Everything was fine (having never used this option before). The process worked very well. Service & MOT carried out as required. No complaints. Recommended!!

I had the worst experience I’ve ever had with a mechanic at this shop. What should have been a simple repair that should take a couple of days ended up dragging on for weeks. The staff were extremely rude and unhelpful whenever I asked for updates and told me they don’t want to work on it anymore, engine is out and I need to come pick it up.

Booked for timings belt kit to be changed .Car been collected in time ,work was completely done ,all good no issues,good communication . recommend them thanks

From start to finish the interaction was good, there was a little confusion at one point but it was soon sorted. Overall really good experience.

They were very helpful and efficient. They kept me informed throughout. I’d thoroughly recommend them.

Mechanics offered good communication with regards to collecting the vehicle and dropping it back off. Rear discs and pads fitted and Idive reset. Good job, would recommend this garage.

Booked in at last minute when another mechanic who was booked several weeks before had to cancel their appointment for the the previous day,
The job was for mot, full service and replace fan belt, they turned up within the time specified, took a video of exterior and engine (that's good, protects the business against false claims for damage), car was taken about 9:30 am, I received a text just after 5:30pm to say service done and mot passed, I asked if fan belt had been replaced, to be told they couldn't get one and that is why it took extra time, fair enough this was a saturday and it was a last minute booking so no criticism for that, the text from them said they would be dropping my car off soon. .. it turned up nearly two hours later.

Ok so now for the negatives... they had my car for around 9 hours, bit excessive for an mot & full service, lets not forget the work was completed almost two hours before I got my car back (delivered 7:20 pm).

The service report shows green for everything with no comments about anything...the previous year another garage pointed out a number of things which were worn or wearing and would need looking at by the next service/mot, but you guys didn't spot anything worth mentioning? (how about the central exhaust bracket which is corroded & broken, and the rear trailing arms which are worn?).

The mot has several advisories... were any of those things repairs you could do?

I can't give a rating for the mot & service, these are standard things which we have to assume have been done correctly and to the required standard, So it's on the customer service side that my rating is based... and the one big thing that is missing here is "customer engagement".

If your customer feels like you treated their booking as "just another job", then they might not feel any inclination to rebook with you another time (and repeat business is so important to any service/product provider), and this is how I feel because there was zero customer engagement between you and me,
regarding the fan belt you could not get on the saturday, why not offer to book me in for that work later?
The advisories on my mot, why did you not discuss them with me and give advice?, could you have done some or all of that work?, how about giving me your professional assessment of the fan belt...is it critical or can it wait for a bit?.

What you did, was do the work (minus the fan belt, not your fault) you were booked in to do, no more no less.
If you want a 5 star review, then you need to give 5 star customer service, as it is what you gave me was adequate, but ultimately forgettable. Read more

He was friendly and polite and made sure everything was okay,
My car had a service and MOT and he fitted a new battery at my request.

Mohammad, was polite and knowledgeable, we decide he only needed to contact me if there was a problem. was phoned and when the job was done and given a delivery time for my car.

More than happy with the service work, both the mechanics who collected and brought the car back were friendly and efficient. Communication good, advised about pick up and delivery (always relieved not to hear from the garage during the works!) Undertook additional required work within the original charge.