ACN Motors Ltd , Warwickshire | ClickMechanic

(67 ratings)
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21 years professional experience
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190 completed bookings
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Active since November 2023
Qualifications
- City & Guilds Level 1 Qualified
- City & Guilds Level 2 Qualified
- City & Guilds Level 3 Qualified
ACN Motors Ltd , Warwickshire | ClickMechanic
Aaron N
31st August 2024
Jaguar XE Brake discs and pads replacement - rear (both)
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Communication
Brilliant service, work carried out was of really high quality. Will definitely use again
13th August 2024
Nissan Qashqai Timing belt replacement
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100% happy with the service I received from ACN motors had my cambelt and water pump replaced the mechanic worked long after closing time until 2300 hrs to get the job completed and my car was delivered back on my driveway past midnight amazing service lots of communication very happy never have I had such grate service would recommend this garage in a heartbeat thanks again for your above and beyond customer service A******
22nd July 2024
Citroen DS4 Timing belt replacement
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Didn't actually meet the mechanic however all the comms through Claire was timely and helpful. They DID indeed carry out the work in a timely manner albeit missing my deadline which I did resolve.
Whilst I really like the ClickMechanic process I think it fair to also add some criticism of the way things are laid out. The booking slots which are 2hourly slots are fine BUT it asks 'when is the car available' and NOT 'the pick up time will be between these hours' When I advised in my booking the car was available between 0800-1200hrs (a 4 hr slot) I didn't anticipate the car not being collected until 1015.
This put stress n the requirements for the return of the car which in turn added pressure to the mechanic. It needs clearer understanding of WHAT the time slots are actually for ( I was advised the slots were to PICK UP the car between these hours?) and not that the car will be done in that time!
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18th May 2024
Hyundai i20 Clutch replacement
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Andy-was great very professional and did a brilliant job. I was really happy with the work completed.
11th May 2024
Ford Focus Brake discs and pads replacement - rear (both)
Brake pads replacement - front (all)
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Nice and friendly guy. Got the job done and also sorted out some broken wheel nuts. Will definitely use this service again.
11th May 2024
Ford Fiesta Clutch replacement
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ACN Motors were excellent, great communication and nothing was too much trouble thoroughly recommend them.
Reply from ACN Motors Ltd:
Thank you for your lovely review, hope you see you in the future.
2nd May 2024
Volkswagen Golf Brake discs and pads replacement - front (both)
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I honestly would reccomend them to anyone looking to get work done on their vehicle. Very friendly and they went the extra mile to ensure my vehicle was fixed in a timely manner. Great family run business!!!
Reply from ACN Motors Ltd:
Thank you for your lovely review, look forward to seeing you in the future.
2nd May 2024
Hyundai Kona Full Service
MOT with collection & delivery
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ACN Motors were brilliant! Claire's communication from start to finish was friendly and very helpful, and Erron's knowledge and honesty is second to none. Fully recommended and they will be having my custom for the future.
22nd April 2024
Fiat Panda Full Service
MOT with collection & delivery
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ACN mechanics went above and beyond with their work for our daughters Fiat for the MOT and service x can’t fault them and would throughly recommend x they went the extra mile to make sure we got the car back the same day x thank you so very much
10th April 2024
Mazda CX-5 Brake discs and pads replacement - rear (both)
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The mechanic team were amazing in doing the job, some areas of improvement would be to ensure the collection team have verified clothing to ensure security if of the utmost priority. The delivery of the vehicle was unfortunately late but this may be due to the late collection. Overall the workmanship was high quality and the brakes are now amazing. I would order through them again as the service was good.
Reply from ACN Motors Ltd:
Thank you for your review, as per our phone conversation I can confirm the collection of your vehicle was not late as you had a time slot of between 10-12 and your car was collected before 12. I understand you believe click mechanic have not explained things to you correctly but it is quite straight forward. We have a 2 hour window to collect the car not collect it, do the repairs and return it. The car was then returned to yourself at 3.05pm and the driver had to wait 25 minutes for you to return from the school run, bear in mind the journey was a hour round trip with no traffic so your car was repaired within 2 hours.
Thank you.
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