Mechanic great but booking system flawed and bad advice given, costing me more than it should.

The mechanic arrived 24 hours after the time I was initially given. I have since phoned twice to try to get some feedback. Both times I was assured you were assembling a quote but four days later I have heard nothing. You charged 50 pounds for a diagnostic which told me I had a radiator leak - which information I had already given you. You have not even given me a break down of the parts that require replacement/repair. Whilst this is an admiral way to raise money in the short term it doesn't seem to be a sustainable business model as repeat business must be a bit hard to come by.

My mechanic was good at his job and I was happy with the work performed on my car. The only thing that let him down was the fact the he was four hours late and the communication wasn't great.

I have found the experience with click mechanic much cheaper than RAC and AA however I now know why. The mechanic turned up at 9am as agreed which was spot on however when I got to the car for 10am expecting the mechanic to be ½ way through he was already gone as he was only there for an hour so why have I paid for 1.5 to 2 hours labour? I have phoned the garage several times on the day and several times yesterday to be told he is out of the office, I will get a phone call back and I would receive the report via email however I have yet to speak with the engineer who carried out the work. (He did phone once and left as VM to call him back which I have done several times) When I spoke to his colleague I got told the car was (spot on). I would have preferred to discuss the engineer’s findings in person to establish if the vehicle was good to buy which is why I paid for the service in the first place.
All I am looking for is a simple call from the engineer to go over his findings and to gain some insight into the car which is what I have paid for. TBH I have not even signed the paperwork to authorise the payment (which goes against your terms and conditions) for the work done as I have not seen or discussed any work carried out so at the very minimum I would like a full refund. I thought I was paying for a quality service however on this occasion I feel quite let down and I will not be calling the garage anymore to be fobbed off.
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Excellent job done and very quick. Will certainly use again and have already recommended to family and friends.

Good Service, Pleased with pre purchase inspection

Very polite and helpful mechanic.

Really good. He turned up on time, was friendly and knew his stuff. The job wasn't straight forward but was still done in the timescale.

Waited a long time, not kept informed about delays, work completed well,

First day the mechanic was due , he never showed up , I tired to use the online chat to find out what had happened , in the end o had to call to sort it out. Even then I had the mechanics calling me to re book rather than some one from clickmechanic