Reply from Ian:

Unfortunately we cannot guaranteearrival times that click mechanic suggest due to other commitments and traffic.
Not all Mercedes are as low as this Mercedes and should have been noted when booking so correct vehice sent .
The Journey was 30 to 40mile round trip and if you require fuel refund we will gladly cover 1 gallon of deisel @ 40miles per gallon and this vehicle didn't go into Limp Mode at all during collection , test drive and delivery. We order parts according to suppliers using the registration of vehicle and unfortunately on this occasion parts were delivered incorrectly and late which we have discussed indepth with supplier also the part we fitted came from Mercedes direct at a discounted price which we passed onto the customer.
Apologies for parking your car for you we assumed with it raining heavily and our drivers qualifications being "pass plus" that this would be more convenient and helpful.
Car delivered at 1300 due to traffic and weather and the fact we test drive vehicles before returning in order to ensure no further issues occur and customer satisfaction but obviously this will need to be reconsidered.

Our sincere apologies for your dissatisfaction but we feel we carried out a service to a high standard but obviously everyone has different standards they expect, my suggestion for the future is use Mercedes only whom will have parts on the shelf, at distribution centre for next day delivery, and will charge 3 or more times the price.
I must also point out at every stage of your repair you were contacted and kept updated of costs and timings and all information to obtain your approval, which was given on 4 occasions , Time of arrival, Time of return (courtesy service), price difference and notification in any delays in repair which are totally out of our control, which at the time were perfectly acceptable.
I'm sure you have saved our contact info and should you wish to discuss further or contact us to make formal complaint, please feel free to do so Read more