BLACKTOP AUTOS , Essex | ClickMechanic

(62 ratings)
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23 years professional experience
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269 completed bookings
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Active since January 2022
Qualifications
- NVQ Level 2 Qualified
- IMI Member
BLACKTOP AUTOS , Essex | ClickMechanic
Ian W
30th August 2024
Citroen Nemo Gear Selector And Transmission Inspection
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Communication
Highly knowledgeable, arrived on time, efficient service. Thank you for your help.
22nd August 2024
Suzuki S-Cross Engine oil & filter replacement
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Communication
Ian, arrived within the allotted time. completed to the work in good time. happy with the work carried out.
22nd August 2024
Vauxhall Astra Diagnostic Inspection
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Communication
Ian was very good, he understood the problem and got to grips with it very quickly. Thumbs up from me.
13th August 2024
Audi Q7 Diagnostic Inspection
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Quality
Punctuality
Communication
Ian took the job and attended the same day and spoke knowledgeably.
He was confident he'd diagnosed the issue and said he would send me a quote.
I had to chase the quote and once obtained we agreed a date; which I took a day off work for.
I tried to contact Ian to get confirmation the day before but received nothing.
I then phone him on the morning for an ETA, he said he needed to check the part had arrived and would attend later.
At 5.15pm that day he sent a message to say the part hadn't arrived.
I asked him to let me know when the part arrived. I didn't hear from him again.
I complained to Click Mechanic and Ian said he'd be in touch the following Monday.
Ian did not contact me.
He would appear to have taken the diagnostic fee and run.
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Reply from Ian:
My apologies I'm currently off and have been off due to a major infection in my leg. Unfortunately this started on the weekend before the Monday I was supposed to make contact all I can do is apologise for the poor communication.
7th August 2024
Fiat 500 Diagnostic Inspection
Vehicle Health Check
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Punctuality
Communication
Ian was great diagnosed the car meticulously
And luckily only the problem found was what I booked for and he did an additional. Health check all clear
31st July 2024
Peugeot 208 Car Won't Start Inspection
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Outstanding response friendly and definitely knowledgeable on the job
8th July 2024
Land Rover Range Rover Sport Diesel particulate filter (DPF) physical clean and regeneration
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Communication
Ian was great, very knowledgeable fast and efficient. Would definitely recommend.
24th June 2024
Nissan Navara Diagnostic Inspection
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Ian was brilliant, explained everything he was doing and advised on what was required
19th June 2024
Ford Transit Connect Bleed Diesel injection system
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Communication
Ian was great.although we didn’t get car started,he spent a couple of hours trying to sort it..as he was leaving he suggested fuel pressure sensor which I done,now up and running lovely,
Thanks for your time and knowledge.would recommend👍
13th June 2024
Vauxhall Astra Water pump replacement
Timing belt replacement
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Communication
Ian was knowledgable and explained the process and the repair well. Very happy with the work carried out
Reply from Ian:
Thank you Chris for the very positive feedback it is really appreciated
• Our DPF cleaning service is top-notch, using the latest technologies to ensure that your vehicle's DPF is fully cleaned and free of any potential blockages.