The Garage Group , Essex | ClickMechanic
(20 ratings)
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40 years professional experience
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59 completed bookings
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Active since November 2021
Qualifications
- NVQ Level 1 Qualified
- NVQ Level 2 Qualified
- NVQ Level 3 Qualified
- City & Guilds Level 1 Qualified
- City & Guilds Level 2 Qualified
- City & Guilds Level 3 Qualified
- Time Served
The Garage Group , Essex | ClickMechanic
Alex S
19th May 2022
Kia Sportage Clutch replacement
Remove and oil from intercooler and air pipes
Overall
Quality
Punctuality
Communication
Alex was fantastic. I am really happy with the work completed and for a small extra fee, he correct some other issues that were found once the car was on the ramps. All of this was communicated before hand and the car was delivered back in perfect condition. Thanks again, Alex. I would definitely recommend and use again.
13th May 2022
Fiat Grande Punto Clutch replacement
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Quality
Punctuality
Communication
Very helpful and friendly would definitely recommend đź‘Ť 10/10 will be using again hopefully not to soon
Reply from Alex:
so glad your please thanks for the cold drinks
12th May 2022
Ford Transit Clutch replacement
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Quality
Punctuality
Communication
Nice guys & pleased with quick turnaround. Very knowledgeable and very happy with our new clutch!!
Reply from Alex:
thanks for the great feedback
great time there yesterday putting the world to right and best work site yet
all the best russ
12th May 2022
Fiat Grande Punto Clutch replacement
Overall
Quality
Punctuality
Communication
Russ was very good, clear in his description of the problem and how he fixed it
Turned up on time and no additional charges
Reply from Alex:
thanks martin
hope you have had that chat with your son
cheers russ
5th May 2022
Ford Transit Clutch replacement
Vehicle Health Check
Overall
Quality
Punctuality
Communication
Great job on the clutch but then charges me a further £383 for the flywheel but when I looked online The job should’ve only cost £883 instead of £1100 bit of a stitch up
Reply from Alex:
really gutted on feedback
we were an hour early ,chatted through the job with customer ,we brought a flywheel with us just in case even though it was only booked as clutch and check over we let customer have genuine flywheel at our cost didnt even charge to fit
but not happy we always aim to please and communicate through job so i can only assume the customer has got price of dmf wrong
sorry again
28th April 2022
Ford Fiesta Clutch replacement
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Quality
Punctuality
Communication
Both chaps that turned up were amazing. Managed to fix my clutch on the drive way on the same day I booked it, plus it was quicker than I expected. I need my car for my job so was very pleased to have it fixed :)
21st April 2022
BMW 7 Series Diagnostic Inspection
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Communication
Great guy very experienced , didn’t up sell just benefit of Honest advice, would recommend.
4th April 2022
Ford Fiesta Clutch replacement
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Quality
Punctuality
Communication
Russ was great, he contacted me before the date and confirmed a time. He then arrived on time on said date, took the car after discussing the issues and let me know how long he will likely be. He then called me to confirm the work had been done (clutch replacement) and when I called him back a few hours later to confirm what time it will return, he was happy to work around me.
Reply from Alex:
thanks for your kind words I will never tier to here that customers a pleased
29th March 2022
Renault Megane Timing belt replacement
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Communication
I am over the moon, my car was collected promptly and I was kept up to speed as to what was happening. Then when my car was finished they spoke to me and asked how I wanted to car parked after delivery.
Top notch
25th March 2022
Ford Transit Custom Clutch replacement
Overall
Quality
Punctuality
Communication
They were very friendly and helpful, they collected the van on time and had it fixed the same day collected and dropped it off , we only booked the day before and the van was collected fixed and ready the next day by 4pm . We were also low on fuel so they put a bit in for us , all round good service , communication and friendliness will definitely use again
collection and delivery can be arranged. We also have a recovery truck.