Classic Petrolheads Ltd , Shropshire | ClickMechanic

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(18 ratings)

  • 22 years professional experience

  • 49 completed bookings

  • Active since April 2023

Qualifications

  • City & Guilds Level 3 Qualified
  • ATA Level 4 Accredited
  • IMI Member

Classic Petrolheads Ltd , Shropshire | ClickMechanic

Aiden A
We are a family run business primarily restoring classic vehicles from fabrication or complete nut and bolt we have a complete functioning garage where we also repair and service both classic and modern vehicles with fully qualified staff our engineers are trained in diagnostic,maintenance, electrical and fully coded welders for the classic cars we have a combined experience of 40yrs in the trade and feel confident that you will be pleased with the work carried out to your vehicles all our engineers are multi skilled and happy to help if required if you need any further information
Ajith
11th March 2024
Citroen C3 Auxiliary drive belt replacement
Engine oil & filter replacement
Overall
Quality
Punctuality
Communication

Initial job was to change a snapped alternator belt and interim service, changed the belt on my drive and drove it to their place for the service by the mechanic but snapped the belt on the way and brought it back as they need new belt and tensioner which they can only collect on the monday from suppliers, they collected the car on Monday and later texted me the work will be done soon and demanding payment to the bank account, and paid, got a phone call after an hour saying they changed the belt and tensioner but there is knocking noice coming from the car and the problem is with the alternator it self and needs changing and gave me quote and I agreed, next day morning received a text message saying they collected the alternator but its not the right one and the cross checked the part number and the right one will cost more (556. 70) and also it won’t be in stock till Thursday, and I agreed, contacted them on Thursday afternoon and the reply was part didn’t arrive, same again on Friday and Saturday. On Saturday he said it will be on Tuesday as he spoke to the supplier and they have some logistics problems, call them on Tuesday no and till 5, got message around 5 saying they got the part and delivered the car around 8:30 pm , I opened the bonnet to see a snapped/ripped belt, and the mechanic didn’t have much to say, he promised to come back on next day morning, and texted me later at night “ I've put the wrong belt on the new one is on my desk lol what an idiot” (just copy pasted his text) . Next day morning he came back with the belt and changed it on my drive and car start making loud noises and he didn’t know why or what to do next and advised me to drive like that for couple of days and it might go off once the belt settled in and if not he will come and sort it out, by that time I was tired, it have costed me a lot money (980)time and stress,I just wanted him to leave. Took it to the garage near home and they changed a tensioner/bearing which cost me £60 for the part and 40 labour and all the noise gone and the problem solved. And the guys from the garage showed me underneath the car and said they are sure no oil change has been done and they are pretty sure the alternator is not new and look like someone painted silver colour on the old one. Very disappointed Read more

Munish
13th October 2023
Vauxhall Insignia Full Service
MOT with collection & delivery
Brake pads replacement - front (all)
Overall
Quality
Punctuality
Communication

Yes he is very friendly and helpful and knowledgeable. The work is done very well

Reply from Aiden:

Thanks for taking the time to leave a review. It was great to meet you and we are glad you are happy with the service.
Classic petrolheads ltd
Hi Munish thanks for the kind words pleasure to meet you see you soon
Best wishes Steve

Janet
13th October 2023
MINI Mini EGR valve replacement
Overall
Quality
Punctuality
Communication

Very friendly, turned up to collect my car on time, great service & will use petrol heads again!

Reply from Aiden:

Your very welcome, it was nice to meet you please feel free to call if you require any further work or assistance Thanks Steve

Stuart
9th October 2023
Renault Trafic Alternator replacement
Overall
Quality
Punctuality
Communication

Knew what they were doing, prompt, and polite. Happy with the work, good value

Reply from Aiden:

Thanks Stuart I'm glad you were happy with the service. And everything went well we hope to see you again when you require a service or repairs in the future
Regards Aiden Classic petrolheads ltd
Thanks Stuart Nice to meet you best wishes Steve

Ricky
16th September 2023
Volkswagen Transporter Shuttle Major Service
Coolant/antifreeze drain & refill
Glow plugs replacement (all)
MOT with collection & delivery
Overall
Quality
Punctuality
Communication

Avoid!!!

