Reply from Steven:

Good evening I am really not sure how to respond to this as negativity in reviews is not something we typically receive. However I am going to try and keep an open mind and respond constructively and use this an opportunity to be open and honest with future customers. So here we go.

Okay so to start we can begin with first part of your review, we have never seen this vehicle before today, you may have used clickmechanic for your previous MOT however we are a third party repairer for the website. Your MOT would have been carried out by another business within the network. The vehicle has indeed only covered 900 miles which was reflected in its condition when presented which was great considering its a 12 year old vehicle with 120,000 miles on the clock. To say the vehicle only failed on lights, windscreen washer & a drop link is brilliant when you take its mileage and age into consideration. No major mechanical faults found. Number plate bulbs being changed 2 years ago is far from ‘very recently’.

You took the vehicle for a drive on country lanes and all the lights appeared to be working, that’s great however you missed that x2 number plate bulbs were inoperative, and a forward facing a bulb was inoperative. Adjusting the headlamp reach yourself seems like a good idea until the vehicle is presented for MOT and the headlamp aims are checked with calibrated equipment and found not just to be a out a little but blinding for other road users. Please only adjust headlamp aim with calibrated equipment in the future.

We did indeed tell you that front and rear lamps were inoperative because they were infact inoperative, we also told you a washer pipe was split and that as a result insufficient washer fluid was reaching the windscreen. I’m not sure what you mean by multiple other faults as the only other item was an anti roll bar drop link. I still believe considering the age and mileage of this vehicle that the test result was infact very good.

As for pricing, this is set by clickmechanic not ourselves, quotes are given and accepted or rejected by the customer. If the price clickmechanic provided you was not to your satisfaction then you simply reject it and have the repairs carried out elsewhere.

No significant error occurred your car failed MOT it is as simple as that. Explanation was given clearly, the car was presented with faults, the car failed MOT. No evidence needs to be presented however if it helps we still have your old bulbs and our whole site including the MOT station is covered by CCTV.

As I’m sat here writing this review at home with my family I am receiving text messages on the work phone from yourself (20.30 at night may I add). Feel free to carry out the investigation you mentioned. Contact the DVLA if you wish.

I may also add that asking to speak to a mechanic when the female mechanic dealing with you is just as capable as any of our male staff can be deemed very rude & sexist. Also the way she was treated and the attitude she was given when she returned your vehicle was unacceptable. She returned to work feeling very uneasy. Which I can absolutely believe as in all my years of doing this job I have never been spoken to by a customer over the phone the way I was spoken to by yourself.

An MOT test pass cannot be guaranteed, no garage has to deal with customers such as yourself.

Please stop sending the work phone texts. I have many past, present & future happy customers that require my attention this is the last I have say on the matter.

I wish you nothing but luck for next year’s MOT.



Read more