Prestige Garage , West Wales and the Valleys | ClickMechanic
(69 ratings)
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9 years professional experience
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256 completed bookings
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Active since August 2024
Qualifications
- NVQ Level 3 Qualified
Prestige Garage , West Wales and the Valleys | ClickMechanic
Ben W
14th October 2025
Land Rover Discovery Plug-in Diagnostic Inspection
Overall
Quality
Punctuality
Communication
Ben was a little late but when he arrived he worked methodically but unfortunately there was a problem with my vehicle. Nice chap and called again the following day to try to rectify the problem but again without success. I would definitely use this service again.
Reply from Ben:
Good morning, Many thanks for your custom, it is appreciated but also for taking the time to leave a review. Regards Benjamin - your Click Mechanic
27th September 2025
Hyundai i10 Clutch replacement
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Quality
Punctuality
Communication
Very happy with the work carried out. Less pleased with the length taken on the repair but accept that thrrr was an unforeseen difficulty.
Reply from Ben:
Good morning, Many thanks for your custom, it is appreciated but also for taking the time to leave a review. Regards Benjamin - your Click Mechanic
25th September 2025
BMW 3 Series Car Won't Start Inspection
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Punctuality
Communication
I am extremely unhappy with the service provided by Click Mechanic, as the mechanic assigned did not have the proper skills or knowledge to diagnose the issue.
He did not open the car’s bonnet or physically inspect the engine to identify the fault.
• He relied solely on a basic OBD scan and was unable to provide any meaningful diagnosis.
• He spent less than 30 minutes on the car and did not attempt any further checks.
• He admitted he would need to consult with a BMW specialist, which shows he was not qualified to handle the case.
• He promised on Monday to provide a cost estimate and repair timeframe but never came back with any response.
This service was inadequate, unprofessional, and fell far below the expected standard of care. I booked with Click Mechanic to get a qualified diagnosis, not just a basic scan that I could have carried out myself.
Read more
Reply from Ben:
Good morning, your review is both unfair and inaccurate for the following reasons:
the mechanic assigned did not have the proper skills or knowledge to diagnose the issue
The mechanic had the skills necessary as the fault was diagnosed as a fault with the electronic steering lock (ESL), possibly due to a failing motor, stiff grease, or a low battery, and may require replacement of the steering column.
This would involve stripping the steering column cowlings to confirm exact cause.
He did not open the car’s bonnet or physically inspect the engine to identify the fault.
There was no need to open the bonnet as the fault lay in the steering column and not in the engine nor th engine compartment.
The battery condition and state fop charge was read with the scanner via the OBD
He relied solely on a basic OBD scan and was unable to provide any meaningful diagnosis.
It was scanned using a scanner costing in excess of £2000 which gave the meaningful diagnosis and the fault codes were uploaded to the Click Mechanic job and also explained to you at the time. The fact that you didn't like the
likely costs does not mean the diagnosis wasn't meaningful The scanner even reset the counter on the steering motor which sometimes can release it temporarily but did not on this occasion.
He spent less than 30 minutes on the car and did not attempt any further checks.
I think I was at your address for more than 30 minutes but please take into consideration travelling time. There were no other checks to be carried out as previously explained further investigation required stripping of the column cowlings.
He admitted he would need to consult with a BMW specialist, which shows he was not qualified to handle the case.
I admitted nothing but given the likely high cost of repair against the relatively low value of your car I offered to speak to a colleague regarding a cheaper fix or even a bypass of the steering lock as you were extremely concerned that you did not want any further expense on this vehicle and could not afford to change the vehicle at present time.
.He promised on Monday to provide a cost estimate and repair timeframe but never came back with any response.
I actually left you my direct contact number but I never returned to you on Monday as you had already sent myself and Click Mechanic a message containing the above misinformation and the job was not one that I wanted any further involvement with.
This service was inadequate, unprofessional, and fell far below the expected standard of care. I booked with Click Mechanic to get a qualified diagnosis, not just a basic scan that I could have carried out myself.
This outburst could have been avoided had you carried out the basic scan yourself. You cannot engage professional assistance then attempt to not pay solely because you do not like the outcome.
