T20 Auto Services , Essex | ClickMechanic
(206 ratings)
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10 years professional experience
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508 completed bookings
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Active since March 2020
Qualifications
- NVQ Level 1 Qualified
- NVQ Level 2 Qualified
- NVQ Level 3 Qualified
- ATA Accreditation certificate in approved service maintenance, Mot tester
T20 Auto Services , Essex | ClickMechanic
Ben T
6th October 2022
Peugeot Boxer EGR valve replacement
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Communication
Ben was excellent
Will definitely use again
Honest,polite on time and job done
Would 100% recommend
23rd September 2022
Ford Fiesta Diagnostic Inspection
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I am happy with check carried out, hoping to hear from the mechanic to have further to fix the problem
19th July 2022
Nissan Qashqai Diagnostic Inspection
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Ben was very knowledgeable and skillful. He diagnosed the problem quickly and precisely.
Ben also took the time to explain the problem, and how he would solve it.
All-in-all, excellent service!
11th June 2022
Ford Galaxy Starter motor replacement
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Ben was great. Did turn up late but that was due to overrunning previous job. He quickly checked diagnosis of issue, was able to replace the part and diagnosed and fixed an additional issue as well. Made sure I checked the repair before he left. Was really knowledgeable and friendly. I would trust him to fix my parents car - no higher praise than that!
1st June 2022
Hyundai IONIQ Interim Service
Remove and replace both camshaft sensors
Overall
Quality
Punctuality
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Ben was fantastic, he even tried to save me money by letting me know that the car should still be under the manufacturers warranty which I did enquire to but unfortunately it did not pan out. After asking Ben for a quote for the works I very quickly got a response and arranged for the works to be done. Some mishaps occurred through no fault to Ben he completed the works and even did my tyre pressure for me. All ready for the MOT.
Thank you Ben.
30th May 2022
Honda Civic Full Service
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Ben was fantastic as usual - always goes the extra mile to help. Friendly, knowledgeable and efficient.
30th May 2022
Vauxhall Astra GTC EGR valve replacement
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Ben replaced 2 EGR valves so he says, charged more for the job than quoted which i didnt mind, except the fault still exists. He now basically has been paid for not doing the job correctly and not fixing the problem stating there must be any issue elsewhere. Had 2 seperate independent diagnostics by kwik fit and AA both found the EGR valve the problem which had supposedly been replaced twice ??? Escalated to click mechanic they did nothing and doesnt look like they honour their 1 year warranty either, use this mechanic and web site at your own risk they use incompetent mechanics and take no responsibility for the work carried out so their warranty is worthless all click mechanic will do is leave you out of pocket with a vehicle not fixed and no way of getting issue resolved.
Now seeking legal advice
I would have given zero stars but not able too
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Reply from Ben:
Hello Terry I'm sorry to hear that your un happy with the repair that was carried out this is not what I stride for but you booked for someone to come thru clickmechanic to replace your EGR valve that you had diagnosed elsewhere.
I attended and checked the code was still the same as what Kwik fit had diagnosed then proceeded to replace your EGR in accordance to the manufacturer procedure which included re learning the EGR.
After few days you advised the EML light was on so I re attended on a warranty (no charge) check and found EGR code again which was same from when kwik fit had diagnosed the EGR at fault.
So I decided this was possibly due to a faulty part as on my road test after replacing all was working correctly, due to the make that was originally supplied not being available I offered to get the next make up and yourself to just pay for the difference in price from original which we did, then after few days you advised the light was back on so I advised their must be a further issue causing this fault and its possibly due to a incorrect diagnosis by kwik fit.
I advised that due to you requesting us for just the replacement of the component in question and not for us to diagnoses we can't take responsibility for the diagnosis from kwik fit being incorrect and I was happy to attend to carry out a full diagnostic Inspection to find this issue and solve the fault at a cost which you declined.
I have carried out the Job you requested following all procedures set out by the manufacture and by clickmechanic and have followed the warranty procedure set out and their is no more I can do so I do find this review unfair as I didn't diagnose your vehicle wrong nor did I fix your car in a poor or incorrect way and the issues your complaining about is not related to anything I have carried out.
All the best. Thanks Ben T20 Autos.
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26th May 2022
Peugeot Partner Premium Pre-purchase Inspection
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Ben was great, he called me straight away to run through everything with me and was extremely thorough. Really appreciated and put my mind at ease when buying a used vehicle. Thanks!
26th May 2022
BMW 5 Series Battery jump start
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Ben was early ,straight forward and efficient and offered great advice. He turned up 15 minutes early ,got the car going within 5 minutes and left me with sound advice to prevent the problem happening again.
24th May 2022
Renault Grand Scenic Oil leak investigation
Alternator replacement
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Ben did great work. Knew exactly what he was doing and carried the work out well
I have recently left the AA which i worked for 6 years as a roadside technician.
I have become a mobile mechanic to carry on my passion for working on cars and giving my customer the best experience and expertise.