Westbourne Motors , Bristol | ClickMechanic

Book Westbourne

(25 ratings)

  • 53 years professional experience

  • 75 completed bookings

  • Active since March 2020

Qualifications

  • NVQ Level 3 Qualified
  • City & Guilds Level 3 Qualified
  • ATA Level 4 Accredited
  • IMI Member

Westbourne Motors , Bristol | ClickMechanic

Westbourne M
The Company’s Roadside Assistance brand is now the preferred choice for the South of England and has become synonymous with efficiency, punctuality and courtesy resulting in all the major motoring organisations using our front line services for their motoring customers.

We are ready 24 hours a day, 365 days a year to respond to your call.

Tony
19th October 2020
Citroen Grand C4 Picasso
Overall
Quality
Punctuality
Communication

The mechanic was fine, However he should not have been sent in the first place if some one had read the comments box on the original email. You should have admitted in the first place that you did not have the capacity to to do the job.
I have since found some one who can do the job.

Irina
8th October 2020
Citroen Xsara Picasso RENEW BATTERY
Overall
Quality
Punctuality
Communication

Yes. Mechanic is friendly and knowledgable.
I'm happy.
I will recommend to my friends.

Da
8th October 2020
Kia Sportage Brake pads replacement - front (all)
Overall
Quality
Punctuality
Communication

Brilliant job done. Arrived on time with a courtesy call before hand. Work done in a professional manner.

Stuart
1st May 2020
Citroen C5 Investigation
Overall
Quality
Punctuality
Communication

Very happy in what they have done, but he was unable to resolve the situation

Reply from Westbourne:

Thank you for taking the time to review our service, We will be sure to pass on your comments to our technician. A follow-on quote via the Click Mechanic site should have been forwarded to you.

Jo
28th April 2020
Volkswagen Passat Tyre fitting
Overall
Quality
Punctuality
Communication

Adam was great. He did a fantastic job. Only criticism is that they didn’t get the jobs lined up and he was 2 hrs late. Not his fault!

Reply from Westbourne:

Our apologies for the lateness, unfortunately the technician was delayed on his previous job due to an unforeseen circumstance, Naturally we endeavor to be as punctual as possible.

Thank you for taking the time to review our service, We will be sure to pass on your comments to our technician.

Anthony
27th April 2020
Mercedes-Benz CLK Car Won't Start Inspection
Overall
Quality
Punctuality
Communication

Some feedback on my visit today. Nice enough mechanic. Late, but had phone call from his office at 10am to tell me running late.
Arrived spent 15 to 20 min with my car, told me I had spark, fuel air and rotation. Checked my ecu and confirmed what I told him, no codes in the ecu. Suggested i change the crank shaft sensor and if that didn't work i should take car to a mercedes dealer.
To be honest when i contacted you I thought I was in touch with experts regarding my car. Very disappointed that after spending £60 my diagnosis was change crankshaft sensor and if that doesn't work take it too a mercedes dealer.

The air pipe was not broken and that did not solve the problem. And would not have caused the failure to start and the car still does not start.
His feedback that the airpipe was broken and the fault is fixed is not true, that was not the reason and the car still does not start
So in my eyes a total waste of my money, and reading the mechanics update false information.
A very dissatisfied first time customer, who will not be using any of your so called qualified mechanics again.
Mr A Lewis

This feedback already given and entered to the resolution centre, still not had any comment, do I get my money back?
Read more

Reply from Westbourne:

Hi,

The technician suspected a fault with the Crankshaft position sensor, This was due a sequenced diagnostic procedure being carried out. In all cases we can offer a further diagnosis in a workshop environment, but in terms of diagnostics carried out at the roadside, There are limitations to the extent the roadside technician can achieve in terms of a diagnostic, Whilst all of our technicians are trained and experienced, Certain aspects of diagnostic work are unable to be confirmed in certain environments.

Thank you for taking the time to review our service.

Russell
23rd April 2020
SEAT Leon Diagnostic Inspection
RENEW THERMOSTAT HOUSING AND WATER PUMP
Overall
Quality
Punctuality
Communication

Westbourne was so professional they found the leak and took the car to fix same day 2 days later have car back Thank you for a speedy repair even with the virus problem a fast repair

Reply from Westbourne:

Thank you for taking the time to review our service, We will be sure to pass on your comments to our technician.

Jeremy
21st April 2020
Volkswagen Bora Car Won't Start Inspection
Replace Starter Motor
Overall
Quality
Punctuality
Communication

He was very helpful. Diagnosed the fault quickly and proposed a solution which was a sensible price. He quickly sourced the part required and fitted it promptly. In these days of social isolation he was careful to keep his distance and as the job had been pre-authorised he did not need to make contact for payment. All in all a very good service from a skilled technician.

Reply from Westbourne:

Thank you for taking the time to review our service, We will be sure to pass on your comments to our technician.

Lynn
16th April 2020
Peugeot 308 CC Diagnostic Inspection
Replace front top mount
Overall
Quality
Punctuality
Communication

The mechanic was very knowledgable and explained what he did and why he did it. His communication was great and he was friendly. Very pleased with the work carried out. All completed within 2 days of contacting ClickMechanic.

Reply from Westbourne:

Thank you for taking the time to review our service, We will be sure to pass on your comments to our technician.

MArk
15th April 2020
Volkswagen Tiguan Battery replacement (vehicles with stop/start system)
Overall
Quality
Punctuality
Communication

The mechanic that worked on my car yesterday was excellent. He was on time. Very
Easy to talk to ana sorted the problem with the minimum of fuss. I would certainly use him again. Thanks for the prompt service!

Reply from Westbourne:

Thank you for taking the time to review our service, We will be sure to pass on your comments to our technician.