Despite the above I wish you and your family well in the future and perhaps with time you can reflect and realise that your review is indeed unfair.
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11th September 2025
Ford Kuga MOT with collection & delivery
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Communication
I have used Ben a few times and he never disappoints so much so I will use every time I need to he has gained a loyal customer.
Reply from Ben:
Good afternoon, Firstly many thanks for your repeat custom. And also for taking the time to leave a review. Regards Ben - your Click Mechanic
30th August 2025
Vauxhall Zafira Diagnostic Inspection
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Quality
Punctuality
Communication
Fantastic.. was a lovely chap, not only very friendly but went above what i expected he had a proper good look and tested car out for me then went over bits with me and left me feeling reassured.. definitely recommend and will use again in future if needed!!!
Reply from Ben:
Good morning, Many thanks for your custom, it is appreciated but also for taking the time to leave a review. Regards Benjamin - your Click Mechanic
28th August 2025
Volvo XC60 Full Service
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Quality
Punctuality
Communication
Good pick up and on time.
Work was carried out in good time and we posted keys back as we was out
Reply from Ben:
Good afternoon, Firstly thank you for your custom, it is appreciated but also for taking the time to leave a review. Regards Ben - your Click Mechanic
12th August 2025
Nissan Juke Battery replacement (vehicles without stop/start system)
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Quality
Punctuality
Communication
Be very careful using these they just work together to rob people nearly 300 pounds to change a battery apsolute scam no phone number to get answers just email and they just parm you off will not be using again should be ashamed of your self's that's why mechanic have bad names because of ones like you ben can you tell me what you done for 85 pound to tell me it was the battery because there was no invoice for that money your driver knew straight away when he picked the car up because the window wouldn't go up but hay ho you seen the ££££££
Reply from Ben:
Good morning, I am disappointed to hear you are unhappy with the service you have recieved from myself and Click Mechanic. However I feel your review is unfair for the following reasons. 1 star for quality - the quality has not been in question. 1 star for punctuality - your car was picked up the day prior and redelivered back to you the very next day which was the day of your original booking. 1 Star for communication - I was in contact with you throughout the process keeping you updated which in total was 12 calls. Whilst I do not see the process from your side I can see by looking at the Click Mechanic site that all pricing is transparent and requires the customer to agree. By way of explanation the circumstances are that you booked your car in for a replacement starter motor and one was ordered for next day delivery as a special order. This has cost me £28-80 to return as cancelled. The diagnosis of starter motor was not carried out by me. When the driver attended the car you helped him bump start the car which in turn saved you a recovery fee. When I realised the starter motor was not at fault I informed you and offered for the original job to be cancelled and changed for a non-start diagnosis. This was agreed and the fault traced to the battery. Click mechanic then sent you a quote which you accepted. The new battery was fitted and the car returned to you. I also had to put £15-00 of fuel in the car as it was almost empty when picked up that you weren't charged for. Hopefully you an now see there are 2 sides to every story. I also understand that being faced with such an unexpected expense whilst on vacation is upsetting and I wish you well for the future. Kindest Regards, Ben - your Click Mechanic Read more
31st July 2025
Ford Kuga Interim Service
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Communication
Ben did an excellent job delivered my car back in tip top condition will definitely recommend and use again .
Reply from Ben:
Good afternoon, Firstly many thanks for your repeat custom. And also for taking the time to leave a review. Regards Ben - your Click Mechanic
31st July 2025
Mercedes-Benz A-Class Diagnostic Inspection
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Punctuality
Communication
The mechanic that came was very helpful! Was really friendly! Recommend certain garages that specialise my car
Reply from Ben:
Good afternoon, Firstly many thanks for your custom, it is appreciated but also for taking the time to leave a review. Regards Ben - your Click Mechanic
25th July 2025
Vauxhall Insignia Brake hose replacement - rear (driver side)
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Quality
Punctuality
Communication
Ben was great, managed to fix my brakes and fit the mot and service in at the same time. Great communication.
Reply from Ben:
Hi Owain , many thanks for your repeat business and for taking the time to leave a review. It is greatly appreciated, Regards Ben - your Click Mechanic
Tel: 07425758164