They misdiagnosed the problem as the door latch and a mechanical issue. We got the part and paid again for them to fit it, they said they tried and it was the wrong part. We discovered they didn't try as you can't fit the part without replacing the door barrel which was unable to be removed. A separate garage had to do all this work at additional cost. We then find this was not the problem at all. So parts and labour paid for but not needed. I had to pay for the wiring loom to be fixed which is the problem. I was refused a refund for the misdiagnosis despite the additional costs it caused me. Click mechanic have nothing to do with refunds, they take their fee then take no more responsibility. I would not use this service or the mechanic again. Very unhappy and hundreds of pounds poorer for work done that was not needed. Do not trust them and they have no guarantee either. Not impressed. Read more

Karl turned up on time and found the issue straight away. Will be using Karl's services in the future.

Did good job but not done which you mentioned in interim service top up and other checks.

Karl was fab, on time and friendly

Yes I was happy with the work carried out

Karl was a presentable,friendly,and knowledgable young man. He got straight on with the job and didn't stop till he finished. Did a fantastic job.

Karl was very good and very informative about the work that was required

Karl was very good, arrived in good time and got straight onto work. Cleaned up and took all rubbish away when finished. Knows his stuff would certainly use again.

Polite, punctual and friendly, Karl immediately found the issue with my car and explained it perfectly to me. He fixed it and explained how the issue most likely occurred. He offered some insight into keeping my engine in good working order. I was impressed and enjoyed watching a knowledgeable mechanic at work. Definitely call again.

Karl arrived at the start of the time-slot and got the job done quickly. When he was finished, he showed me the new shock absorbers in place. I feel like I’ve got a new car again!

Karl is great, knowledge and quick,would highly recommend, I will definitely use Karl in the future