The Mobile Service Centre , Surrey | ClickMechanic
(62 ratings)
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15 years professional experience
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131 completed bookings
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Active since May 2015
Qualifications
- City & Guilds Level 3 Qualified
- Other Accreditation
The Mobile Service Centre , Surrey | ClickMechanic
Dean A
8th December 2017
BMW 5 Series Replace timing chain kit
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Took my car and and took payment of £1300 before the work was completed. It’s been 5 days and I haven’t heard a thing. After numerous phone calls and messages to his number and also click mechanics I still haven’t heard a thing. This is seriously bad customer service. If there is a problem you just have to call and let people know. I put my trust into a website that I know nothing about and it seems like I’m getting finessed good and proper. I even put a good review to start but that was when I last heard from him.
Reply from Dean:
Timescale given to repair and return vehicle by Friday 8th. vehicle returned 7:45am on sat 9th. Unfortunate telecoms issue caused confusion but now resolved. Whilst I understand how frustrating this communication issue has been for you this is a Particularly harsh and unfair review. Regards Dean.
28th November 2017
Jaguar XF Timing belt/chain replacement
Injection pump timing belt replacement
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Dean was friendly, on time and got on with the job without any fuss.
completed the work within time and budget.
15th November 2017
Mercedes-Benz C-Class General Diagnostic
Replace radiator, Lower hose, engine coolant and bleed system
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Dean was very good - recommended !
12th October 2017
BMW 1 Series Diagnostic Inspection
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Dean A came across as a good mechanic and that he knew his stuff. Initially he inspected the damage and suggested both the upper and lower arms were damaged in a matter of seconds. However following the initial diagnostic Dean said, he'll price up everything and send me through some rough quotes. Following the diagnostic I never heard back from Dean. I looked for another Mechanic (personally) who later diagnosed the issue and concluded the damage to have been sustained by one arm. He gave me a quote and came back within two days and now my car is up and running. So click mechanic proved to be a waste of my money and my time. A simple message or email to explain whether the damage sustained was out of the mechanic's remit would have sufficed. Read more
Reply from Dean:
Your vehicle had sustained an impact on the n/s front wheel for safety reasons you should replace both lower arms. These components are safety critical and risks should not be taken when repairing impact damage.
Regards
Dean Abraham
11th October 2017
Volkswagen Up! MOT with collection & delivery
Full Service
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Friendly and arrived within the specified time. Excellent service. Thank you!
19th September 2017
Mini Mini Clutch release bearing replacement
Replace clutch release fork, guide bush and complete clutch kit
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Although a shock that the bill had doubled on quote there were other problems. The mechanic was very knowledgeable and professional.
5th September 2017
Mercedes-Benz C-Class Diagnostic Inspection
Reset diagnostic system as temp switch stuck open
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Dean was excellent - very friendly, knowledgable and competent !
5th September 2017
Fiat 500/500C Full Service
MOT with collection & delivery
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Great job - kept me fully informed
4th September 2017
BMW 3 Series Diagnostic Inspection
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Dean was really helpful and easy to communicate. Highly recommend!
4th September 2017
Seat Leon Car Leaking Outside Inspection
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Dean was brilliant. He was polite and friendly and got on with the job, fixing a leaking fuel line in no time at all. Would definitely recommend his service.