Work was carried out as described with no issues, collected car and returned back to me once fixed.
Very happy with service and would use again.

Fast and convenient, picked my vehicle up and fixed the air conditioning, very pleased

We are NOT AT ALL HAPPY with the condition of the car as it has come back to us or with the service received. We were told that the car would be collected between 8 -- 10am on Wednesday and it was collected at 12.50pm. The car was not delivered back to us until Thursday, June 24, a day later than originally promised. Worst of all, it is in the same state as before: changing gear is still EXTREMELY hard and, as before, it is almost impossible to get into reverse. There has been no improvement. The mechanic says he repaired the clutch and slave cylinder and now says it may need a new gearbox.
We paid online for a diagnosis - but we now think this was not necessary since the problem was clearly in the area of the clutch. The mechanic when he brought the car back admitted that and said a diagnosis wasn't needed but he now says that now we might need a new gearbox!
Also, we paid for a priority slot between June 22 and 23 and were told the repair would be done by June 24 but the car was not returned until the evening of June 25. We had to borrow a friend's car because on June 25th we had to collect our daughter returning from living abroad from the airport and take her to an important meeting with a solicitor in London which is why we couldn't wait until next week to take it to our normal garage. Read more

I booked and prepaid through ClickMechanic for a clutch replacement. The clutch does appear to have been replaced and the van now accelerates again, but the overall service, communication and return of the vehicle were extremely poor.

My main issue was the lack of clear communication and the repeated missed times. The van is essential for my work and childcare, and I made this clear. I had to keep chasing for updates rather than being kept informed. When I phoned, I was told they were trying to source an additional part, even though this had not been clearly agreed with me beforehand. When I then said I did not want that additional part fitted and only wanted the prepaid clutch replacement completed, there still appeared to be further time spent trying to source it before they finally proceeded with the agreed work.

Yesterday afternoon I was told they would stay late and get the job done, then this changed to it being a priority first thing in the morning. I still did not receive updates. I was told it would be done by lunch. I phoned at lunchtime and was told it would be two hours. I phoned again after two hours and was told they did not know what was happening and would call me back in half an hour. I had to keep chasing while trying to plan work and childcare around the return of my vehicle.

When I made clear that I needed the van back by 4:30 because I had children to collect, I was told at around 3:30 that it was on its way. At around 4:10 I was then told there was an issue with the door not shutting. The van did not arrive until around 4:55, despite the journey from their garage to me being around 40 minutes at most. This made me late for childcare collection.

The way the van was returned was also unacceptable. The side/rear door had been cable-tied shut, warning lights were showing that the door was open, and the dog cage doors in the rear had been left open and were banging around while I was driving. I do not understand why the dog cages were accessed at all for a clutch replacement. The door has a known catch issue, but if they had phoned me I could have explained how to close it properly. Once I got the van back, I qremoved the cable tie and shut the door myself in under a minute.

There are also now visible scuffs/scratches around the door area, including a proper scratch, which I do not believe were present before the vehicle was collected. I have raised this separately as a complaint.

I appreciate that the clutch repair itself may À  be mechanically fine, but the service as a whole was extremely poor. I booked and prepaid for a specific job. I expected clear communication, accurate updates, and my vehicle returned securely and in the condition it was collected. Instead I had repeated delays, unclear handling of additional work, poor communication, a late return, the van returned with the door cable-tied shut and warning lights on, dog cages left open, and new visible damage around the door area.

Based on this experience, I would not use this garage again and would not recommend them, especially to anyone who relies on their vehicle for work or childcare. Read more

I can't recommend them enough!!! Fantastic in all ways. Prompt, informative at every stage. Marvelous.

Excellent thank you, no problems at all, it was a tricky job I understand, all good.

Wambura was amazing from start to finish. Really communicative, helpful, friendly and polite. I will for sure be using ClickMechanic again :-)

They were great,a nice young man dealt with me.i will use the same mechanic when needed

Top man. Work was excellent and he was very flexible when my plans changed.

Wambura was great. I was working away and one of my rear springs snapped. He came at arranged time took the van away fixed and brought it back really fast. Nice guy, friendly and polite. Highly recommend