The booking was made with Irfan, who's reviews I checked before booking.
Someone else called Sean turned up.
Sean was not a mechanic and in the 5 minutes he was here was just a disaster.

He didn't know how a keyless start worked. He released the emergency handbrake without realising and I had to shout.
He plugged in a really basic diagnostic machine connected to his phone, the kind that are £20 off Amazon.
I already knew the problem (starter motor) but needed a report and quote to proceed with my warranty claim, Sean sounded surprised when it showed the issue as the starter motor on his phone. I asked him not to clear the faults, he cleared them anyway. I said I specifically needed the report which he said would be sent over, it's been 3 days and still no sign.
Sean then dropped the car key into the section where the emergency handbrake is located (used when it was towed home by the AA at the weekend). Sean couldn't get the key out so I had to get it, scraping my hand.
To top it off, Sean left behind a really strong smell of cigarette smoke in my car.
I've heard nothing since apart from an automated quote for repairs. Click mechanic themselves have been utterly useless, they promise to send a vetted mechanic and I ended up with a subcontracted clueless chump in a tracksuit with the mechanical knowledge of a packet of crisps leaving a stink of stale fag smoke behind.

I'm £80 down, my car hasn't been seen by a mechanic for diagnosis, I still don't have the report I need, the mechanic isn't responding through the resolution centre, Click Mechanic have washed their hands of any responsibility.

I'd love to say I'm being overdramatic, but this really is the poorest of services and so far from my experience of working in the fraud industry it appears that this is a scam. I wish I'd done further research. Avoid. Read more

Sean diagnosed the problem within min, couldn't be more pleased with his work,Thank-you

Mechanic was friendly and seemed to know what he was talking about, he diagnosed the issue but had no tools with him to try and rectify the problem. Told me what to do next but I'm not a mechanic the whole point was to try and have the issue fixed for me.

Kai was great, communication around arrival times and how the work was going ,spot on . Really knowledgeable, would recommend.

Irfan was friendly and polite, he did his best and seems to be good at his job, I highly recommend him.

My mechanic was knowledgeable and gave me great advice on what needed doing in future. My van was fixed and back on the road within 45 mins. I've used these services before and will again. Trustworthy and fair priced.

Irfan was very friendly, knowledgeable and give me great advice. Told him what was happening with the car and he diagnosed the problem right away.

Very happy, Ifran was brilliant, on time, polite and explained everything

10/10 thank you all for your quick response.

Julie

Irfan was knowledgeable about the situation.
He recommended that we try something, will watch and see how things go.

Hello. Irfan came at 17:00 ,he looked at the car and diagnosed as having a housing filter cracked and when I asked him if he can repair it he struggled to answer positive and suggest me to look for a local mechanic as he lives in Newcastle and I live in Durham which is 16 miles between us. He also said that he is going to send me a cote for repairing the car, next day which he didn't. As for ClickMechanic you said you going to send me a competent mechanic, Irfan he wasn't anywhere near that. Avoid