Marek was great. Me being new to this mobile repair service of replacing rear brake disc and pads, I had my doubts, but Marek was professional and polite attitude, which was good. He and his colleague finished the job in an hour as estimated.

Unfortunately they didn't have the equipment to complete the work and couldn't start the van

This was a complete waste of time and money.

1. The mechanic was late arriving but provided no communications and advance warning. He turned up with a friend who appeared to have no role in the service.
2. He took 5 minutes to connect the computer to download fault messages and then announced that the engine light was caused by a blocked diesel particulate filter. He noted that the separate power transmission warning light "was probably related and should go away once the filter is cleaned". He said that there was no separate error message for this light and appeared to be unable to describe the meaning.
3. I requested a quotation to clean the filter but he was unable (or unwilling) to get a quote from ClickMechanic online and said that I needed to do this myself using the error message that he included in the email to me. He added that it would be a lot better to go to a regular garage for the filter clean as it is difficult for a mobile mechanic to do this without a jack that raises the whole car providing better access.
4. I felt that he went through the minimum effort and fobbed me off by sending me to a regular garage.
5. I took the opportunity to ask him to identify and quote to fix the loud clicking behind the glove compartment which he said that he could not help with as it was not clicking at that moment. He said I probably needed to replace a relay.
6. I took the car to a local garage the same afternoon and then it became clear what a dreadful (non-existent) service has been provided by ClickMechanic. Firstly the blocked filter is a result of another underlying fault and would regenerate as soon as this is rectified. He connected his computer and immediately identified a second error message indicating that there is too low temperature to perform a regeneration and this is what set off the power train warning light. This is why the filter is blocked and a fix is required of the diesel injection system used to carry out regeneration. If I paid to clean the filter, it would then just fill up again causing the same fault. This is apparently common for diesel fords with mileage above 80,000.
7. He said that the clicking noise is also a very common fault and is solved by cleaning out a part of the air conditioning system which takes about 30 mins. There are no electrical relays located here.
8. Overall, I wasted £80+ using ClickMechanic and received incorrect information and misleading advice on the clicking. I had to pay again for the same service by a local garage with a technician who knew what he was doing and was professional. His fee for connecting was half that of ClickMechanic. This was very very poor and a good reason never to use this organisation again. I am considering raising a complaint with Trading Standards depending on how ClickMechanic responds to this review. Read more

Marek was great, even drove me to collect a part that I’d forgotten to mention needed replacing, friendly, efficient and would be happy to use him again.

Marek called to advise me of his arrival time,and was quick to get on and fit my Jaguar XF rear brake pads,a very reliable mechanic who I will definitely be using again

Marek was brilliant and completed the work need with expertise, he went above and beyond. I will definitely be using him again.

He was both friendly and knowledgeable. He diagnosed the fault quickly which was hugely helpful and reassuring but I had also paid for a vehicle health check which he only spent 5 mins on. He has detailed items on my report that he did not check, the spare wheel and the horn for example. He took payment for the health check despite not doing it.

Marek was excellent - he was punctual, friendly and quickly diagnosed the problem; he was very honest in his assessment telling us that we needed a specialist to repair the fault. After he had left, he even sent me an email explaining the fault in a way that a specialist would understand.
I can highly recommend Marek and would have no hesitation using him again.

Went above and beyond to find the problem
Unfortunately the problem could not be diagnosed as of yet, but we have ruled out lots of possibilities
Excellent service

Worked really hard to help fix the problem really kind and helpful.
Went above and beyond to make sure my car was fixed.