Zack AUTOS LTD , Berkshire | ClickMechanic
(31 ratings)
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13 years professional experience
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99 completed bookings
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Active since September 2024
Zack AUTOS LTD , Berkshire | ClickMechanic
Zaheer A
2nd June 2025
Mitsubishi Colt Track rod end replacement (driver side)
Track rod end replacement (passenger side)
Wheel alignment
Anti-roll bar drop link replacement - front (passenger side)
Anti-roll bar drop link replacement - front (driver side)
MOT with collection & delivery
Overall
Quality
Punctuality
Communication
To start with I will say that they carried out the work to a good standard, sending me a video of the newly fitted parts so I felt reassured that the work was done and done well. They also cleaned my car inside and out as an apology for the lateness and frustrations.
However, this mechanic is based in Reading which means they had to drive into central London to collect my car, leaving their vehicle in my parking space and then return the car during rush hour traffic. They messaged me the evening before to say they were in the area dropping another car and could they collect my car after that.
I said yes and made sure I was home by 9pm to facilitate. Then I had to chase for an ETA and they said they wouldn't be there till 10pm so I said it was too late and they'd have to collect in the morning.
My scheduled pick up was between 8am-10am and they called (after I'd asked for an ETA) to say could they come at 11am or 12. I explained I had meetings later in the morning and that I also felt that given their travel time to Reading and back, picking the car up later would have an impact on getting it back later. They said they would be back with the car by 7pm, which I said was too late. They then agreed 5pm but it didn't make it back till 6pm. I repeatedly said that they shouldn't book work that is so far away from their garage and they suggested that the delays were my fault as I live in a busy area.
It obviously cost me significant petrol to have the car taken to Reading and back which I was not happy about. I don't think it's an efficient service and had I realised sooner I would have cancelled the work.
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Reply from Zaheer:
Thank you for your detailed feedback and for acknowledging the quality of the work carried out, as well as the extra steps we took to keep you reassured — including the video update and the complimentary car clean. I’m really pleased to hear that part of the service met your expectations.
I do sincerely apologise for the delays and inconvenience you experienced with the pick-up and return timing. You're absolutely right — timing is important, especially when it affects your day. While we do try our best to manage logistics efficiently, travelling into central London from Reading can sometimes be unpredictable, especially during rush hours.
That said, I understand that this shouldn’t have impacted your experience, and I take full responsibility for the frustration caused.
Regarding the fuel and location concerns, I appreciate your honesty. It's a fair point, and I will review how future bookings are handled to ensure that customers in your area receive a more efficient and seamless service.
Thank you once again for your patience, and I truly hope we get the chance to serve you better in the future.
Read more
1st June 2025
Skoda Superb Clutch replacement
Flywheel replacement
Vehicle Health Check
Overall
Quality
Punctuality
Communication
The mechanic was a really friendly and knowledgeable lad he done a first class job on my clutch and flywheel my car came back cleaned inside and out oil changed everything checked i will definately be using again also the price for the work was very good then the garage phoned to check that I was pleased with the work carried out also very friendly
1st June 2025
Volkswagen Golf Wheel bearing replacement - rear (driver side)
Engine oil & filter replacement
Overall
Quality
Punctuality
Communication
Very professional, quick and thorough even with dealing with a wrong part issue.
I will use this service again without question.
Thank you
1st June 2025
Ford Focus Engine oil & filter replacement
Overall
Quality
Punctuality
Communication
Work carried out to hlgh standard. Very happy. Iverall verry goid service
1st June 2025
Volkswagen Amarok Brake pads replacement - front (all)
Overall
Quality
Punctuality
Communication
Kept informed on arrival, and were spot on time. Carried out the work with no fuss, Will certainly use again
31st May 2025
Vauxhall Corsa Exhaust pipe replacement - front/downpipe
Overall
Quality
Punctuality
Communication
Really great work. Fast and efficient. Offering good advice for the car as well.
29th May 2025
Volkswagen Golf Brake pads replacement - front (all)
Brake pads replacement - rear (all)
Overall
Quality
Punctuality
Communication
Nice and friendly, good work and recommended some other bits that might need doing
23rd May 2025
Vauxhall Corsa Windscreen wiper blades (front - all) replacement
Waher pump
Overall
Quality
Punctuality
Communication
Zack was friendly and knowledgeable, he was able to tackle unforeseen issues with calmness, communication was excellent and the job was done very quickly, i was back on the road in time. Highly recommend
Reply from Zaheer:
Thank you so much for your kind words! I truly appreciate your support. I always strive to provide my customers with the fastest, most reliable, and high-quality service possible. Your satisfaction is my top priority, and I’m committed to delivering fantastic results every time. Looking forward to serving you again soon!
21st May 2025
Volkswagen Passat CC Brake master cylinder replacement
Overall
Quality
Punctuality
Communication
Everything was done on time, quick, friendly,polite. He done same day all the work
Reply from Zaheer:
Thank you so much for your kind words! I truly appreciate your support. I always strive to provide my customers with the fastest, most reliable, and high-quality service possible. Your satisfaction is my top priority, and I’m committed to delivering fantastic results every time. Looking forward to serving you again!
19th May 2025
Mercedes-Benz E-Class Car Won't Start Inspection
Overall
Quality
Punctuality
Communication
Zack was efficient.. Happy with his services and informative, offered alternatives to get the work done.
Reply from Zaheer:
Thank you so much for your kind words! I truly appreciate your support. I always strive to provide my customers with the fastest, most reliable, and high-quality service possible. Your satisfaction is my top priority, and I’m committed to delivering fantastic results every time. Looking forward to serving you again soon!