The Car Agents Ltd , Hertfordshire | ClickMechanic

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Book Simon

(8 ratings)

  • 37 years professional experience

  • 20 completed bookings

  • Active since October 2018

Qualifications

  • Other Accreditation

The Car Agents Ltd , Hertfordshire | ClickMechanic

Simon M
A family team with over 30 years experience in the trade, we’re a one-stop Dealership for selling, servicing and maintaining cars. Our Service Centre can handle most jobs big or small, offering the highest main dealer level of diagnostics and servicing, from our mobile or garage facilities we aim to give the best customer service experience possible.
Danny
9th February 2019
Audi Q5 Fit Belt and Pulley
Diagnose Belt Noise
Overall
Quality
Punctuality
Communication

Andrew was polite and on time.
All work done to a high standard
Great communication through out
Thanks Mr Oberon.

Reply from Simon:

Danny
Thank you once again for using The Service Centre by The Car Agents and for your review.
Simon & The Team

Gary
15th January 2019
MINI Mini Clutch replacement
Overall
Quality
Punctuality
Communication

Clutch replacement. Arrived as stated and car back the same day. Excellent throughout. Many thanks to all.

Reply from Simon:

Gary, thank you for your review and for using Click Mechanic and The Service Centre by The Car Agents

Peter
9th January 2019
Mazda Mazda5 Clutch replacement
Overall
Quality
Punctuality
Communication

Simon Michell at The Car Agents was fantastic. He kept me informed all the way through the work. Cannot praise these guys enough, excellent service at a great price.

Reply from Simon:

Peter thank you for your review, your comments are appreciated.

Danny
9th January 2019
Mercedes-Benz Vito Glow plugs replacement (all)
Overall
Quality
Punctuality
Communication

Ben, was great he was very patient on taking the old glow plugs out thank you, would definitely recommend Mr Obrien

Reply from Simon:

Mr O'Brian, thank you for your review and for choosing us to look after your van for you.

Richard
8th January 2019
Ford Mondeo Clutch replacement
Flywheel replacement
Replace Bonnet Release Cable
Overall
Quality
Punctuality
Communication

I couldnt be happier with tbe qaulity of work and speed of repair + friendly manor

Reply from Simon:

Richard, thank you for your review.

Maria
18th December 2018
Renault Megane Brake discs and pads replacement - front (both)
Overall
Quality
Punctuality
Communication

The place was great, customer service, wonderful. But on my way home, my car started clonking. When my partner investigated, we found only one bolt was tightened on the left-hand side. The others were being held in place by the hub cap. I told the garage and after an internal investigation, they assured me their mechanic put the bolts on properly - which clearly he didn't- and asked if I would like to come round for them to double check everything for me. Well, I declined the offer as they weren't trustworthy the first time. So I wouldn't be sure they were to be trusted the second time. I'd have to ask my partner to double check their work again. It's a real shame Read more

Reply from Simon:

Maria, thank you for your review following our recent conversations. I completely understand your scores and I am still flabbergasted that you had this problem, especially as our torque wrenches are calibrated and our senior technician test drove the car, following the works. As before I can only offer my sincerely apologies and offer to carry out a further inspection for you.

Shelly
5th December 2018
Mercedes-Benz SLK Major Service
Overall
Quality
Punctuality
Communication

Yes, very informative. Happy with the work done. I was offered a car for my journey home adn the car was cleaned. Great service.

Reply from Simon:

Shelly, thank you for your review of our services, we appreciate all feedback and would be happy to look after your car in future. Don't forget, we have all the main dealer equipment for Mercedes and our Senior Technician has 15 years experience with Mercedes.

John
22nd November 2018
Citroen C1 Engine Fault Diagnosis
Supply, Fit & Test Solenoid Value
Overall
Quality
Punctuality
Communication

Although I did not speak directly with the mechanic the garage contact was very professional and dealt with us very well. Reasonable costs.

Reply from Simon:

Thank you for your review and feedback, we appreciate you taking the time to do so and were happy to help you.
Regards
Service Centre by The Car Agents