Gentlemec Motor Services , Dorset | ClickMechanic

Book Gentlemec Motor Services

(26 ratings)

  • 12 years professional experience

  • 40 completed bookings

  • Active since July 2021

Qualifications

  • IMI Member
  • ABC Awards Diploma in Light Vehicle Service and Repair

Gentlemec Motor Services , Dorset | ClickMechanic

Gentlemec Motor Services L
Qualified and fully insured, at Gentlemec Motor Services we specialise in routine servicing, engine management diagnostics and vehicle repair and maintenance at our Bournemouth based garage. We also offer a "garage comes to you" service, bringing our skills to either your home or workplace (charges may apply).

Gentlemec Motor Services Ltd. Registered at Companies House, England and Wales 13546333.
Sheila
24th March 2023
Ford Ka MOT with collection & delivery
Full Service
Overall
Quality
Punctuality
Communication

Mike was a very polite punctual informative mechanic excellent service from start to finish.

Shonagh
11th March 2023
Ford Fiesta Full Service
Overall
Quality
Punctuality
Communication

The mechanic was friendly and efficient. I am happy with the information he gave me when returning my car

Jon
9th March 2023
Honda Civic Full Service
MOT with collection & delivery
Overall
Quality
Punctuality
Communication

Ive used Click Mechanic 3-4 times now, very happy with their service. They keep you well informed, and deliver the service as promised at a fair price. They have carried out repair work, servicing and MOTs, and I would certainly use them in the future.

Peter
22nd February 2023
Mercedes-Benz C-Class Brake pads replacement - rear (all)
Overall
Quality
Punctuality
Communication

The work needed on my car was completed competently and without hassle . Thank you

Christiaan
9th February 2023
Hyundai i20 Major Service
MOT with collection & delivery
Overall
Quality
Punctuality
Communication

The person that fetched my car seemed very professional and helpful. Not sure if it was the mechanic. Was very difficult to communicate with, numbers in Google, their website and the number in the clickmechanic reminder email we’re all different. Tried calling multiple times on all numbers to discuss report findings and no one ever answered.

Reply from Gentlemec Motor Services:

Hi Christiaan,

Thank you for your review. I am pleased that you found us professional and helpful and overall were pleased with your service.

To reference your Communication score and comments, please accept our apologies that we were unable to call you back to discuss your report. We are a local garage, with a small team, doing all admin, calls, collection/delivery and mechanical work ourselves. Therefore we are sometimes unable to answer calls, especially when we are all working on other vehicles. We do only have one telephone number (01202 985265), and it is possible to leave a voicemail for us to return once we are available.


If you do wish to discuss anything further, please don't hesitate to contact us by phone or via our website. Alternatively you can e-mail us using info@gentlemec.co.uk

Best wishes
Gentlemec Motor Services
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Zoe
5th February 2023
Nissan Qashqai MOT with collection & delivery
Full Service
Overall
Quality
Punctuality
Communication

Mike was great, so kind and friendly. Prompt service and explained all work carried out as well as the next items to be addressed clearly. Really pleased, will definitely go back to Gentlemec.

Paul
1st December 2022
Vauxhall Zafira Tourer Full Service
MOT with collection & delivery
Overall
Quality
Punctuality
Communication

On time and work carried out in good time. Great communication and all around very happy.

Wael
22nd November 2022
Ford Focus Full Service
MOT with collection & delivery
Overall
Quality
Punctuality
Communication

I really hope Clickmechanic leaves this review of my experience. I do not recommend anyone using the for MOT as in the event the car fails then they do not just do the work same day but rather they have to re book the car for another day. The mechanic I booked was nice but I think this is a system issue with the MOT work they do. Further, the mechanics mobile did not work for the day and he did not give me a courtesy call as expected to explain the issues with the car even as I tried to call him and sent him text messages. I do NOT recommend Clickmechanic (not specifically James) for this sort of job.

Reply from Gentlemec Motor Services:

Hi Wael, thank you for your feedback. It's good to hear your thoughts and apologies you were not entirely happy on this occasion.

To reference your Punctuality score, ClickMechanic gives you a two hour arrival window. We confirmed we would be with you at 8am, which we were, and we returned the vehicle after it's MOT as discussed.

When collecting your car, we discussed the process, which included that if your vehicle was to fail, it would need to be booked in for the work and retest on another day. You also at this point advised us it would be best to text you, instead of calling. When we returned with the vehicle, we spoke to your partner to advise of the next steps.
Your vehicle had failed it's MOT, but did not receive a 'dangerous to drive' notice, and still had a valid MOT. We text you to inform you of the failure, and gave you our next available date to carry out the work and submit it for retest. You did at this point request us to call you, which we tried, but it went to voicemail, so we continued our conversations via text messages.

ClickMechanic helps to provide customers with a network of local independent mechanics. While we will always do our best to get MOT failures in quickly, these do not take priority over the customers we already have booked in for that day, unless that vehicle has received a 'dangerous to drive' notice. I am sorry your perception of the situation was different.

We hope you are successful in getting your vehicle through its MOT.

Best wishes.
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Dennis
11th November 2022
Peugeot 107 MOT with collection & delivery
Interim Service
Overall
Quality
Punctuality
Communication

Really happy. Very friendly took the car away did the work and got it bag quicker than I had expected.

Andrea
18th October 2022
Vauxhall Corsa Alternator replacement
MOT with collection & delivery
Overall
Quality
Punctuality
Communication

Both James and Mike were friendly and approachable

Carried out the inspection quickly and fully explained the fault and options available