The Garage Group , Essex | ClickMechanic
(51 ratings)
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40 years professional experience
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147 completed bookings
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Active since November 2021
Qualifications
- NVQ Level 1 Qualified
- NVQ Level 2 Qualified
- NVQ Level 3 Qualified
- City & Guilds Level 1 Qualified
- City & Guilds Level 2 Qualified
- City & Guilds Level 3 Qualified
- Time Served
The Garage Group , Essex | ClickMechanic
Alex S
19th March 2023
Peugeot 206 Clutch replacement
Overall
Quality
Punctuality
Communication
Was early, did the job, took the car away and returned the car for no additional charge. Agreed the small cost of an additional part during the work by phone before carrying it out.
9th March 2023
Ford B-Max Clutch replacement
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Communication
STAY AWAY FROM THIS MECHANIC. Make sure any additional jobs that this mechanic does are PRE-authorised. Do NOT give Your credit/debit card details before jobs are completed. I was quoted for a clutch replacement for 709,67 pounds yet they asked me for an additional 110 pounds WITHOUT my authorisation. Click Mechanic agreed with me:
"From our point of view and as I said previously, we would expect any additional costs over and above the customer's original quote to be discussed and agreed on prior to the works going ahead.
In this instance, as that does not appear to have happened, we would suggest a refund is offered of the additional £110.
00 cost." No refund from this garage and NEGATIVE feedback from me.
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Reply from Alex:
customer expected us to remove lock nuts from wheels as he lost key .machine flywheel as clutch rider to death write a report so he can claim his money back from car dealer and put petrol in .all free of charge
if he can find a garage in the UK wiling to do this will refund double
22nd February 2023
Volkswagen up! Clutch replacement
Extra time was spent on battery wireing and code reading due to flat battery
Overall
Quality
Punctuality
Communication
Great job and great guy.
I was told that no money would be taken until the job is completed, although I found that the money had been taken out of my bank account the day before.
An extra fee had be taken from me without my consent after, although I am yet to speak with the mechanic about this.
18th February 2023
Hyundai ix20 Clutch replacement
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Quality
Punctuality
Communication
Alex was very good. He kept me informed of what was going on during his work. Explained the fault. Highly recommended.
17th February 2023
Peugeot 208 Major Service
MOT with collection & delivery
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Punctuality
Communication
Alex was punctual and friendly
I will recommend clickmechanic to friends and family.
21st January 2023
Volkswagen Crafter Timing belt replacement
Code read and re calibration
Overall
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Punctuality
Communication
Very good service. Punctual and work was carried out in a professional manner. Highly recommended.
12th January 2023
Nissan Qashqai Timing chain replacement
Spark plugs replacement
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Punctuality
Communication
Really good service, car running well. Changed entire timing chain and spark plugs. Promo pick up and drop off and friendly guys too. Will be taking my car to them for service and MOT from now on.
11th January 2023
BMW 3 Series Alternator replacement
Alternator belt replacement
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Communication
Alex was great very professional easy going and easy to talk to. Work was done very efficiently and on time.
9th January 2023
Volkswagen Polo Clutch replacement
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Punctuality
Communication
The guys seemed very nice friendly I haven’t et to drive the car as et .what dose this mean a bout the gearbox
Reply from Alex:
hello again
as I explained too you when we remove gearbox .I felt there was little too much play in the diff for my liking
we could check before we removed the box .so just wanted too make you aware of the poss problem
I did test drive after clutch fitted and apart from a very slight bearing noise it will be fine
3rd January 2023
Vauxhall Vectra Alternator replacement
Overall
Quality
Punctuality
Communication
Alex and Russ turned up promptly exactly when stated, carried out the work on the drive efficiently and quickly, would highly recommend, great service, really friendly mechanics
collection and delivery can be arranged. We also have a recovery truck.