Zack AUTOS LTD , Berkshire | ClickMechanic
(58 ratings)
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13 years professional experience
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200 completed bookings
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Active since September 2024
Zack AUTOS LTD , Berkshire | ClickMechanic
Zaheer A
5th June 2025
Ford Focus Clutch replacement
Bonnet wont open inspection
Bount lock
Overall
Quality
Punctuality
Communication
Yes Zahid was very good. Car was booked for Saturday but call me to say he could fit me in same day. Picked up car and delivered it back after a valet. Very indeed with the service.
Reply from Zaheer:
Thank you so much for your feedback! I really appreciate you taking the time to leave a review. It was a pleasure working on your vehicle, and I’m glad I could help get it sorted.
If you ever need assistance again, feel free to reach out. Thanks again for your trust!
5th June 2025
Nissan Qashqai Clutch replacement
Overall
Quality
Punctuality
Communication
Very good service happy with car nicely cleaned when they give me back
Adil and zaheer are the best they guys updated me on every time
Reply from Zaheer:
Thank you so much for your feedback! I really appreciate you taking the time to leave a review. It was a pleasure working on your vehicle, and I’m glad I could help get it sorted.
If you ever need assistance again, feel free to reach out. Thanks again for your trust!
5th June 2025
Skoda Yeti Interim Service
Overall
Quality
Punctuality
Communication
Happy with the job Zaheer did.
Very knowledgeable and good communication throughout the work he carried out.
Will definitely recommended his work.
Thanks
.
Reply from Zaheer:
Thank you so much for your feedback! I really appreciate you taking the time to leave a review. It was a pleasure working on your vehicle, and I’m glad I could help get it sorted.
If you ever need assistance again, feel free to reach out. Thanks again for your trust!
5th June 2025
Citroen C4 Ignition coil replacement
Overall
Quality
Punctuality
Communication
Zaheer was very friendly and knowledgeable the repair was done in time given and he explained why the spark plugs needed replacing as well as the input ignition coil which I was very pleased about. He reset the engine warning light and fault notice unfortunately it came back on which I have asked him about through text message. I also noticed on the receipt that a fault was identified as ' critical, offside rear, not repaired ' but I don't know what this is referring to. I have also messaged Zaheer about this today and hope to hear from him.
Reply from Zaheer:
Thank you so much for your feedback! I really appreciate you taking the time to leave a review. It was a pleasure working on your vehicle, and I’m glad I could help get it sorted.
If you ever need assistance again, feel free to reach out. Thanks again for your trust!
4th June 2025
Ford Focus Clutch replacement
Overall
Quality
Punctuality
Communication
Really happy with the clutch replacement! Had an appointment time for 8-10 in the morning but the mechanic called and arranged pick up for the evening before which made it a lot easier. Car was brought back in even better condition as not only did he complete the repair but he also gave the car a good clean. Really friendly guys and great communication throughout the day. Definitely recommend them!
Reply from Zaheer:
Thank you so much for your feedback! I really appreciate you taking the time to leave a review. It was a pleasure working on your vehicle, and I’m glad I could help get it sorted.
If you ever need assistance again, feel free to reach out. Thanks again for your trust!
4th June 2025
Volkswagen Tiguan MOT with collection & delivery
Tyre fitting
Full Service
Overall
Quality
Punctuality
Communication
Comunication was great and always very clear ! Job was perfect ! They also clear me as i pick the wrong tyre fit and they albe the problem
In no time !
Reply from Zaheer:
Thank you so much for your feedback! I really appreciate you taking the time to leave a review. It was a pleasure working on your vehicle, and I’m glad I could help get it sorted.
If you ever need assistance again, feel free to reach out. Thanks again for your trust!
3rd June 2025
Kia Niro Diagnostic Inspection
Overall
Quality
Punctuality
Communication
Adil was brilliant. He was polite, friendly and diagnosed the issue swiftly. I would most certainly be contacting them for any issues I may have in the future. Very highly recommended for any issues you may have with your vehicle.
Reply from Zaheer:
Thank you so much for your feedback! I really appreciate you taking the time to leave a review. It was a pleasure working on your vehicle, and I’m glad I could help get it sorted.
If you ever need assistance again, feel free to reach out. Thanks again for your trust!
2nd June 2025
Mitsubishi Colt Track rod end replacement (driver side)
Track rod end replacement (passenger side)
Wheel alignment
Anti-roll bar drop link replacement - front (passenger side)
Anti-roll bar drop link replacement - front (driver side)
MOT with collection & delivery
Overall
Quality
Punctuality
Communication
To start with I will say that they carried out the work to a good standard, sending me a video of the newly fitted parts so I felt reassured that the work was done and done well. They also cleaned my car inside and out as an apology for the lateness and frustrations.
However, this mechanic is based in Reading which means they had to drive into central London to collect my car, leaving their vehicle in my parking space and then return the car during rush hour traffic. They messaged me the evening before to say they were in the area dropping another car and could they collect my car after that.
I said yes and made sure I was home by 9pm to facilitate. Then I had to chase for an ETA and they said they wouldn't be there till 10pm so I said it was too late and they'd have to collect in the morning.
My scheduled pick up was between 8am-10am and they called (after I'd asked for an ETA) to say could they come at 11am or 12. I explained I had meetings later in the morning and that I also felt that given their travel time to Reading and back, picking the car up later would have an impact on getting it back later. They said they would be back with the car by 7pm, which I said was too late. They then agreed 5pm but it didn't make it back till 6pm. I repeatedly said that they shouldn't book work that is so far away from their garage and they suggested that the delays were my fault as I live in a busy area.
It obviously cost me significant petrol to have the car taken to Reading and back which I was not happy about. I don't think it's an efficient service and had I realised sooner I would have cancelled the work.
Read more
Reply from Zaheer:
Thank you for your detailed feedback and for acknowledging the quality of the work carried out, as well as the extra steps we took to keep you reassured — including the video update and the complimentary car clean. I’m really pleased to hear that part of the service met your expectations.
I do sincerely apologise for the delays and inconvenience you experienced with the pick-up and return timing. You're absolutely right — timing is important, especially when it affects your day. While we do try our best to manage logistics efficiently, travelling into central London from Reading can sometimes be unpredictable, especially during rush hours.
That said, I understand that this shouldn’t have impacted your experience, and I take full responsibility for the frustration caused.
Regarding the fuel and location concerns, I appreciate your honesty. It's a fair point, and I will review how future bookings are handled to ensure that customers in your area receive a more efficient and seamless service.
Thank you once again for your patience, and I truly hope we get the chance to serve you better in the future.
Read more
1st June 2025
Skoda Superb Clutch replacement
Flywheel replacement
Vehicle Health Check
Overall
Quality
Punctuality
Communication
The mechanic was a really friendly and knowledgeable lad he done a first class job on my clutch and flywheel my car came back cleaned inside and out oil changed everything checked i will definately be using again also the price for the work was very good then the garage phoned to check that I was pleased with the work carried out also very friendly
1st June 2025
Volkswagen Golf Wheel bearing replacement - rear (driver side)
Engine oil & filter replacement
Overall
Quality
Punctuality
Communication
Very professional, quick and thorough even with dealing with a wrong part issue.
I will use this service again without question.
Thank you