Hack Auto Service Ltd , Bristol | ClickMechanic
(32 ratings)
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9 years professional experience
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109 completed bookings
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Active since September 2022
Qualifications
- NVQ Level 3 Qualified
- IMI Member
Hack Auto Service Ltd , Bristol | ClickMechanic
Alexandru Ionut C
16th July 2023
Land Rover Range Rover Sport Intake manifold replacement - left
Overall
Quality
Punctuality
Communication
Alex was great. Job was done really fast and Sorted the issues quickly.
He carried out a intake manifold replacement
16th July 2023
Citroen C4 Clutch replacement
Recovery
Locking wheel removal and new wheel bolt
Overall
Quality
Punctuality
Communication
Work was excellent. Punctuality very poor. Communication was very bad. Took my car on Tuesday. I had to ring on Friday to find out what was going on only to be that he would start work on the Saturday and I would get the car back Saturday early afternoon. Also I was not informed that the price had increased by over £200. Which was a shock. I had expected it to increase but not by so much.
Reply from Alexandru Ionut:
Hi is taking so long due the locking wheel nut removal’s the guy is not was free Tuesday to welding the locking wheel nut to be removed and is was coming Friday
The amount of money it was for removal and new bolts
Thank you
15th July 2023
BMW 1 Series
Overall
Quality
Punctuality
Communication
Told me glow plugs may break !! Done job my self !! I would think he should have none how to take them out as the job is straight forward!!! I sent him on his way !!!! Made me panic he was the machanic not me !!! Thank
12th July 2023
Toyota RAV4 Starter motor replacement
Overall
Quality
Punctuality
Communication
Alexandru is a first class mechanic and very friendly. Work was first rate
12th July 2023
Vauxhall Astra Cylinder head gasket replacement
Recovery and delivery
Overall
Quality
Punctuality
Communication
With what we can see / experience so far we are very happy with the work.
Agreeing the additional works was a little awkward as it was very much trust based - video diagnosis would of been helpful.
The original quote was £939.03 this then increased to £1035.99 without explanation. One of the reasons for choosing ClickMechanic was the fixed and open costs.
I was also keen to include an MOT whilst you had the car, due to a backlog this was not possible as such we've had to book the car in separately for an MOT.
11th July 2023
Volkswagen Transporter Recovery and delivery
Overall
Quality
Punctuality
Communication
Very rude and unprofessional in was told their would be a collection or delivery a sits a clutch problem the should
Have been all in price given ….. however I had to another
£103 and they drive move my van home to addres when I could have done that then theirs the issue with the 3 massive scratches on the bonnet that was painted only a month ago i have supplied pictures before and after bad
Reply from Alexandru Ionut:
Very rude and unprofessional? If was free delivery was professional? Obviously the car is 2002 few scratches around the car and the bonnet don’t look like been scratched by us and in description was vw transporter not extra mass or oversized plus motorcycle inside extra 3-500 kg why not specify that aswel!!!! We do the job on time and pick up and delivery aswel obviously not for free 105£ was a very good price for oversize car!
10th July 2023
Skoda Octavia Full Service
Overall
Quality
Punctuality
Communication
Good communication, job well done. Clean and tidy.
Approachable and knowledgeable.
5th July 2023
Volkswagen Polo Timing belt replacement
Water pump replacement
Windscreen wiper blades (front - all) replacement
Wiper blade replacement - rear
Overall
Quality
Punctuality
Communication
Antonio was amazing. Sorted everything out really quickly. Accurate diagnostics to agree a plan of repair.
4th July 2023
Ford Transit Custom Wing mirror replacement (unpainted / electric) - driver side
Overall
Quality
Punctuality
Communication
Mechanic did a good job and communicated well. However, I booked a slot 5pm to 6pm (which was really great to be able to do) and he didn't arrive until 6.30pm.
3rd July 2023
Volkswagen Polo Vehicle Health Check
Overall
Quality
Punctuality
Communication
Antonio is very knowledgeable, he researched the requirements required and offered an excellent plan