Dam Car And Van Ltd , Lancashire | ClickMechanic

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(39 ratings)

  • 15 years professional experience

  • 129 completed bookings

  • Active since June 2021

Qualifications

  • ATA Accredited
  • NVQ Level 1 Qualified

Dam Car And Van Ltd , Lancashire | ClickMechanic

Westley C
We are specialist in clutch and gearbox repairs and have been doing this for over 10 years. We also specialise in German cars with main dealer experience, our workshop has the latest diagnostic equipment for all makes and models, so we are up to date with all vehicles from cars to vans.
Lucy
4th July 2021
Ford Ka Timing belt replacement
Overall
Quality
Punctuality
Communication

Westley seems to have done a great job with my car, no problems - I had the timing belt replaced.

My only issue was the timings of everything. I was given the slot of 8am to 10am and he showed up at half past 10, after I had got up early on my day off. The next bit I’m not sure whether this is the click mechanic website’s fault or the mechanic himself, I don’t want to ascribe blame where it isn’t due, but I was quoted when I booked the work that it would take approximately 2 hours. I realise that with travelling time needing to transport the car that may increase, but I didn’t get my car back until after 6:30 in the evening.
That’s 8 hours. I chose to do the work this way with click mechanic as I thought it would be more convenient, but it ended up being less convenient with my car gone for an entire day of my weekend.

Westley communicated when he picked my car up that it would be a few hours, probably around 2, when I would get it back. He then rang again just before 2 saying that the part had just arrived and that it would be a few more hours. I had made plans thinking I would have my car back by the afternoon, but of course then couldn’t carry these plans out. I’ve given a middling review for communication, because Westley did keep me updated with where he and my car was, but it was that change in the middle that has dipped my score down to 3. Again, that may not be his fault with circumstances beyond his control, but I would have thought he would make sure the part was already there if he knew what job he had to do, it had been booked for a week.

To summarise, the professionalism of punctuality needs a bit more fine tuning, but the quality of the job itself was good. If I had just been planning to stay inside all day, the timing wouldn’t have been a problem.
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Reply from Westley:

Hi Lucy sorry ur upsett with ur booking but u must understand a timing belt job is not a job that can be rushed , this job has to be done properly and 100 percent perfect otherwise this could cause engine damage if not . U have also got to understand ur car is 7 years old and when they give a time of 2 hours on timing belt this is based on a new vehicle , where there's no age related rust on bolts or seized parts ,this is why the job takes so much longer and is not like doing a simple service . The parts situation is out of our hands as we could order the parts the week before but if the vehicle arrives and the parts we ordered are different then we have to wait for our supplier to deliver the correct parts . We picked the car up at 10.30 am as u was booked in for mobile mechanic but due to the heavy rain we sent a recovery veichle at no cost to urself so that u could get ur car fixed same day inside the garage so we didn't have to cancel job due to weather and ur veichle was returned sameday wich we think as a company this is good service .We are sorry it wasn't good enough for u Read more

Kevin
4th July 2021
Chrysler PT Cruiser Timing belt replacement
Overall
Quality
Punctuality
Communication

Westley was prompt in collecting the car, and kept me updated on the progress of the job. A problem with the supply of parts meant a couple of days without my car.

Peter
2nd July 2021
Ford Transit Clutch replacement
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Quality
Punctuality
Communication

Westley, is professional and very quick, he keeps you informed every step of the way even collection and delivery was outside of normal working hours which means he ensures you get your vehicle when he says you will. Highly reliable and efficient.

Michael
2nd July 2021
Ford Transit Connect Wheel bearing replacement - front (driver side)
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Quality
Punctuality
Communication

Fantastic Service, Collected and returned my van within 4 hours. Great Job, will definitely recommend

Ben
30th June 2021
Honda Civic Replace shocker
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Quality
Punctuality
Communication

Excellent. Very honest and good communication. Told me of another job that needed doing and did it for me very prompt. Cant fault these guys.

Ben
30th June 2021
Honda Civic Suspension strut top mounting replacement - front (passenger side)
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Quality
Punctuality
Communication

Excellent. Top quality communication and service. Will use them again. Thanks very much.

Julie
28th June 2021
Land Rover Range Rover Evoque Diesel particulate filter (DPF) physical clean
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Quality
Punctuality
Communication

Great service from start to finish. Great communication, collection & drop off. Friendly staff & good advice on stopping the problem happening again. Would definitely recommend

Paul
28th June 2021
Kia ceed Clutch replacement
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Quality
Punctuality
Communication

Westley was amazing - picked up and delivered the car at the times promised- rang halfway through the job to report the progress. It’s the first time I’ve used Cluck mechanic but it will certainly not be the last.

Leanne
27th June 2021
Vauxhall Corsa Brake discs and pads replacement - front (both)
Anti-roll bar drop link replacement - front (passenger side)
Anti-roll bar drop link replacement - front (driver side)
Overall
Quality
Punctuality
Communication

Westley provided a great service. Great communication and explained everything 👍