Smithson Mobile Mechanics , Surrey | ClickMechanic
(1027 ratings)
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14 years professional experience
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2891 completed bookings
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Active since March 2015
Qualifications
- NVQ Level 3 Qualified
Smithson Mobile Mechanics , Surrey | ClickMechanic
Darren S
7th December 2019
Skoda Octavia Replace front and rear brake discs and pads
Overall
Quality
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Communication
Darren provided excellent comms and superb time management.
I'm glad there are still genuine mechanics out there offering flexible services around a customer's availability.
Darren definitely over delivered at such a critical time for me.
3rd December 2019
Vauxhall Insignia Full Service
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Darren was friendly and knowledgeable and happy with the work he undertook thank you
2nd December 2019
Jaguar S-TYPE Standard Pre-purchase Inspection
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Darren did the job diligently and answererd all my questions to reassure me over my concerns.
A big thumbs up for Darren !
2nd December 2019
SEAT Leon Battery replacement (vehicles without stop/start system)
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Darren was friendly, knowledgeable, helpful, quick and polite.
New battery fitted. Car now starts.
26th November 2019
Vauxhall Insignia Sports Tourer Engine oil & filter replacement
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Communication
No..very combative, refuse to entertain the explanation of why the car wont start...
Decided to only drain the oil..no receipt no report of work carried out...
Reply from Darren:
Thanks for taking your time to write a review.
But let’s start by saying that the job I was there for an oil & filter change and that was what I was there to do via your request! On my arrival you told me that the car didn’t start (Wasn’t told this beforehand). I asked why and you got all defensive with me saying I was just hear to do what I was told! The thought at this time crossed my mind to now cancel this booking and walk away from the job. But going against my better judgment I proceeded with the job at hand.
Once I had done the work and told you that the car still doesn’t start, you started to ask me what it could be and that could I take a look at it now! I said it could be many things and will require a diagnostic inspection.
I also had another job to go to at that point. Had you of listened to me at the start you would of had your diagnosis and know what was required for the repair.
A receipt would have been sent via the email you had provided.
Kind regards
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24th November 2019
Smart fortwo Premium Pre-purchase Inspection
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Great service. Excellent and informative communication. Would recommend.
23rd November 2019
Volkswagen Golf Battery replacement (vehicles without stop/start system)
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Communication
Excellent, and thank you for coming at short notice on a Saturday. But very annoying that you’re asking me to add more detail. Nothing more to add.
15th November 2019
BMW 5 Series Battery replacement (vehicles without start/stop system)
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Very friendly and knowledgeable. He communicated the problem and suggested a cause. Work was very fuss free and no hassle. Excellent.
12th November 2019
Volkswagen Polo To carry out inspection on brakes all round.
Adjust handbrake
Overall
Quality
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Communication
I was very impressed with Darren’s honesty, integrity and professionalism. I thought no required front brakes and upon inspection I was informed that my brakes were fine. The handbrake required adjusting.im very please and impressed that I’ve saved a lot of money as s result. Highly recommended
9th November 2019
Honda CR-V Brake pads replacement - front (all)
Overall
Quality
Punctuality
Communication
Quick, on time, excellent work A!!!!!!!!!!!!!!!!!!!!!!!
Now your just making me put in fluff to meet your criteria. This single box is now the worst part of the whole experience. If I only want to leave 5 words then deal with it.