Yes, he was friendly, approachable, he knew what the problem was and addresses it.

friendly, knowledgeable and explained everything clearly.
Came out to me and checked everything. tested the car and explained the underlying fault.

JNC came out to fix my DPF, they were unable to fix the problem but gave me diagnostics on why they were unable to regenerate my DPF, they also didn’t actually come out to physically clean my DPF although that is what I booked, they charged me £199 for 45 mins of work and a diagnostic which I believe to be quite extortionate, however the quality of the communication of the problem was very well put across, very informative and JNC knew what they were talking about, just don’t agree with how much I was charged.

Brilliant, came the next day and sorted it in less than half an hour! Fantastic service.

Amazing service .The man came done a great job .Was really quick He was very friendly and polite .Even took photos of the work on my car .I would definitely use him again .
Thankyou im really pleased

I am very happy with the way our mechanic has approached a complex problem. I am also happy with his plan to identify what is wrong.

James was very friendly and approachable . Very helpful and I strongly recommend it.

Jamie was excellent. Friendly and informative and proficient. Would recommend to anyone.

I can't fault the quality of the mechanic's skills, he had diagnosed the problem before turning up and confirmed it on arrival.
I mark down for punctuality as he was 15mins late for the agreed slot, I would not normally mind but considering what happened subsequently I will mark down.
Communication gets 1 as there was none. It should get 0 but I can't award 0 the system won't allow it.
After the diagnosis I queried the price of the repair to be given an evasive answer, need to get the parts, see what's around, high-demand currently for this sort of part etc.
So I waited for a call back, there was none.
I used the "Send message" option to chase up after a few days, no response to this either.
I ended up paying £79.71 to have an expert tell me in effect, to take the car to KwikFit, which I did.
I was very happy with the work KwikFit carried out. They get five stars in all categories.
I am £79.71 poorer but wiser in that I will now use ClickMechanic to carry out specific work, I have had good experiences previously with MOT for example. If I am uncertain what the problem is I will continue to use the excellent five star KwikFit service Read more

Jamie was fantastic. Kept me informed and explained what the problem was. Very friendly and personable