AXC Automotive , Surrey | ClickMechanic

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(8 ratings)

  • 17 years professional experience

  • 18 completed bookings

  • Active since July 2021

Qualifications

  • NVQ Level 3 Qualified
  • ATA diagnosis, Audi S/RS/R8 accredited, MOT

AXC Automotive , Surrey | ClickMechanic

Andy C
Completed a 3 year NVQ apprenticeship with Renault retail group and continued working with Renault on all models including Renault sport products.

Completed 18 months with a Honda main dealer to gain knowledge and increase my skills.

Completed 10+ years with the Volkswagen and Audi group. Going through the Service, Diagnostic and Master technician programs. Also accredited in VW R, Audi S/RS/R8 specialisms.

Qualified MOT tester.
Dave
17th November 2022
Renault Kadjar Clutch replacement
Overall
Quality
Punctuality
Communication

The job was not completed. The vehicle was returned to me whereby the job had not been checked and the parts failed to work as he stated they would. Further to this I was charged a priority slot fee which has still not been returned to my account. And a further charge was taken. Andy then assured me that he would be able to get the work finished the next working day and despite this took until 12:00 to inform me that he could not source the part and was unable to complete the job. Unfortunately, my experience with Click Mechanic and Andy has not been good and I would therefore recommend steering clear of this service.

Reply from Andy:

I am sad to understand you are not happy with the outcome of your booking request.
Ultimately I am upset to realise you have not accepted the situation regarding your car and your experience with click mechanic due to double/incorrect charges. I have completed your request and it’s now clear your vehicle has an undisclosed issue through no fault of my own.
Your experience with me as a person has been professional, informative, polite, knowledgeable and understanding.
I have done everything as per your booking that you have requested.
As you wish to take your frustrations with click mechanic out on me then to make it clear I do not accept this.

I am now in close contact with click mechanic showing them all of our black and white messaging communication to let them understand your review is disappointing and unfairly inaccurate.
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Simon
21st August 2022
Audi A3 Vehicle Health Check
Labour for clutch hydraulics
Overall
Quality
Punctuality
Communication

Andy was efficient, communicative and professional. He was quick to diagnose and find the right solution several £100 below what we thought in the first place.

Rob
10th August 2022
BMW X1 Brake pads replacement - rear (all)
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Quality
Punctuality
Communication

Excellent service, mechanic turned up on time, done the job and bought the car back, perfect, couldn’t be happier!

Francisco
1st August 2022
BMW 6 Series Wheel bearing replacement - rear (passenger side)
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Quality
Punctuality
Communication

Great service good communication very polite highly recommended, definitely will use is services again!

Harry
10th December 2021
Audi Q5 Clutch replacement
MOT with collection & delivery
Full Service
Cooling system pressure test (leak detection)
Drive shaft cv boot
Overall
Quality
Punctuality
Communication

Andy was friendly, knew what he was doing and communicated everything very well.

Katharine
30th October 2021
Volkswagen Passat Diagnostic Inspection
Replaced cylinder 1 glow plug
Overall
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Punctuality
Communication

Andy was very efficient and fixed the problem promptly would definitely give 5 *

Jordan
30th October 2021
Nissan Qashqai Brake pads replacement - front (all)
Anti-roll bar drop link replacement - front (passenger side)
Anti-roll bar drop link replacement - front (driver side)
Overall
Quality
Punctuality
Communication

Andy was friendly, prompt and helpful. Andy had great communication throughout and completed the job well. I would highly recommend him!

Barry
16th October 2021
Renault Kangoo Shock absorbers replacement - rear (pair)
Rear wheel bearing not required. Incorrectly diagnosed by someone. Found drivers side rear brakes sticking due to not being cleaned properly from previous/recent rear brake change. Cleaned and freed off rear brakes. Carried out road test, all ok.
Overall
Quality
Punctuality
Communication

Andy is an excellent mechanic. He came on time, worked in the rain and fixed up a botched misdiagnosis from another 'mechanic'. He is friendly, well mannered and polite. I only wish more mechanics could be like Andy. At the end of the day he fixed my car and saved me about £100. He changed my rear shocks and fixed up a brake caliper. Choose Andy you won't go wrong .. 100% recommended!