Extrode LTD , Cheshire | ClickMechanic
(18 ratings)
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25 years professional experience
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68 completed bookings
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Active since March 2021
Qualifications
- NVQ Level 3 Qualified
- City & Guilds Level 3 Qualified
- ATA Level 3 Accredited
- IMI Grade CAE AMIMI
- IMI Member
- Renault Master Technician
Extrode LTD , Cheshire | ClickMechanic
Mina H
21st August 2021
Jaguar XF Brake discs and pads replacement - front (both)
Brake discs and pads replacement - rear (both)
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Communication
I needed all 4 discs and brakes pads replaced ASAP. All done by appointment within 24hrs of contacting ClickMechnic. Would recommend service to friends and family
6th August 2021
Ford Galaxy Timing belt replacement
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I was very confident that these guys would do a good job
I will definitely use them again
5th August 2021
Volvo S60 Timing belt replacement
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When i booked the car in it did not.mention being taken away to a garage but ok , i can live with that. I was booked in between 0800 and 1000 , heard nothing by 1040 so.start to.complain. guy rocks.up at 1135 to get the car and take it away to a garage i have never seen and can now not see what work they do ... no great. Come 1730 nothing , so i call and am told car now wont be ready until tomorrow as waiting for parts !! No concern about use of car or not doing as promised. Told car will arrive by lunchtime next day , arrived at 1730 ! No receipt from garage. So no idea if works been done or i have been ripped of , terrible communication and wont be using again.
Reply from Extrode LTD:
Hi there,
Thanks a lot for your feedback, please note that.
Firstly when you booked the car it was booked for collection and delivery (big jobs such as timing belt kit, water pump, coolant replacement can’t be done on the drive way)
Secondly, I have tried to call call you between 8:00 and 10:00 but there was no answer on the land line phone so I had to leave a message to confirm that someone will be home to hand the keys over. I waited for an hour but no one came back to me, so I had to call again to confirm.
That’s why it took a long time in the morning.
Thirdly we had the wrong part delivered for your car (not our fault).
We were promised that the correct part will be delivered in the morning but it never arrived until the afternoon. We fitted everything back together and road tested the car and noticed that the ABS light was lit on the dash (this is a different fault & nothing to do with what we have done). We have gone the extra mile for you and carried out a scan/diagnostic test to find that you have a fault with the N/S/R wheel speed sensor (diagnostic done Free of Charge).
I then phoned the land line and informed the lady we will drop the car off on my way home about 5:30 pm.
Finally you don’t get a receipt from the garage as you are dealing with click mechanic, so if you want a receipt you should ask the people you booked with.
We would like to thank you very much for you feedback and we hope that this reply clarified a few points that you may have misunderstood.
Regards
Mina
Read more
28th July 2021
Volkswagen Golf MOT with collection & delivery
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Excellent service.
Thorough and helpful
Punctual
Friendly
Very happy with the work
19th July 2021
Citroen Grand C4 Picasso Brake pads replacement - rear (all)
Brake pads replacement - front (all)
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Punctuality
Communication
Fantastic service by the mechanic and office staff.
Easy to find, great communication, even out of hours
14th July 2021
Ford Mondeo Flywheel replacement
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Punctuality
Communication
Happy with the car so far. Also happy with the work and communication from the garage
21st June 2021
Fiat Punto Evo Clutch replacement
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Punctuality
Communication
Great work, very professional service and good value. Kept updated with what was going on definitely goes the extra step.
19th June 2021
Renault Clio Alternator replacement
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Punctuality
Communication
He was very helpful and even left us a car to come and collect our vehicle also kept me updated throughout the day with the progress of the work
We have been voted the best garage in Warrington for 4 years in a row and can guarantee customer satisfaction!