Car was collected for full service and MOT. It was returned with an MOT certificate a few hours later, but there was no evidence that a service had taken place. Fluids were not topped up, and most worryingly the rear brake light was out (as it had been when the car was collected). As this should have been an MOT fail this was a real concern. I contacted the garage and the director got back in touch with me. He issued a refund without question, and seemed genuinely upset at what had happened. He dealt with my problems with professionalism and didn't make any excuses. He offered to send a mechanic out to deal with the issues - but once the trust in the garage is gone, it is gone. It may be a decent establishment overall, and it seems to be run by a decent guy, but there is clearly a problem in the workshop. Read more

Otto was very friendly and quick to respond to my messages. I am happy with the service he provided and would recommend him!

The most professional, transparent and honest people I ever met.
I strongly recommend Otto’s garage !

I didn't meet the mechanic as l had car picked up for me the chap who picked the car up was very polite and friendly and the mot and service was done to a high standard l would recommend them one hundred percent

Otto arrived within agreed time frame and brought my car back much more quickly than I’d thought. Great standard of work. Great communication. Very friendly. Thanks so much.

Brilliant service friendly very happy with there work I will definitely be using them again

No communication, asked for a diagnostic, was told it was an electrical fault but no further details. This diagnostic was a waste of money.

“I recently had my car in for an MOT and full service with Otto, and I couldn’t be happier with the experience. He was professional, honest, and explained everything clearly. The work was done on time, and my car is running smoothly. It’s rare to find a mechanic you can fully trust, but Otto went above and beyond to provide excellent service. The convenience of having my car picked up and dropped off made the whole process stress-free. Highly recommend him to anyone looking for reliable and friendly service

Ito was a top man very polite and friendly said the time he would be back with my car and sure enough bang on time will definitely be using again and recommending him to all of my friends 10/10

Really happy that I managed to get my car serviced at very short notice and I was really impressed with how the garage managed the whole process.