Car was booked for a major service (most items missed) glow plug replacement (wrong plugs fitted) MOT (they couldn’t do the MOT)

I raised a case through click mechanic for the wrong plugs, garage didn’t care - I raised a dispute through my credit card provider then they offered to collect and deliver the car after fixing the issue.

They collected the car then held it over a weekend demanding payment before I could arrange collection, I offered to pay on collection and they refused - The dispute is still ongoing with Amex (I offered to cancel it on collection with proof and they refused)
Police were called and from talking with their neighbours this is a weekly occurrence with this garage.

Police helped recover the vehicle & they are currently under investigation for Fraud, they have been reported to Trading standards.

I am now faced with a broken car (which they caused) & having to take them to court to get the car fixed!

Strongly advise to avoid! Read more

Reply from Aiden:

Dear Mr Smith, we are sadden to read your third edition of script which you keep changing, on this occasion we will use our right to reply, or right of correction, generally means the right to defend, against wrong doing and public criticism. You state "car was booked in for major sevice" first edition you stated "hinges weren't greased" you took your reference from a generic form, which is not applicable for all vehicles or vans such as yours ,so to complete and send in the form N/A would have been used, but on physical investigation it would be clear they had been greased. No where do we advertise we are an MOT station, we took it for its MOT unfortunately its classified as a mini bus, they couldn't do it because of its classification, you weren't charged for this and verbally agreed you would get it done yourself via text. You were kept informed.
We welcome genuine reviews from a factual perspective and do go up and beyond to rectify any issues from our service.Our mechanics are busy,but happy to take time to explain procedures and costing to the best of their abilities, before commencing a job,during and afterwards, but because of the nature of the business technical jargon could lead to misunderstanding, which is why we physically take photos and store communication for this exact reason, which you are clearly unaware of. Parts are also connected to each individual job and proof of purchase will have corresponding vehicle registration. Twice your glow plugs have been changed, the fault on the first set was from the manufacturer and we wholeheartedly apologise for this but this was out of our control and rectified.
Also abusive communications from any customer is a hard task to negate, a restrained not rude response would have been given.
You stated you had an independent report done, the AA/RAC could be regarded as well trained and knowledgeable however the subcontractors only need to have a completed a comprehensive 4 week training course,according to the Internet.Also the DIY blue tooth gadget, you have been useing,would only give a wide diagnostic, where you actually would need an auto electrician. Second edition you claimed the wrong glow plugs have been used,however the wrong ones would not fit,the vehicle would not start let alone do an approximate 60 mile round trip.
You stated"only took action when opened a dispute with credit card providers" true because this is when we were alerted to a problem. We then we received an email from clickmechanic stating, a customer had a issue could we contact them. So then you were texted as proof of communication, you said you would have called direct but had lost our phone number,so went via clickmechanic!
You decided to unethically rebound the whole cost of the job, you requested and entered into with us.We belive to pay for a job done is not unreasonable. For a second time to Try and resolve any issues you believed you had,we agreed to collect the van and replace the glow plugs again and you agreed to repay the bill now outstanding. We kept to our side of the agreement whilst still receiving abusive and threatening texts. When it came to clearing your bill,you claimed" the dispute on the card payment had been lifted" However this was not the case,checks were made via the card provider.We were left with no option but to hold on to the vehicle until the bill was settled with cleared available funds,after being scammed already.
You even stated we charged you £600 twice, this calculated amounts to £1,200, truly not the case!
A or any garage that has repaired a car has the legal right,to keep the vehicle until the bill is cleared, this is called mechanics Lien.
Yesterday( 16th September 2023) you accelerated your abusive texts from approximately 9am, stating (we have text messages saved and posted photographs) you were going to unlawfully enter our work premises and take your van without payment or permission, sending us a photo of our unit with BOLT CUTTERS against the wall!!!! Stating the cctv didn't cover the entrance you were going to take,telling us on nemours occasions,you know where me and my family lived even in front of the police!!! Due to the nature of your communications WE RANG for the police to attend,call logged 10.38am we were given a CRIME number. 11.25am you phone called us and agreed to pay the bill so we had no issues in releasing the vehicle, WHY would we refuse payment? this is pure nonsense,as that's all we wanted.You were polite and accommodating infront of the police,of which we believe was a total waist of their resources,it didn't have to come to that as there was only ever going to be one resolution, pay your bill recieve your property back.
Originally you stated on this forum," couple has 3 business that have dissolved, I can see why if this is how they do business"
We don't know how the global pandemic effected yourself, however our businesses were thriving little establishment's reliant on face to face business,2 units side by side self sufficient,covid obviously put stop to this and made us financially fragile being fledgling company's the only funding available covering the cost of building's. So we made the decision to down size and follow a different path.The next unit was not a success and very unsuitable for what we needed.we evolved and totally renovated our business plan,with the cost of signage etc it was just simpler to reband.The company's house is totally transparent and we have nothing to hide,certainly not due to our service, as many reviews state in black and white.
You state you talked with our neighbours, we believed that unit is actually empty, are these the same neighbours that are being thrown off the site by the owner? because of the trouble they cause? Weekly occurrence!!!!! Wouldn't the police know us personally,that would be a pretty long wrap sheet! Trading standards are welcome to vist anytime open doors, I suspect they don't need an invite. I suspect you have filled out an online form,as they are shut on a weekend. We are NOT under investigation for fraud, that unfortunately is a blatant lye."I am now faced with a broken car,which they caused & having to take them to court to get the car fixed". You drove the van in front of the police off the site no complaints proceeding to drive to crew from Market Drayton without recovery? As for court you need to do what you feel appropriate.
Kindest regards Steve( appointed mechanic). Read more

