Dorset Response , Dorset | ClickMechanic
(1181 ratings)
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38 years professional experience
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3159 completed bookings
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Active since July 2014
Dorset Response , Dorset | ClickMechanic
Dorset/Hampshire R
31st December 2020
Ford C-MAX Fault finding
Overall
Quality
Punctuality
Communication
Charged £180 for finding the issue but could not find it. Asked us to supply a fuse box, because maybe (!) that is the problem, but did not send details of it and then disappeared completely. Communication was shocking and mechanic was late. Do not recommend.
Reply from Dorset/Hampshire:
When an experienced member of our team that normally receives 5 star reviews receives an extremely bad review we look into this.
All of our staff wear body cameras and the vehicles have live gps tracking and dash cams.
James arrived within the appointment window and the Gps proves this.
The invoice and the amount taken was in fact £80.00 so I assume that's a typing error.
Your car was parked in front of your front door and you was clearly shown both by the vehicles dash cam and our mechanics body camera standing on the doorway chatting to James.
He showed you a number of faults and tested those in front of you and you indicated that you understood everything that was explained.
The part that had been discovered as faulty if purchased brand new would be far more then you had admitted you had paid for your car.
However he used his own phone to find a second hand part and suggested that if you purchased it he could return without charge to fit it for you.
We have taken notes of all your messages on the resolution centre some of these contained threats towards our organisation.
However despite your long rhetoric and endless complaints even to our mechanic ringing your doorbell that woke your young child,we have recieved no evidence from you to back up your claim.
Our mechanic was formerly interviewed and his equipment downloaded and we where able to quickly establish this complaint was completely malicious in an attemp to falsely claim a full refund.
C Wilson operations manager
Read more
25th December 2020
Ford C-MAX Stripping door to fit mirror
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Quality
Punctuality
Communication
James was above and beyond. When the wrong part was ordered he sourced the correct one.
He was courteous and very professional.
Thank you James
22nd December 2020
SEAT Ibiza Front washer motor replacement
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The chap who came over was friendly, helpful and carried out the work to an excellent standard.
21st December 2020
Land Rover Discovery Starter motor replacement
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Quality
Punctuality
Communication
Above and beyond the call of duty.
Fixed my disco in the dark and rain.
Definitely use them again.
18th December 2020
Volkswagen Polo Timing belt replacement
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Communication
Excellent service, very polite and informative. I would recommend their services.
16th December 2020
Toyota AYGO Major Service
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Punctuality
Communication
He was brilliant and would happily use him again. He called me twice before arriving and got started straight away. Kept me updated on what was going on.
15th December 2020
Ford Fiesta Auxiliary drive belt replacement
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Communication
Really good service and a very nice chap. He was clearly very knowledgable and came fully prepared.
8th December 2020
Peugeot 2008 SUV Full Service
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Communication
Very happy with the work carried out.. mechanic very helpful and down to earth
7th December 2020
Volkswagen Polo Interim Service
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Punctuality
Communication
Extremely friendly and helpful! he was very knowledgeable! He was so kind as to come early as I had to do a nursing visit despite us being in lockdown.
7th December 2020
Mercedes-Benz Sprinter Standard Pre-purchase Inspection
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Quality
Punctuality
Communication
Very friendly & knowledgable
Delighted with the expert feedback I was very happy with the transaction
Dorset Response is no longer on this site but we are still very much around.
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