Westbourne Motors , Hampshire | ClickMechanic

Book Westbourne

(89 ratings)

  • 53 years professional experience

  • 302 completed bookings

  • Active since March 2020

Qualifications

  • NVQ Level 3 Qualified
  • City & Guilds Level 3 Qualified
  • ATA Level 4 Accredited

Westbourne Motors , Hampshire | ClickMechanic

Westbourne M
The Company’s Roadside Assistance brand is now the preferred choice for the South of England and has become synonymous with efficiency, punctuality and courtesy resulting in all the major motoring organisations using our front line services for their motoring customers.

We are ready 24 hours a day, 365 days a year to respond to your call.



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Andrew
22nd January 2021
Hyundai ix35 Car Won't Start Inspection
Overall
Quality
Punctuality
Communication

In the end it was a simple fix but he was on time, quickly found the cause of the problem and communicated effectively. Very pleased with the service.

Lorraine
22nd January 2021
Citroen Grand C4 Picasso Battery replacement (vehicles without stop/start system)
Overall
Quality
Punctuality
Communication

Carlos was very helpful, friendly and sorted out my car very quickly. Very knowledgeable

Carole
22nd January 2021
Volkswagen Tiguan Seatbelts Inspection
Overall
Quality
Punctuality
Communication

Very nice mechanic could not find the problem he did adjust a few things. It all seems to be working ok at the moment

Chris
21st January 2021
Ford Kuga Brake pads replacement - rear (all)
Overall
Quality
Punctuality
Communication

Keiran was brilliant he made the job look so easy he cared about the job i had booked in will definitely use again Thank you

John
19th January 2021
Vauxhall Insignia DIAGNOSTIC
Overall
Quality
Punctuality
Communication

Very unfriendly, arrived late and did not have the competence to complete the work. Do not accept any booking if this company wants your job.

Reply from Westbourne:

Unfortunately this review has missed some vital facts.

We arrived in time at 13.49, the booking was 12.00-14.00.

The request was to renew the engine speed sensor, when our technician arrived with the vehicle it became clear this vehicle had multiple faults. The engine wiring harness was in poor condition due to poor previous intervention.

The technician carried out the basic checks that he could owing to the condition of the wiring harness but was unable to provide an outcome at the time of attendance. Whilst I understand this is frustrating the vehicle clearly requires a replacement wiring harness or extensive repairs before any further diagnostics can be conducted.


Our technician cleared at 15.35, again whilst neither parties got the ideal outcome Westbourne have acted in good faith and offered the best service possible considering the condition of the vehicle that was unknown prior to our attendance.

Kind regards
Westbourne
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Kiesha
17th January 2021
Citroen C2 Coil spring (road spring) replacement - front (both)
Vehicle Health Check
Overall
Quality
Punctuality
Communication

Dan was very fast and efficient when repairing my car, couldn’t have asked for anything more. Will definitely look to use West Bourne Motors in the future.

Graham
17th January 2021
Volkswagen Golf Major Service
Overall
Quality
Punctuality
Communication

You had to send the RAC out, a day after the service of my the Car, To fix my Car. It wouldn't start and when running, Its not very happy, I only used you guys, as my Service garage was closed. Never again.

Reply from Westbourne:

Hello,

Thank you for the review and our apologies in the first instance that it was a requirement for another technician to attend. I can assure you the attening technician was NOT and RAC technician and one that is employed by ourselves, neither was this technician in an RAC vehicle, We attended very promptly upon receiving the call suggesting the vehicle did not start and rectified the issue accordingly.

Apologies once more for the inconvenience and thank you for reviewing our service.

Stefano
15th January 2021
Peugeot 207 Car Won't Start Inspection
Overall
Quality
Punctuality
Communication

Very friendly and worked professionally diagnosing the problem
I would recommend the service to others

Timothy
15th January 2021
Fiat Panda Brake discs and pads replacement - front (both)
Overall
Quality
Punctuality
Communication

Excellent service, many thanks, good price and customer service, most grateful

Heather
15th January 2021
Ford Focus Clutch master cylinder replacement
Overall
Quality
Punctuality
Communication

Really nice and and did a great job. He came out on a bank holiday and we really appreciated this as we would have been really stuck without our car.