another diagnostic, then for the car to be fixed.
Very disappointed as I have used the service for many years. I will not be doing so again now.
Reply from Lucian:
We apologize for the inconvenience and frustration you experienced with our mechanic service. We understand that receiving timely communication and a prompt quote is crucial, especially when you needed your car fixed urgently. We sincerely apologize for the delay and any inconvenience it caused you.
We take your feedback seriously and will investigate this matter further to ensure it doesn't happen again in the future. We value your loyalty as a long-term customer, and it is disheartening to hear that we have let you down on this occasion.
If there is anything we can do to rectify the situation or assist you with your car repair needs, please do not hesitate to contact us directly.
We genuinely appreciate your feedback and the opportunity to address your concerns. Thank you for bringing this to our attention, and we hope to regain your trust in the future.
Read more
29th April 2023
Saab 9-5 Diagnostic Inspection
Diagnostic and error deleted
Overall
Quality
Punctuality
Communication
He was very friendly and helpful told about other work needs doing he was excellent and very professional
General mechanics services
Brake services( brake pads, disk, fluid change)
Oil and filters
Diagnostics
Welding
We can also arrange to pick up your vehicle or to fix it at your place!
In our facilities you can find also a kitchen, toilets, and a waiting room!
Of course everything is on CCTV for your pace of mind!
Best regards and we are looking forward to help you with your vehicle!
We got all the insurance that you need for your peace of mind.