J Eves T/A Kent Motor-Mech , Kent | ClickMechanic
(35 ratings)
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23 years professional experience
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105 completed bookings
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Active since October 2022
Qualifications
- CPD level 3
- CPD Hybrid Vehicle Expert Training
J Eves T/A Kent Motor-Mech , Kent | ClickMechanic
Jason E
27th September 2023
Citroen Relay Major Service
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Jason was so friendly and kind. He did a thorough job and was punctual, texting me with an update on his expected tine of arrival. He had a mutual interest in campervan conversions and it was a delight to chat with him. Nothing seemed like it would be too much trouble for this guy. He very much came across as a genuine and trustworthy man.
26th September 2023
Toyota Avensis Glow plugs replacement (all)
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Jason turned up in time, he was friendly & looked professional in his work as he finished the job early than I expected
25th September 2023
Peugeot 308 Diesel particulate filter (DPF) replacement
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Fantastic work, always friendly and professional. There very happy to give advice if need be will definitely be using there service again in the near future.
22nd September 2023
Vauxhall Insignia Headlight replacement (passenger side)
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Jason arrived when he said he would, very professional and knew exactly what he was doing, he finished the job quite quickly and tested it to my satisfaction, I found him very easy to talk to very friendly, I would highly recommend him for you jobs
20th September 2023
Peugeot 308 Diagnostic Inspection
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Jason was brilliant. Very professional and courteous will definitely use again
19th September 2023
Ford Kuga Brake discs and pads replacement - rear (both)
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Job delayed due to his previous booking over running. Spent one hour on the car before telling me that the parts ordered were incorrect. The next day informed me that parts were going to cost £107 more than was originally quoted. Final bill showed an extra £50 charge on top for parts and part numbers were different on invoice. Feel completely unsatisfied & ripped off as the quote for £147 was misleading and final bill was £285. Poor service from click mechanic for misleading quote and poor service from mechanic due to delays and being supplied with brake pads with incorrect part numbers that didnt match invoice and bring charged an extra £50. No commitment from either parties to resolve the issues. Will not be using click mechanic ever again. Totally disgusted Read more
Reply from Jason:
I am sorry that you are not happy with the service, I do think it is unfair to leave me a bad review especially after I went above and beyond, even re-visiting on a busy weekend to make sure your car was ready for you to use on the following monday as asked.
As discussed on the day the parts are listed through an automated service and are checked against your vehicles registration - when you have optional extras fitted to your car this needs to be mentioned otherwise standard parts will be ordered - myself and the parts ordering system cannot guess which extras a vehicle has had fitted.
As you know your car has an electronic handbrake which wasn't a standard option and this meant your car has completely different brake discs and pads that cost quite a bit more than the standard items.
If this information had been given originally then the correct parts and prices would have been listed and there would have been no delays due to buying incorrect parts.
As you had already mentioned to me Ford had quoted you approx £400 for this job so the original quote of £147 would have led me to question if this price was correct, as the £147 quote was actually for standard manual handbrake models.
I kept in contact with you throughout and did everything I could to resolve this, including calling supplier after supplier to price check, so apart from incorrect parts and prices which were pretty much beyond our control with the information we were given, I feel I gave you the best service I possibly could given the circumstances, however I do apologise for the fact you are totally disgusted with the service you recieved as this was never the intention.
Read more
15th September 2023
Ford Focus Brake discs and pads replacement - front (both)
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Jason was very good happy with the service will book again if needed again
14th September 2023
BMW 1 Series Diagnostic Inspection
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He was very friendly and good at his work. Thorough professional in what he does.
10th September 2023
Ford Fiesta Brake pads replacement - front (all)
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Jason was great carried out work on front brake pads very quickly and efficiently
5th September 2023
Ford Focus Diagnostic Inspection
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Jason was fantastic,explained what he was going to do and his experience showed.
Asset to the car macanical industry
All aspects of servicing & maintenance.
Pre MOT checks and tests arranged.
Timing belts/chains, Head gasket replacement, Turbo replacements and upgrades, Custom builds.
In Car Entertainment installations & Custom dash/switch illumination.
Diagnostic fault-finding and Electronic Programming.