Motorata Limited , Greater Manchester | ClickMechanic
(62 ratings)
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20 years professional experience
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176 completed bookings
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Active since July 2022
Qualifications
- City & Guilds Level 3 Qualified
Motorata Limited , Greater Manchester | ClickMechanic
Bashar S
7th January 2026
Dacia Sandero Stepway Clutch replacement
Recovery
Overall
Quality
Punctuality
Communication
Amazing service efficiant and good communication, car now drives like a dream
6th January 2026
Vauxhall Meriva Cylinder head gasket replacement
Recovery
Overall
Quality
Punctuality
Communication
Very happy with the whole service (took a little longer than desired) but that was probably due to the fact that it was holiday time so won't hold that against them !
3rd January 2026
Volkswagen Golf Timing chain replacement
Recovery
Overall
Quality
Punctuality
Communication
Dear Sir or Madam,
I am writing to make a formal complaint regarding the work carried out on my vehicle by Motorata Garage, Manchester. This complaint relates to serious delays, lack of communication, unsafe practices, damage caused to my vehicle, and the failure to complete the agreed repair.
My vehicle was collected on 26th December and taken to your garage for a timing chain replacement. I was explicitly informed that the vehicle would be completed and ready for collection on 27th December, and I paid an additional fee for an expedited service due to my reliance on the vehicle for work during the Christmas period.
After repeated attempts to contact the garage on the 27th December, none of my calls were answered. As a result, I had no option but to arrange transport and travel over an hour to the garage in person. Upon arrival, I found my car parked outside untouched. I spoke directly with a mechanic who confirmed that no work had been carried out and advised that the vehicle would instead be completed by Monday or Tuesday, which I reluctantly accepted before returning home.
By Tuesday, the vehicle was still not ready. After finally making contact with the mechanic, I was informed that work had still not begun and that completion would now be Saturday 2nd January.
On the Saturday, I was told the car would be ready by 6:00 pm. When I arrived, the vehicle was still jacked up and actively being worked on. While waiting, I personally witnessed multiple serious safety breaches, including:
• Mechanics smoking cigarettes inside the garage near vehicles
• A mechanic consuming alcohol (a bottle of whiskey) while working on cars
This behaviour is completely unacceptable and presents a serious safety risk.
While my vehicle was being moved, I witnessed it being crashed into a tonne bag of sand, impacting the passenger side. In addition, my vehicle now has significant damage to both sills, consistent with incorrect jacking. I have photographic evidence showing the vehicle undamaged while on the recovery truck prior to arrival at your garage. The collision was also captured on external CCTV.
Despite assurances that the timing chain work had been completed, the vehicle is not fixed. On my journey home, the car immediately entered limp mode. Diagnostic checks using my OBD scanner revealed the following fault codes:
• P25AC00
• P152800
• P105000
These fault codes relate directly to the camshaft system, which forms part of the work that should have been carried out during a timing chain replacement. These fault codes were not present prior to the vehicle entering your garage.
Upon discovering that the vehicle was not repaired correctly, I made further attempts to contact the garage, but once again received no response.
As a result of the above, I will now be taking my vehicle to another independent garage for a full inspection. This inspection will:
• Assess and document all damage caused to my vehicle
• Confirm whether the timing chain work has been completed at all
• Identify any additional faults or negligence resulting from your work
This report will be used as formal evidence.
In summary, I am raising the following issues:
• Failure to complete work within the agreed timeframe
• Failure to communicate
• Unsafe and unprofessional conduct
• Damage caused to my vehicle
• Incomplete and/or defective repair work
I am therefore demanding the following:
1. A full refund for all work carried out
2. Full compensation for damage to both sills
3. Full compensation for the collision damage caused on your premises
4. Compensation for loss of time, travel, and inconvenience
5. Immediate written confirmation of how and when this matter will be resolved
If this issue is not resolved promptly, I will escalate the matter to Trading Standards and pursue further action using all available evidence, including photographs, diagnostic reports, CCTV footage, and the independent garage assessment.
I expect an urgent response.
Yours sincerely,
Callum
Read more
Reply from Motorata Limited:
Dear Callum,
Thank you for your review. We take all complaints seriously and respond below to address the points raised. We strongly dispute several of the allegations made and wish to place the full and accurate facts on record.
**Vehicle condition on arrival:
Your vehicle arrived at our premises as non-drivable, therefore we had it recovered to us. This was clearly stated on the job listing. Upon arrival and inspection, it was immediately evident that the vehicle had been driven for a prolonged period with a failing timing chain, with clear and audible valve and timing-related noise coming from the rocker cover area.
This condition pre-dated our involvement and was known to you, which you also confirmed at the time of booking. You further stated that you are a mechanic yourself and were aware of the valve noise.
