ESP MOTORS LTD , London | ClickMechanic

(63 ratings)
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18 years professional experience
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167 completed bookings
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Active since March 2023
Qualifications
- NVQ Level 1 Qualified
ESP MOTORS LTD , London | ClickMechanic
Naseem
31st January 2024
MINI Mini Timing chain replacement
Overall
Quality
Punctuality
Communication
Mechanic was out of his depth kept referring to the internet
Was here from 9am till 530 left me with a car that was unable to drive , it broke down and he made me push it I also had to sit in the car and help him with clutch etc
Just days before my car was at the garage for a full service and mot mechanic kept saying it was not his fault , car was drivable before he started
He came back 2 days later and could not rectify the problem he caused , still took the money . Tried to get cash out of me for more work
I’m left with a undriveable car
Mechanic was very unprofessional and incapable and left me feeling very intimidated ( I am a woman in my late fifties)
Escalated the problem with click mechanic , but they haven’t as yet done anything to help.
Reply from Naseem:
These all elegations on me are wrong. It's not true even single thing. Actually she booked me for Timing chain replacement and camshaft position sensor and oil oil filter which I done perfectly and these jobs have no connection with clutch and I even didn't touch her clutch. The clutch was already broken before me and it's totally on opposite side to these jobs.
She tried to pressurise me to change her clutch free of cost which already broken and blaming on me. She contacted clickmechanic and told all this false story to clickmechanic and when clickmechanic asked her to provide evidence she had nothing to provide because she is wrong.
She disappointed me. She had only option to give bad reviews and she done it which is very very wrong.
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28th January 2024
SEAT Leon Timing belt replacement
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Excellent service, and very friendly. Would definitely use again in the future
Reply from Naseem:
Thank you for your kind words & recommendation.
Regards Naseem
24th January 2024
Nissan Almera Water pump replacement
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Quality
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Communication
I believe he is ok as a professional mechanic. he is friendlily ok with that. but I am not pleased at all why? the Battery is flat it was not at all flat ... he agreed to do some extra work but not done as promised as it was not within the company obligation.
I paid him 100 pounds for extra work that includes 2 belts .
this is not straight forward business at all.
I made a deal with his to do extra work includes engine Block cover lid for 170£ for a reason he did nor do it hover I received an offer from the company to do the same job for 275 £ ...
24th January 2024
BMW X3 Auxiliary drive belt replacement
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Communication
Great job, very convenient to come
To the house while i was working and great value for money.
21st January 2024
Vauxhall Vivaro Alternator replacement
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Communication
Naseem did an excellent job. Pleasant and hard working. Everything now functions as it should.
17th January 2024
Jaguar XF Alternator replacement
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Communication
Naseem fitted alternator today . I’m very happy with the work carried out However different problem occurred and Naseem tried upmost to resolve the problem
Reply from Naseem:
Thank you very much for appreciation
17th January 2024
Volkswagen Golf Brake discs and pads replacement - front (both)
Brake discs and pads replacement - rear (both)
Overall
Quality
Punctuality
Communication
Naseem was superb! Knew exactly what to do and gave accurate timing on how long he would take. He has all the correct tools for the job and was very clean during and after the process. Didn't leave any mess behind or on the drive and was considerate to neighbours. A real asset to have as a mechanic! He did a great job in replacing all four of my break discs and pads and he also showed me how worn they were. But more importantly after the job he allowed me to take my car for a drive to ensure I was satisfied.
16th January 2024
Mercedes-Benz B-Class Alternator replacement
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Quality
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Communication
Yes, Changed my battery alternator, good job, well done by ClickMechanic. I would recommend you adding optional belt add on ( I mean optional as if it is not broken then you can take back) for future alternator issues for your customers.
7th January 2024
Audi Q7 Glow plug relay replacement
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Naseem was extremely polite and carried out the work quickly with no issues - very pleased.
5th January 2024
Ford Mondeo Car Won't Start Inspection
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Communication
I would say he was out of his depth with my problem. Even though he spent 3hrs trying to sort the problem. I contacted my normal mechanic who gave me a contact who could help. This guy came, saw the situation and phoned a colleague who he said was a pro in this area. He arrived at 9am and by 930 I drove my car around the estate. Today I have been to supermarket, so relieved.
I am afraid that your company will not be logged in my memory. This is the problem with 3rd party organisers. No real control, being a facilitor only.
I thought I was contacting a FORD specialist.
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