The guy who came to collect my car was very polite. Unfortunately my experience with the mechanic himself was not so great. I booked a service and MOT and he very clearly told me my car had failed it's MOT on THREE things. When I challenged him and said I would get a second opinion, he said I misunderstood and it turns out it only failed on one thing. The work was then done. Very disappointing. Would not use again.

Unfortunately, my experience with Bilal and his colleague left a lot to be desired in terms of communication and professionalism.

There was no contact made before the scheduled appointment window. I called Bilal at 14:00 when no one had arrived, but my call went to voicemail. I left a message and also followed up via the ClickMechanic website. Eventually, Bilal got in touch to say he had broken down and would be with me in about an hour — but again, there was no update until 16:00. When I called at that point, he said he was still waiting for assistance. At 16:30, I received a text saying he would arrive in the next hour. He finally arrived at 18:15.

While Bilal was polite and had a friendly attitude, he did not seem particularly apologetic about the significant delay. The major service itself was completed by 18:50, which seemed quite fast for the scope of work expected. I was not provided with a full breakdown of the checks carried out or any comments/recommendations, which left me uncertain whether the service was fully completed as per expectations.

To improve, I would strongly recommend better communication, clearer transparency around delays, and more professional conduct overall — especially in terms of reporting and service completion. Read more

Work done quickly. Error fixed. Happy with the work and all sorted. Leaking oil but now resolved. Not a mechanic error

Bilal turned up bang on time and was done within 90 mins. Took lots of photos to show what he had done, can't fault his work

I recently had the pleasure of working with Bilal for a pre-purchase inspection, and I couldn't be more satisfied with his service. He arrived punctually, which set a positive tone for the entire experience. Bilal's expertise truly shone through as he meticulously diagnosed the car I was interested in purchasing.

Thanks to his thorough inspection, he identified several significant faults, particularly with the engine, that I would have otherwise overlooked. His keen eye saved me thousands of pounds—potentially £8,000 for the car and an additional £5,000 in repairs, not to mention the hassle and time I would have wasted on a problematic vehicle.

What stood out the most was Bilal's honesty and approachable demeanor. He genuinely cares about his clients and their best interests, making the whole process not only informative but also enjoyable. I highly recommend Bilal for anyone in need of a pre-purchase inspection! He’s a lovely chap and a true professional. Read more

Fantastic work done by Bilal and his brother, Ali! They were prompt, worked meticulously, and were very kind. I'll definitely be using them again.

I had a great experience! The service was efficient and professional from start to finish.

Yes, absolutely. The mechanic was very friendly, easy to talk to, and clearly knew what they were doing. They took the time to explain what needed to be done and answered all my questions.
Definitely. The work was done to a high standard, and everything is running smoothly now. I really appreciate the attention to detail and the quality of service. Highly recommended!

Bilal was amazing. Arrived when he said, cracked on with the work and was very cheerful and helpful.

Good communication about necessary repairs. Work was done quickly. Bilal explained what work was needed and communicated all the updates. I'm happy with the work done.

Bilal was great a good mechanic with great service and very friendly would recommend