Eastlake Garage , West Wales and the Valleys | ClickMechanic
(304 ratings)
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14 years professional experience
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855 completed bookings
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Active since November 2017
Qualifications
- Approved Garages
- NVQ Level 2 Qualified
- OSRAM approved installer
- NVQ Level 1 Qualified
- NVQ Level 3 Qualified
- AA Inspected and Certified
- RAC Approved and Certified
- Brembo authorised service centre
- Varta approved garage
- Members of the IMI
- Shell authorised service centre
- GreenFlag Approved
- IMI Member
- AA certified Garage
- Trading standards approved
Eastlake Garage , West Wales and the Valleys | ClickMechanic
Eastlake G
16th September 2019
Ford Transit Custom Brake discs and pads replacement - rear (both)
Overall
Quality
Punctuality
Communication
Everything went as planned. Collected vehicle carried out work and dropped back in time frame discussed.
Reply from Eastlake:
Thank you for taking the time to review Eastlake and the Service we provided, Its always good to have feedback and im glad that we could provide a 5 star service across the board
11th September 2019
Porsche Boxster Full Service
Overall
Quality
Punctuality
Communication
Friendly and helpful. Did all the work required. Sat nav let him down so was later than planned but rang to say he was late. Job well done
Reply from Eastlake:
Thank you for your review of Eastlake Garage and our staff.
It is a little disappointing to see that you’ve rated our garage at an average of 3.5 stars overall.
We accepted this job as a favour for Click Mechanic.
You are located 2 hours away from our garage this would inevitably impact on the estimated time of arrival to service your vehicle.
It was clearly highlighted that the eta of 10-12pm was unlikely to be met as the garage does not open untill 8.30am.
We requested a realistic eta but this was not provided to us.
As already highlighted this job was accepted as a special request by click mechanic.
Whilst on site the technician did a full diagnostic check on your vehicle free of charge to clear your engine management light and replaced a numberplate bulb for you.
Kindest Regards
Eastlake Garage
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11th June 2019
Volkswagen Golf Premium Pre-purchase Inspection
Overall
Quality
Punctuality
Communication
Andrew was ok but the check was not as thorough as described by the premium package. I had to ask for a test drive even it clearly states that the mechanic will carry out one.
I will give click mechanic one more chance in future.
Reply from Eastlake:
I’m sorry to hear that your not happy with your purchase inspection. A test drive is always carried out as part of an inspection and I was informed that you actually test drove the vehicle. Also your technicians name was Jordan not easily mixed up with Andrew. I do hope you have left the review for the right person.
Regards
Eastlake.
1st June 2019
Hyundai Santa Fe Clutch replacement
Overall
Quality
Punctuality
Communication
Very happy with the garage kept us informed of how the progress of work was going.when they hit a snag and couldn't complete on time was offered a courtesy vehicle .would recommended this garage to others.
30th May 2019
Honda Civic Brake discs and pads replacement - rear (both)
Brake light bulb replacement
Tail light bulb replacement
Brake discs and pads replacement - front (both)
Overall
Quality
Punctuality
Communication
Very happy with all aspects of the mechanic. Work carried out in a timely manner. Very professional.
23rd May 2019
Suzuki SX4 Clutch replacement
Overall
Quality
Punctuality
Communication
Very happy, many thanks. Car was collected and returned. driver was great.
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15th May 2019
Audi A6 Saloon Brake discs and pads replacement - front (both)
Overall
Quality
Punctuality
Communication
He let me know what time he expected to arrive and arrived at exactly that time. Very friendly and efficient, did the job very quickly.
10th May 2019
Volkswagen Transporter Full Service
Overall
Quality
Punctuality
Communication
Very friendly and answered questions that I had . Thank you. Did the work in time as expected.
1st May 2019
Vauxhall Corsa Glow plugs replacement (all)
Overall
Quality
Punctuality
Communication
Thorough and very informative, explained things clearly and was very polite.
Reply from Eastlake:
Hi thank you for your review. I’m not sure on the 2 stars for punctuality. We were asked to collect your vehicle between 8-10 which we did. I’m not quite sure how we could have improved on that.
26th April 2019
Fiat Punto MOT with collection & delivery
Overall
Quality
Punctuality
Communication
Great service provider , friendly guy and most helpful. Work carried out was thorough
We can service and maintain any vehicle of any age with original equipment parts or main dealer parts without affecting the warranty of your vehicle.
Our labour charges are extremely competitive – with NO hidden costs and the added benefit of fixed price servicing.
Just for added peace of mind We are AA inspected and certified, Rac Accredited, GreenFlag Approved and affiliated with the IMI, We are also now a Shell Authorised Service Centre. We are Motorcodes and Trading Standards approved we feature on approved Garage network.
For our customers convenience we offer free collection/delivery within a local radius and our team can also offer a mobile service if needed. Read more