**Delays and parts supply:
The delay in completing the work was not due to negligence or inaction, but rather your explicit request that parts be sourced from TPS instead of Euro Car Parts. Pricing from TPS was not received until 30th December due to the Christmas period.
Once pricing was provided, you advised that you were not the vehicle owner and requested we speak with your girlfriend’s mother. After speaking with her, she didn't wish to pay the additional cost in sourcing the parts from TPS, and it was decided to proceed with Euro Car Parts instead. The parts were subsequently ordered; however, due to New Year closures, they were only delivered on 2nd January.
Despite these constraints, the vehicle was completed and collected on 3rd January, at which point you drove it away.
**Safety and conduct allegations:
Your claims regarding unsafe practices are rejected. Staff are permitted to smoke only in designated staff areas, in line with regulations. The allegation that a mechanic was consuming alcohol while working is categorically denied and unsupported by any evidence. However, we take regulations very seriously and therefore we see no harm in investigating your allegations and if any regulations have indeed been broken, we will hold the responsible staff accountable and put further precautions in place to ensure any violations do not reoccur.
**Damage allegations:
We have documented evidence showing that damage to the side sills pre-dated the vehicle’s arrival. This is further supported by the fact that the damage is visible on the sills only and not on the lower bodykit side skirts, which were fitted later. This clearly demonstrates that the damage occurred prior to fitting and therefore prior to our work.
There is no evidence of any collision involving a sandbag on our premises, and no damage consistent with such an incident is present on the vehicle.
As a gesture of goodwill and without admission of liability, we initially offered to rectify the sill damage. You subsequently confirmed that you accepted it was not our fault and advised that you would address it yourself. In light of the evidence and the nature of your subsequent allegations, this goodwill offer is now formally withdrawn.
**Post-collection concerns:
At collection, we advised you of an existing valve-related issue and offered further diagnostics. You declined, stating that you would look into it yourself and did not wish to leave the vehicle with us.
Your ability to perform a diagnostic scan immediately after collection further supports your own statement that you are mechanically competent and aware of the vehicle’s pre-existing issues.
**Third-party involvement:
We formally advise against the vehicle being inspected or worked on by a third party. Should another garage carry out work or diagnostics, we will be unable to provide further assistance, as we cannot be responsible for faults or issues introduced by others.
**Our position:
1. We will not issue a refund, as we believe the work was completed to a high professional standard.
2. We will not compensate for alleged damage, loss of time, travel, or inconvenience, as no wrongdoing has occurred.
3. We reject the allegations of unsafe or unprofessional conduct.
4. As a reasonable resolution, we are willing to:
- Inspect and diagnose the vehicle ourselves.
- The vehicle must be recovered to us. We can arrange for recovery on Monday morning.
- If diagnostics confirm an issue directly related to our work, we will rectify it free of charge and contribute up to £70 toward recovery costs.
- If the issue is unrelated to the work originally requested, diagnostic and repair costs will be chargeable to you.
This is our final position. We believe this response clearly addresses the facts and demonstrates that we have acted reasonably and professionally throughout.
Yours sincerely,
Motorata
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2nd January 2026
Nissan Juke Clutch replacement
Recovery
Overall
Quality
Punctuality
Communication
Didn't meet the mechanic, but i'm happy with the work carried out. The recovery guy who collected and returned my car was friendly and efficient.
1st December 2025
Vauxhall Meriva Brake discs and pads replacement - front (both)
Cylinder head gasket replacement
Overall
Quality
Punctuality
Communication
Mechanic was very good and let me know exactly what was being done with my car .Car running great very happy customer
23rd August 2025
BMW 3 Series Timing chain replacement
Water pump replacement
Auxiliary drive belt replacement
Overall
Quality
Punctuality
Communication
Motorata we're fantastic I was kept upto date with the repairs on my vehicle throughout, great quality of work and really friendly.
19th August 2025
Vauxhall Astra Timing chain replacement
Auxiliary drive belt replacement
Overall
Quality
Punctuality
Communication
Based on the experience i had I wont ever use this service again. The communication was very poor car was picked up and I had to chase when it would be fixed. Given a number for the mechanic who spoke very little English just kept saying yes yes to all my questions. Then said might be fixed sat or Monday.
This is not a 5 star service more like a Back street garage kind of service.
13th July 2025
Land Rover Discovery Sport Timing chain replacement
Overall
Quality
Punctuality
Communication
Top man really good job done changed the timing chain on my discovery sport
7th April 2025
Vauxhall Astra Clutch replacement
Overall
Quality
Punctuality
Communication
Work was brilliant. Just needed a bit more information when it was there for a few days but otherwise top service.
4th April 2025
Ford Fiesta Clutch replacement
Recovery
Overall
Quality
Punctuality
Communication
All the team at Motorata in Eccles , were amazing doing a great job in such a short time.