Yes, very informative.
Can't fault anything. Very pleased with the work and price, the service coming to take my car and bringing it back what a service that is.

I used Prime One Motor for my annual service, MOT and an air conditioning check. Tas arrived promptly in the morning to collect the car and was very friendly. Communication via WhatsApp and phone was easy and responsive.

However, there were some issues that left me feeling disappointed and made me lose trust in their abilities.

My MOT failed due to a cut in a front tyre. I was asked how I wanted to proceed and I requested quotes for both mid-range tyres and a like-for-like (Bridgestone) replacement. I was then told the price for the Bridgestones (roughly 10% more expensive than my usual tyre shop, but still acceptable). When I asked about mid-range options again I was told they had already ordered the Bridgestones and if I wanted something else they wouldn’t be able to fit them on time for a same-day return and re-check of my MOT. I felt pressured into taking the more expensive tyres without even being offered any alternative options.

The bigger concern was with the air-con check. I specifically booked and paid for leak detection because I know there’s a leak, since it was regassed last summer elsewhere, dye was added and it stopped working again after a couple of days. Despite this, I was told that there was “definitely no leak” and that it simply needed a regas. From what I was told, the system was only given a small amount of refrigerant (”it’s too expensive to put more”), but no pressure or vacuum test was carried out. My understanding is that an AC leak cannot be detected without sufficient pressure in the system and being advised to just pay an extra £120 as there was “definitely no leak” just seemed unprofessional.

In the end my tyres did not arrive on time either, and the car was only returned to me midday the next day, which may not have been their fault entirely, but this also made the argument of having to get the more expensive tyres as the cheaper ones would not get there on time for a same-day return seem like an unnecessary upsell.

Taking all of these issues into consideration, I don’t think I will be using Prime One Motor again. Read more

Tas arrived on time to collect my car and everything was dealt with professionally as usual. I am very happy with the work that was done.

Communication was prompt, availability was good, work was efficient. No complaints.

Lovely team constant feedback as they took the car overnight to complete repairs

Amber was brilliant from start to finish. Full communication. Would highly recommend.

Friendly service. Good value. Quick turnaround. Definitely will use again.

Couldn’t be better. Would use again without hesitation. Great communication all the way. Many thanks

Tas was very friendly and did a great job on my car. Communication about the car's return could have been better.

I haven't checked the car or driven it yet, but I'm hoping it is still up to a good standard. Amber and Jas were lovely, very pleasant, just charming . Thank you xx