S D Norgate Mobile Mechanic , Berkshire | ClickMechanic
(527 ratings)
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13 years professional experience
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1476 completed bookings
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Active since September 2015
Qualifications
- City & Guilds Level 1 Qualified
- City & Guilds Level 2 Qualified
- City & Guilds Level 3 Qualified
- Other Accreditation
S D Norgate Mobile Mechanic , Berkshire | ClickMechanic
Sam N
26th September 2018
Toyota Avensis Brake discs and pads replacement - front (both)
Starter motor replacement
Overall
Quality
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Communication
Sam did a good job in terms of fixing the key issue. But I am not happy about the additional quote I received for 1 bolt that is worn out in my car. Quote is way too expensive for 1 bolt fitment. I expect this to be covered as part of the original repair considering its only a bolt replacement and that was not the case.
Also inspite of asking clickmechanic support group, no consideration is given inspite of paying a hefty charge for repair.
Reply from Sam:
Hi there, thank you very much for your review.
Due to the starter motor bolt being crossed threaded when you’ve previously had the clutch replaced and it not being down to me, I have to make a return visit to replace the bolt hence the Labour time.
The bolt itself is a Toyota only part hence the price. If you want to source a bolt yourself I will happily come and fit it for you but the Labour charge will still apply. If this issue was down to me, I would of happily replaced it free of charge.
I’m glad your happy with the work carried out and if you have any issues at all please don’t hesitate to give me a call.
Many thanks
Sam
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23rd September 2018
Volkswagen Golf Full Service
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Sam couldn’t make my original booking date due to being set back by the weather. He let me know as soon as possible and offered an alernative appointment and was happy to carry out the service at my workplace on a Saturday.
Sam was thorough and efficient. He supplied the higher spec oil I’d requested at a small premium and also swapped out a stubborn bulb I’d had no joy removing. He gave me a general appraisal of the car, which was reassuring, and also advised on new front brake pads.
Sam was polite, professional and communicated well. Will definitely use again.
20th September 2018
Toyota Corolla Starter motor replacement
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Quality
Punctuality
Communication
Sam communicated well. Starter motor was fixed in good time and i had the car back on my drive in about 3 or 4 hours.
Had issues with part not arriving and arrived a little later than planned. But definitely would trade this for the hassle of taking car to a garage and then picking it up.
19th September 2018
Suzuki Ignis Alternator replacement
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San was a very pleasant person and did a good and efficient job on the car.
Unfortunately his scheduling was poor for the first date that he was to do my car but this was not his fault more to do worth scheduling
19th September 2018
Ford Fiesta Cooling fan replacement
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Was slightly late due to an overrunning job but once here was excellent. Very impressed!
16th September 2018
Renault Grand Scenic Brake discs and pads replacement - rear (both)
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Communication
Sam was a pleasure to have work on the car. I cant think of anything not positive to say about the service he has given us even to reschedule the work to suit me on a Sunday.
Thanks Sam.
14th September 2018
Nissan Qashqai Brake pads replacement - front (all)
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Communication
Excellent! Arrived on time and got the job done speedily. Very happy with everything.
13th September 2018
Citroen Xsara Picasso Auxiliary drive belt replacement
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Communication
Very friendly, punctual and got the job done quickly. Had a text to let me know when he was on his way which was useful. I’m really pleased.
13th September 2018
Land Rover Range Rover Sport Premium Brake pads replacement (Brembo) - rear (all)
Overall
Quality
Punctuality
Communication
Sam was great - good communication so I knew exactly what time he was arriving, no problems with the work and all done as priced and very quickly.
Will definitely be using again - highly recommended.
11th September 2018
Mazda Mazda2 Major Service
MOT with collection & delivery
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Quality
Punctuality
Communication
Sam was polite and informative. This was the first time I had booked my car with your company and would not hesitate to do so again. Many thanks.