Sm Automotive Services Limited , Kent | ClickMechanic

(589 ratings)
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11 years professional experience
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1956 completed bookings
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Active since July 2019
Sm Automotive Services Limited , Kent | ClickMechanic
Steve M
9th July 2021
Volvo XC60 Coil spring (road spring) replacement - front (both)
Track rod end replacement (passenger side)
Suspension strut top mounting replacement - front (passenger side)
Suspension strut top mounting replacement - front (driver side)
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Quality
Punctuality
Communication
Friendly, Professional and Efficient!
Steve turned up on time and got straight to work. Great service and a considerable amount cheaper than Volvo quoted. Literally 30% of the cost....incredible!
9th July 2021
Audi Q3 Air conditioning regas (R134a Gas ONLY)
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Communication
I just had my car's air-con regassed by Steve, he explained every step of the procedure, very knowlageable and polite. Ist time I've used click mecanic and would use again.
Thanks Steve.
8th July 2021
Vauxhall Zafira Air conditioning regas (R134a Gas ONLY)
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Quality
Punctuality
Communication
Honest and friendly service, fully kitted out to do the job needed and would recommend to anyone
7th July 2021
Kia Venga MOT with collection & delivery
Brake discs and pads replacement - rear (both)
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Quality
Punctuality
Communication
Steve is brilliant lucky to be him 3 or 2 times before. Thank you great service
7th July 2021
BMW 5 Series Coil spring (road spring) replacement - front (both)
Coil spring (road spring) replacement - rear (both)
Overall
Quality
Punctuality
Communication
I cannot recommend Steve highly enough. Superb service, dealt with a challenge at his own costs. Very happy with services provided
4th July 2021
Audi A3 Brake pads replacement - front (all)
Air conditioning regas (R134a Gas ONLY)
Overall
Quality
Punctuality
Communication
Had a service and mot with Steve. Good and friendly mechanic who is reliable and trustworthy. Also did my brake pads. Would have no hesitation to use Steve again if needed.
4th July 2021
BMW 3 Series Engine oil & filter replacement
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Punctuality
Communication
Steve was a nice guy to talk to, carried the job out quickly and let me know his ETA well in advance. Cannot fault the work
30th June 2021
Volkswagen Polo Clutch replacement
Front washer motor replacement
Overall
Quality
Punctuality
Communication
This is a buyer beware! If you know what is wrong with your car and have some knowledge of mechanics then this maybe for you. If like me you've just had tyres replaced at home and thought this is the way to go - think again.
I had a clutch problem which was diagnosed by Click mechanic as a clutch cable replacement total cost: £91.08. I accepted and the mechanic attended. He quickly diagnosed that the cable was fine but the clutch had gone. I agreed to a replacement clutch + replacement motor for the screen washer cost . For the inspection I was charged £57.38 (the £91.08 for the clutch cable was refunded).
Cost for new clutch and washer motor £375.38.
The mechanic (not the same as original one who visited) having spent a couple of hours under the car advises although the clutch was a bit worn and would in time have probably needed replacing it was not the problem, it was the Pedal Box. He advised if I obtained the part they would advise the time and cost to fit.
I have since had the repair carried out by a local garage who was surprised the on-site inspection by the mechanic had not included Pedal Box.
If I could give 0 star for quality I would. Punctuality is definitely a 1 for both mechanics and communication is a 1 because the initial inspection was rushed and not thorough.
Moral of the story is if you know what's wrong and it is a specific job this service may work for you because of convenience. But each job is booked and priced via the website. There is no flexibility so if you know nothing about cars and there's a potential for other problems, take it to a garage where a proper inspection and appropriate repairs can be made.
Final note - mechanics were polite but I would never use this service again based on this experience
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29th June 2021
Volvo S60 Interim Service
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Punctuality
Communication
Steve was very good, with excellent communication , and a desire to be helpful with any query.
29th June 2021
Kia ceed Clutch replacement
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Quality
Punctuality
Communication
Was contacted on day told time would arrive, When arrived handed keys over was polite and explained work which was going to be carried out. Which was a new clutch, completed job were car was parked and even the rain didn't stop work. when work was completed and had been test driven keys returned i took out for test drive. Great service will be using again.
In our team we have BMW, NISSAN & MAZDA main dealer experience, since being mobile for the last 2 years we also have experience in most other car brands.
Our team of mobile technicians are fully qualified and kept up to date with the latest training programmes, equipment and technology.
At SM AUTOMOTIVE SERVICES our aim is to make your vehicle repair or diagnosis as easy and convenient as possible.