Ricky
3rd September 2023
Ford Focus Clutch replacement
Flywheel replacement
Overall
Quality
Punctuality
Communication

Steve from Classic Petrolheads was fantastic, really happy and professional. Kept us upto date with photos of each step of the clutch change on our Ford Focus. Really happy with the work done.

Reply from Aiden:

Thanks Ricky it was lovely to meet you and I'm happy your happy with the work take care best wishes. Steve and the team at classic petrolheads ltd

Peter
29th August 2023
Vauxhall Zafira Tourer Timing belt replacement
Overall
Quality
Punctuality
Communication

Booked to have a cambelt/water pump change on my car. Steve was on time to collect the car. Delivered back on time. Showed me what work had been carried out and was very pleasant and knowledgeable. Would definitely recommend Classic Petrol heads Ltd again.

Reply from Aiden:

Thanks for taking the time to post your review Peter we are pleased to hear that everything went well and our engineer was helpful and professional if we can help you in the future please call.
Regards from the team at classic petrolheads ltd

Thanks Peter it was great to meet you and thanks for the review take care best wishes. Steve

Alec
29th August 2023
Audi A4 Water pump replacement
Overall
Quality
Punctuality
Communication

Absolutely fantastic service, will definitely be using them again!
Everything got done what needed to be done!

Reply from Aiden:

Thanks Alec for taking the time to send a review we are happy that the repair went well and our engineer was professional and efficient please call if we can be of assistance in the future regards from the team at classic petrolheads ltd

Hi Alec great to meet you both thanks for the review and the assistance on the day keeping the rain off and the coffee take care mate .Steve

Tarah
11th August 2023
Nissan Juke Car Won't Start Inspection
Overall
Quality
Punctuality
Communication

Steve was fantastic, he arrived exactly at the time he was supposed to and was able to diagnose the problem with my car within 5 mins, unfortunately a new battery was needed, but Steve was able to get my car running so that I could get it to the garage. Thank you

Reply from Aiden:

It was lovely to meet you both and im happy I could help upto a point and your very welcome if you need further assistance please call our office at classic petrolheads ltd

Kerry
11th July 2023
Vauxhall Corsa MOT with collection & delivery
Interim Service
Overall
Quality
Punctuality
Communication

Very very happy, punctual, car return sooner than expected, would definitely use again 😊

Reply from Aiden:

Thanks for the review it was very nice to meet you please don't hesitate to contact us if you need further assistance

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